In Service Training for Assisted Living Communities and Long-Term Care Centers
Successful communication requires that all people involved in a conversation use good communication strategies, such as:
- Being in the same room and facing the person you’re speaking to
- Speaking clearly, slowly, and distinctly, but naturally (shouting distorts your voice)
- Using the name of the person you’re addressing when you start a conversation
- Using less complex phrasing
- Keeping your hands away from your face while speaking
- Not talking while eating, chewing, smoking
- Avoiding beards and moustaches that interfere with lip-reading
- Conversing in an environment free of background noise
- Rephrasing what you said if a person asks you to repeat yourself instead of using the same words
- Periodically reminding conversation participants of the general topic of the conversation
- Informing a person with a hearing loss of topic changes in group conversations
- Asking the person to repeat specific information, like time, place, address, phone number, etc. back to you for better clarity
- Avoiding extended conversation when a person is tired or ill
- Paying attention to the listener to see if they seem to be confused during conversation
These listening strategies as well as additional education regarding how to handle patients with a hearing loss, hearing aids and other topics related to hearing challenges can make a huge difference in the safety and responsiveness of individuals experiencing a hearing loss in assisted living centres and long-term care facilities.
Contact Hear at Home for In-Service Training
Hear at Home offers educational sessions and in-service training for assisted living community and long-term care staff to help improve your team’s ability to better serve individuals with hearing impairments.
Contact us by using the adjacent form and a member of our staff will contact you to address your questions and concerns.
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