Support Videos

Regardless of whether you consider yourself to be tech-challenged or a tech-wizard, hearing aids come with their own set of challenges. To help our clients, or anyone else who could use some troubleshooting tips or tricks, we have compiled several videos that walk you through hearing aid care and maintenance, changing your hearing aid batteries, changing earwax filters, and instructional videos for Phonak, Starkey, and Unitron hearing aids.

Check out the titles we have available:

Phonak Instructional Videos

Learn all you need to know to clean and care for your Phonak Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Starkey Instructional Videos

Learn all you need to know to clean and care for your Starkey Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Unitron Instructional Videos

Learn all you need to know to clean and care for your Unitron Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Battery Instructional Videos

Learn how to insert or change batteries in your custom hearing aids. Learn our tip for tracking when to change your battery.

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Check your Postal Code

You may be wondering if our mobile services cover your area?

Simply complete this form by entering your postal code and contact details, and we’ll contact you to let you know if we cover your area and what our availability for an in-home visit looks like.

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Patient Stories

No matter what happens in the world, these people remain the centre of ours.

View More of Our Patient Stories

5 out of 5 stars
Cath
20/02/2023


I just wanted to say that we (my sister Deb and I ) really enjoyed your and Karen's presentation and the information was very helpful. We are trying to support our Dad, who is 90 and looking after our Mom, who is 89 and struggling with dementia. We will follow through with the suggestions and share them with our Dad.

Hopefully, we'll see you both in person one day soon!

Take care and thanks, 
5 out of 5 stars
Doreen Smith
02/06/2023 - Google


I can't say enough about Jennifer and her team. All very easy to speak with and the response is always timely - from setting up an initial consult, hearing test, moulds for ear piece/s and if necessary, taking another mould to ensure the best fit, followup with warranty issues. In particular, all this can be done in-home which helps with meeting the needs of those who can't get to their location. 
5 out of 5 stars
Richard George
09/04/2023 - Google


I was looking for a certified ear wax removal as I thought that was the cause of my hearing issues and I found Hear At Home. Jennifer did a ear exam and removed wax build up from ears. I can hear clearly again! She also did a hearing test and took the time to talk through my results. Jennifer and the team were helpful, and hospitable. Provided excellent service. I highly recommend them! 
5 out of 5 stars
Lo Hayes
02/06/2023 - Google


Jennifer and the team were fantastic. I was greeted with such a kind energy, they offered me a bubly, and they offered kind and compassionate care for my ear wax extraction. I said casually ‘oh I wish I could see it’ and quickly Jennifer set up a camera so I could see inside my ear. Can’t recommend enough for kindness, professionalism, and able to hear perfectly again 🙂 
5 out of 5 stars
William Broughton
09/05/2023 - Google


I was very pleased to get my hearing test then the hearing aids so quickly. I had a single old hearing aid and I needed two. I am in my 90's and my hearing is poor. The two new hearing aids a re a great improvement. My experience with Jennifer and with her office staff was wonderful. Professional and competent describe it well. I recommend her services to anyone with poor hearing. 
5 out of 5 stars
Irma Bodo
08/06/2023 - Google


Thank you Jennifer for successfully ear wax removal. I had been dreading getting it done. The staff at the clinic were so friendly and accommodating. I was seen right on my appointment time. The clinic is well run and extremely clean. I have booked a follow up hearing test at the clinic. 
5 out of 5 stars
Anon
20/02/2023


Thank you very much for yesterday’s presentation.

Karen’s was exhaustive, clear, lively and very interesting. She made me walk again through all the steps and stages of adaptation.

I hope it will bear fruits and help others.

Congratulations to you and to her. Please convey my sincere thanks to Emma for her help to log in. 