Client Stories

Very nice and kind. Amazing team and knowledgeable

My experience with Hear at Home, from the first phone call to the services received, was very positive. Everyone I encountered in this team was warm, knowledgable and caring. They put me at ease and have confidence in the services they provide. The people shine through in this business.

It was so reassuring to have my hearing tested by the wonderful team at Hear at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!

Jennifer went above and beyond, she could not have been any more helpful. I highly recommend the services Hear At Home offers.

I recently noticed a decline in my hearing ability and sought out a professional to examine my ear. I came across this clinic online and decided to reach out. The person I spoke with over the phone was incredibly kind, courteous, and understanding of my difficulty in hearing. I promptly scheduled an appointment and received exceptional care and treatment for my blocked ear. The service provided was truly outstanding, and I would not hesitate to return if I encounter a similar issue in the future. Completely satisfied with the care and service they provided. My hearing was fully restored. Thank you, Hear at Home Mobile Hearing Clinic.

This is the best hearing clinic I have been to. They were very friendly and professional and made me feel safe and welcome. Strongly recommend!!!

Jennifer recently saw my mother in long-term care for the third year in a row. Hear At Home provides a wonderful service, with very caring attention to her patients. We look forward to seeing Jennifer again next year.

Great place. Very professional. My ears were very badly plugged and they spent the extra time needed to make my ears totally clean. Equipment is excellent and staff were friendly and well trained.

I went see Holy. Holy was on time, informative, and very professional. Explained my situation and recommended me to go see a ENT Doctor. I would recommend anyone with hearing issues to go to Hear at Home Moblie Clinic.

Hear at Home’s mobile hearing clinic is a wonderful service for seniors and anyone with mobility challenges. The first in-home visit included a thorough exam with the latest technology and a clear explanation. When an earwax issue needed a follow up visit, Jennifer personally returned with a specialized device from the clinic to resolve the issue. Following the visit, my hearing was substantially improved. The staff are very helpful, knowledgeable, and really go the extra mile to provide care. I highly recommend them.

Was having some hearing loss in my right ear found Hear at Home Mobile Hearing Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.

Extremely professional and personable staff. I would recommend them to anybody requiring hearing testing.

We are looking forward to having Jennifer return to do the hearing test on our elderly Mother. The assessment wasn’t rushed and advice to prepare the condition of Mom’s ears prior to doing a hearing test is much appreciated. We are confident that any further advice going forward will be in the best interest of Mom’s needs. Also, having Hear At Home come to Mom’s house and avoiding her having to venture out, which takes a lot of effort on her part, was really great!

Staff was excellent and provided a great service. I would 100% recommend Hear at Home!!

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer graciously invited me to come in so they could take a look at the aids. It turned out there was nothing more serious than an ear-wax buildup. Holy Desta did a thorough evaluation, cleaned the ear pieces, re-taught me me the basics of maintenance, and forwarded web links so I could refresh my memory. I was at the clinic about an hour — and all the staff members were pleasant, suportive, and professional. At the end of my session, they didn’t charge me a penny, and even brought me a delicious cappuccino! My conclusion: these folks operate well beyond reasonable expectations. I have zero reservations about this clinic.

The Hear at Home team takes such good care of my family. My son has trouble with his ear canal and they provide such relief with the ear-igator…taking him last minute when things get so painful! Everyone is so delightful, friendly and knowledgeable. Can’t recommend them enough.

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer …

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs …

Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!

Excellent!! Such a relief having my ears unplugged! Plus they are the nicest, great place, highly recommended for any ears issue.

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful …

Beautiful, clean clinic. Staff are super friendly! Jennifer seems professional and always thinking about different ways to help clients

I truly appreciate the professional, kind, and respectful team at Hear at Home. Although we bought the hearing aids from a different clinic, they patiently and gently checked my mom’s device and gave us very useful and friendly advice. Their care and kindness made a real difference for us. Highly recommended!

Jennifer was great at understanding our needs and addressing them. She made the entire process very smooth and comfortable for my father.

