Callout Fees for Greater Vancouver’s Premier Mobile Hearing Care

A common misconception among many people is that hearing technology is the sole solution to addressing hearing loss. However, the reality is that hearing technology is merely one aspect of the equation. What’s far more critical is seeking assistance from the appropriate professionals who can provide mobile hearing care services to maintain your hearing health. To make this as easy as possible for you, our hearing specialists are able to provide a quality comprehensive hearing assessment in the comfort of your home.

As a testament to our commitment to transparency and trust, below we show the areas our callout service covers, and the fees for each zone, based on your location.

Mobile Zones – The Fees to Travel to You

Mobile Zones

Zone 1

$125

North Vancouver
West Vancouver

Zone 2

$150

Vancouver (Westside, East, South, Downtown)
Burnaby
Coquitlam & Port Coquitlam
Port Moody
New Westminster
Richmond
Pitt Meadows
North Surrey

Zone 3

$175

Delta/Tsawwassen
Langley
Maple Ridge
South Surrey

Zone 4

$250

Mission
Abbottsford
Chilliwack
Squamish

Zone 5

$250 + Ferry

Bowen Island

Cerumen Removal

$75

Per Ear

Check your Postal Code

You may be wondering if our mobile services cover your area?

Simply complete this form by entering your postal code and contact details, and we’ll contact you to let you know if we cover your area and what our availability for an in-home visit looks like.

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What Local People Say

5 out of 5 stars
Patty Lee
27/10/2019 - Google


My Father is 100 years old and in excellent health both physically and mentally, except for his hearing. As a WWII veteran, he qualified for top of the line hearing aids but even so he has struggled with his hearing for the past 5 years. Over the last year he became more and more disengaged as it was too hard for him to hear and it seemed like he just gave up trying. It didn't matter how many times we took him to the ear clinic where he got his hearing aids they kept blaming it on wax. I heard about Jennifer from a good friend and decided to get me and my wife's hearing checked. As we both worked, I thought Jennifer 's mobile in home after work hours service was both easy and... read moreMy Father is 100 years old and in excellent health both physically and mentally, except for his hearing. As a WWII veteran, he qualified for top of the line hearing aids but even so he has struggled with his hearing for the past 5 years. Over the last year he became more and more disengaged as it was too hard for him to hear and it seemed like he just gave up trying. It didn't matter how many times we took him to the ear clinic where he got his hearing aids they kept blaming it on wax. I heard about Jennifer from a good friend and decided to get me and my wife's hearing checked. As we both worked, I thought Jennifer 's mobile in home after work hours service was both easy and convenient for us. She came to our home and tested our hearing. We were within normal range but I still had problems with hearing the TV clearly. Jennifer recommended a few hearing assist devices for me. One was perfect. I no longer blast the TV to hear and my wife doesn't sit covering her ears. I mentioned to Jennifer the issues with my father. She immediately asked me to send a photo of his hearing aids. I did and she knew immediately that the hearing aids he had were not suitable for his wax problem. Jennifer followed up with Veteran's Affairs, found that he was eligible for new hearings aids and recommended a much better brand of hearing aid for my Dad both in general and with his wax issue. She came to his home, tested him, fitted him with the new hearings aids, patiently walked him through the handling of the new ones and had him pretend he was getting ready for bed, getting up in the morning, turning on the TV, all of the things he would need to know how to do on his own with his new hearing aids. Well it's been almost a month and our Dad is back! He can converse with the family again. He doesn't shout but speaks at a normal level both at home and even in a loud restaurant. Don't waste your time and money going to expensive Hearing Aid clinics. Call Jennifer. Not only is she so convenient with in home service, she is an expert and is familiar with the issues and available options related to hearing. She is also not affiliated with one brand so can fit you with what is the best option available for your particular need. Jennifer has ensured our Dad will live a fuller, significantly improved, quality of life and we can talk and socialize with him again and not be frustrated and sad. He says he wants to live till 104 cause he can hear again. Thanks Jennifer for giving us back our Dad. read less 
5 out of 5 stars
TA Shaw
27/10/2021 - Google


