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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Aurora Scott
What an incredible experience- Jennifer’s caring, knowledgeable & professional approach was amazing! We recently had our mom fitted with hearing aids, and with Jennifer’s expertise, the process was smoother & more positive than we could ever expect- from choosing the product to offering advice & guidance for all of us. Most importantly she helped our mom feel comfortable & the result has been truly life-changing. Cannot recommend Hear At Home more highly!! Thank you :)
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Adam Woodall
Such a fantastic experience working with Jennifer at Hear at home! She really took the time to understand what was going on with my hearing physically and mentally. She went above and beyond to give me the highest quality care. Highly recommended!
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Rose Walter
Hello Jennifer
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
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Lo Hayes
Jennifer and the team were fantastic. I was greeted with such a kind energy, they offered me a bubly, and they offered kind and compassionate care for my ear wax extraction. I said casually ‘oh I wish I could see it’ and quickly Jennifer set up a camera so I could see inside my ear. Can’t recommend enough for kindness, professionalism, and able to hear perfectly again :)
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June Milliken
Jennifer was incredibly helpful to my mother (new client) and I on very short notice. today. She was warm and friendly, thorough and informative, efficient and very fair. We were grateful to learn new hearing aids were not needed, just some cleaning (which she demonstrated clearly) and recalibrating, following a hearing test. I would definitely recommend her business to anyone with mobility issues or privacy concerns or just wanting someone in the business of hearing and hearing support on their side, not beholden to a single manufacturer.
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Heather Prochuk
I resisted doing something about my hearing loss for many years -partly denial on my part, but also because I felt the professional I consulted many years ago seemed more interested in selling hearing aids rather than addressing my needs. My experience with Jennifer couldn't have been better. She obviously cares about her clients -using gentle humour to put me at ease. She was patient, thorough and explained everything without overwhelming me with information. I felt totally confident that my needs and well-being was her primary focus. A whole new hearing world has opened up for me now-I never realized how much I was missing before getting my hearing aides. She continues to follow up - which reinforces for me that she sincerely cares and wants only the best for her clients. Thank you, Jennifer.
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Cath
I just wanted to say that we (my sister Deb and I ) really enjoyed your and Karen's presentation and the information was very helpful. We are trying to support our Dad, who is 90 and looking after our Mom, who is 89 and struggling with dementia. We will follow through with the suggestions and share them with our Dad.
Hopefully, we'll see you both in person one day soon!
Take care and thanks,
Hopefully, we'll see you both in person one day soon!
Take care and thanks,
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Richard George
I was looking for a certified ear wax removal as I thought that was the cause of my hearing issues and I found Hear At Home. Jennifer did a ear exam and removed wax build up from ears. I can hear clearly again! She also did a hearing test and took the time to talk through my results. Jennifer and the team were helpful, and hospitable. Provided excellent service. I highly recommend them!
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Don MacLellan
Had a great experience with Jennifer. She was very knowledgeable and professional. Programmed and fit my hearing aids with clear explanations. Also took videos for me and put them on my phone . Highly recommended!
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L Ng
My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional.
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