In Service Training for Assisted Living Communities and Long-Term Care Centers

Communicating with those with hearing loss can be a challenge, even with individuals who use hearing aids.

Successful communication requires that all people involved in a conversation use good communication strategies, such as:

  • Being in the same room and facing the person you’re speaking to
  • Speaking clearly, slowly, and distinctly, but naturally (shouting distorts your voice)
  • Using the name of the person you’re addressing when you start a conversation
  • Using less complex phrasing
  • Keeping your hands away from your face while speaking
  • Not talking while eating, chewing, smoking
  • Avoiding beards and moustaches that interfere with lip-reading
  • Conversing in an environment free of background noise
Jennifer Abbott with a senior client at an assisted living community in North Vancouver
  • Rephrasing what you said if a person asks you to repeat yourself instead of using the same words
  • Periodically reminding conversation participants of the general topic of the conversation
  • Informing a person with a hearing loss of topic changes in group conversations
  • Asking the person to repeat specific information, like time, place, address, phone number, etc. back to you for better clarity
  • Avoiding extended conversation when a person is tired or ill
  • Paying attention to the listener to see if they seem to be confused during conversation

These listening strategies as well as additional education regarding how to handle clients with a hearing loss, hearing aids and other topics related to hearing challenges can make a huge difference in the safety and responsiveness of individuals experiencing a hearing loss in assisted living centres and long-term care facilities.


Contact Hear at Home for In-Service Training

Hear at Home offers educational sessions and in-service training for assisted living community and long-term care staff to help improve your team’s ability to better serve individuals with hearing impairments.

Contact us by using the adjacent form and a member of our staff will contact you to address your questions and concerns.

"*" indicates required fields

Your Name*

Patient Stories

No matter what happens in the world, these people remain the centre of ours.


You Asked, We Answer

Because hidden hearing loss is generally not detectable by standard testing, it can leave affected individuals baffled as to what the problem is.

What are the Causes and Effects of Hidden Hearing Loss?

Hidden hearing loss, as the name would indicate, is typically tricky to identify due to the nature of the condition...
Did you know that there are a variety of activities that older adults can implement into their lifestyle to sustain hearing and overall health?

Maintain Hearing Health With These Daily Activities

As we get older there are all kinds of daily practices and techniques that are recommended to help preserve health...
Typically, cerumen expels itself on its own without any intervention but in some instances can accumulate and cause blockages.

Cerumen (Ear Wax) Buildup: Causes, Symptoms, and Removal

Hear at Home offers safe and effective cerumen removal services by a licensed and trained professional. These services are offered...

At Your Home, Or Ours.