Jennifer is awesome. She has repeatedly gone above and beyond try to find hearing solutions for my 102 year old Grandmother. She has been a strong advocate for my Grandmother as well training the care home staff on the proper care and usage of the hearing aids. I would highly recommend Hear at Home for your hearing needs. 
5 out of 5 stars
Emily James
27/10/2020 - Google


We met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is... read moreWe met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is understanding and empathetic and explains everything so clearly. read less 
5 out of 5 stars
J Miller
20/02/2023


I really really enjoy Karen Tyrell’s presentations. I used to work at Courtyard gardens in sales, and there were a few of the residents and potential residents with dementia. I knew nothing of it until I started attending & taking Karen’s presentations & training sessions. I do not have anyone in my life that has dementia but friends with parents that do. I may go back to work in a seniors residence so the more education the better! I would attend another webinar held at Hear at Home Mobile Hearing Center. 
5 out of 5 stars
Adam Woodall
27/02/2022 - Google


Such a fantastic experience working with Jennifer at Hear at home! She really took the time to understand what was going on with my hearing physically and mentally. She went above and beyond to give me the highest quality care. Highly recommended! 
5 out of 5 stars
Cathy M
20/02/2023


The key piece of information I took from the Dementia webinar was the information provided about the difference between dementia and alzheimer’s disease. I found it informative and would attend again. 
5 out of 5 stars
Donny Mekilok
27/10/2021 - Google


My experience with Hear at Home was the best service interaction I've had in many, many years. Jennifer is a gem who went above and beyond the call of duty. Knowledgeable, personable and passionate about getting the issue resolved. I can't say enough good things about my experience with Hear at Home. I highly recommend Jennifer and Hear at Home. You'll be so happy you made the call. 
5 out of 5 stars
Dani Prem
27/11/2021 - Google


I was so reluctant to get hearing aids. Jennifer actually made it a wonderful experience! She is so knowledgeable and helpful and supportive. Her customer service is above an beyond. She is so accessible and always very helpful with any questions. She is amazing and I highly recommend her to anyone that needs hearing aids or knows anyone who does 
5 out of 5 stars
Jennifer L
27/10/2021 - Google


I don’t usually write reviews for companies, but I just had to share my experience this time. Jennifer was attentive, efficient and professional. My grandmother lost her hearing aid at her nursing home. Jennifer understood the urgency and got it replaced as soon as possible, by rushing to the home as soon as she got the hearing aid mailed to her. Every step of the way, she took the time to communicate with my family as well as the nursing home staff. She would send me pictures and call me to keep me updated. She also made sure that we were completely satisfied with the product. Jennifer went above and beyond by helping my family manage a very stressful situation. I would recommend her to anyone looking for a hearing aid for themselves or a loved one. 
5 out of 5 stars
DaveandBon Scott
27/10/2021 - Google


Hear at Home is a very professional, very calming, very helpful service that comes to you where you live and when you want. I had no idea how important to your brain your hearing is. Jen explained everything to me about the connection between hearing well and being well: mentally - better memory, better social connections, better attitude to living overall. And then , when it came time to try out the hearing aids, she was exceptional - it was like she knows what you're thinking and answers your concerns even before you ask!! Very calm, very gentle - her manner made me relax and feel reassured. All in all, more health services should operate like Hear at Home -Thank you so much Jen. to keep your services available during this difficult Covid19 Pandemic 
5 out of 5 stars
Cindijohnston
27/10/2017 - Google


Jennifer has been a huge part of our family for years. Her knowledge and compassion have been instrumental in managing a challenging situation with my father - and she has devoted time to the education of the staff at his care home. A personal connection is so important when dealing with aging parents, and I truly value having a relationship with Jennifer and Hear at Home. 
5 out of 5 stars
Lea Atkinson
27/10/2021 - Google


Jennifer was a most efficient and pleasant professional. She explained all aspects of my mother's new aids clearly and simply. As my mother is 96 that was essential. She never seemed frustrated when mum needed help with putting the aids in (no matter how many times)! She never hurried with the visits and we both felt more confident with their use after each visit. 
5 out of 5 stars
Aurora Scott
27/10/2019 - Google


What an incredible experience- Jennifer’s caring, knowledgeable & professional approach was amazing! We recently had our mom fitted with hearing aids, and with Jennifer’s expertise, the process was smoother & more positive than we could ever expect- from choosing the product to offering advice & guidance for all of us. Most importantly she helped our mom feel comfortable & the result has been truly life-changing. Cannot recommend Hear At Home more highly!! Thank you 🙂 
5 out of 5 stars
Tammy Watson
27/10/2021 - Google


I highly recommend Jennifer and Hear at Home not just for the excellent service she provides to my Senior clients but also for the amazing custom ear plugs I received from her for swimming. Hear at Home Mobile Hearing Clinic service standards and professionalism are outstanding and not having to leave home offers a definite advantage to our busy lives. Thank you Jennifer. 
5 out of 5 stars
Cherri
27/10/2021 - Google


Jennifer, was a real life saver when mom lost one of her hearing aids while at the hospital. Jennifer came to mom's bedside, took measurements of mom's ears and ordered a new set of hearing aids. Mom is very happy with both Jennifer and her new hearing aids! After mom returned home, Jennifer visited us at home and checked on mom. Recently, Jennifer visited us again and checked on mom's hearing aids and gave mom another hearing test. While examining mom's ears, Jennifer discovered wax build up, and made the suggestion to see our doctor for an ear flush. We would not of known about the wax, if Jennifer had not examined mom's ears. Jennifer has taken the stress out of both the management of mom's hearing and the maintenance of... read moreJennifer, was a real life saver when mom lost one of her hearing aids while at the hospital. Jennifer came to mom's bedside, took measurements of mom's ears and ordered a new set of hearing aids. Mom is very happy with both Jennifer and her new hearing aids! After mom returned home, Jennifer visited us at home and checked on mom. Recently, Jennifer visited us again and checked on mom's hearing aids and gave mom another hearing test. While examining mom's ears, Jennifer discovered wax build up, and made the suggestion to see our doctor for an ear flush. We would not of known about the wax, if Jennifer had not examined mom's ears. Jennifer has taken the stress out of both the management of mom's hearing and the maintenance of her hearing aids. We can not thank you enough Jennifer! read less 
5 out of 5 stars
Deborah Foot
27/10/2017 - Google


Our first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once... read moreOur first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once that declines it can't be recovered. I was fitted with the most up to date technology with recharging batteries and blue tooth capability. Follow up was excellent. I have on numerous occasions recommended Jennifer to friends and would highly recommend her to others who are experiencing hearing loss. read less 
5 out of 5 stars
C Geiss
20/02/2023


The presenter was great, the information provided was excellent and I feel I got a lot out of attending. 
5 out of 5 stars
P L
27/01/2022 - Google


I went online looking for a hearing aid service that could go to my 95 year old mother’s extended care home. I came across Hear at Home, and they were fantastic! They made the whole process very easy, provided an excellent assessment and plan Including follow up, and recommended the perfect hearing aid solution for my mother’s needs. The pricing was very competitive given the special circumstances. What I appreciated most, was that they made my mother feel very comfortable throughout the process. Highly recommended! Paul Livingston 
5 out of 5 stars
Laurie MacCallum
27/01/2022 - Google


After years of mom refusing to wear hearing aids, we finally have a pair that are comfortable, easy to wear, and easy to charge. Jennifer was thorough and thoughtful in her recommendation and found us the perfect hearing aids - follow up was very strong as well. We are very satisfied with the service and product. 
5 out of 5 stars
Amina Valimohamed
27/10/2019 - Google


When my elderly father faced the challenges of hearing loss and required hearing aids, we reached out to Hear at Home and received excellent service and care from Jennifer. With a thorough understanding of the challenges my father was going through, given his hearing loss, Jennifer both educated and informed us on the topic. She also provided us with the options best suited for my father to help improve his quality of life. Jennifer’s professionalism and patience were contributing factors in making my dad’s transition to using hearing aids, successful. I would highly recommend Hear at Home. 