Had a wire pull out of a hearing aid. The brand was phonex from costco. My partner visited the clinic hoping that we may not have to go back to Costco and wailt weeks for the repair. They fixed at the store the same day. A very pleasant experience with the staff and the repair. Martin Pinaud

I am very happy with my decision to visit this clinic to support local small bunisesses, and obviously because of proximity to my home. Very nice, punctual and caring people with professional approach. I strongly recommend them to anyone who need hearing test services specially in North Vancouver, Edgemont, Capilano, Delbrook and Upper Lonsdale neighbourhoods.

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs. I have a very minor case of tinnitus that I have habituated to but when it comes to ear cleaning I’ve never had a good experience at the GP or walk in …

Jennifer has been a life saviour. We were lucky to get the appointment for the same day. Jennifer treated us like family and offered us coffee before she began the process of wax removal. She is really sweet and patient, did not give up until the procedure was completed. I would definitely recommend heartohome clinic as its the best. Thankyou Jennifer….😊😊😊 Praveen

I recently had a hearing test and trial period for hearing aids at the Hear at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.

Excellent service from Hear at Home. Hearing aids were well fitted and all my questions answered. Highly recommended.

Great experience – convenient and professional – would highly recommend

I am so glad that i found Hear at Home when i needed hearing assistance. Holy was professional, helpful and knowledgeable, and was able to provide support and guidance throughout the process of assessment to fitting. I was very happy with all the staff at the clinic and recommend them to anyone looking for options and assistance with their hearing needs

Wonderfull service. Careing and kind Thanks so much

Hear at Home provided my mum with her third pair of hearing aids. The first two attempts were more than disappointing and the result was that they weren’t worn. So let’s just say “third time lucky “🍀! Hear at Home provided excellent service before, during and after which is so refreshing! Jennifer is very knowledgeable (sharing helpful info above and beyond hearing aid technicalities) and professional and gives clear, concise instructions and feedback. A service like this is more than appreciated for those whom are not mobile and for the family caregiver. All communications, whether from Jennifer or customer service representatives is timely and courteous. I have already recommended Hear at Home and will be more than happy to spread the good news. So pleased that my mum spotted the brochure in the elevator of her residence! Thank you to the whole team !

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Great service by caring practitioners

My mom was so well cared for in her own home by Jennifer!!! She saved us time & money by replacing parts instead of ordering new hearing aids. I cannot say enough about this delightfully caring company, and staff that are efficient and kind and honest. Thank you so much 🙏

My mom had her hearing tested recently by Jennifer from Hear at Home. Jennifer was very thorough and explained what she was doing each step and why. It has been a big improvement for my mom and her quality of life. Jennifer comes to her care home for follow up visits and addresses any specific issues she may have. She is very personable and works well with seniors. I highly recommend Jennifer and the staff at Hear at Home Mobile Clinic

I am so glad that I found Hear At Home! Everyone that I have met there is so kind, respectful, patient and understanding. Overall, my experience with Hear At Home has been amazing and I would not hesitate to recommend their services to others!

I am very pleased with the service that I received from the staff working there. Very professional and attentive to your needs. I definitely recommend this place!

I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!

Jennifer looked after my mom’s hearing needs at Lynn Valley Care Centre. She was just amazing. Patient and always available. Right before my mom turned 100 years old Jennifer fitted my mom with top of the line hearing aids. Over the years Jennifer has made many visits to the care home to make sure everything was ok. We could call her anytime. Unfortunately my mom passed away in May of this year. However once again Jennifer came to our rescue. My husband had to be in long term care and Jennifer adapted this hearing aids to my husband. He is very happy. For people who are in long term care or have challenges this service is really very helpful. As far as I know they are the best.

I first met Jennifer 16 years ago, when I got my first set of hearing aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!

Excellent work done from booking an appointment till getting the wax removed. The staff is very welcoming and kind. Thank you very much for incredible service.

We used Hear at Home Mobile Hearing Clinic for our 99-year-young uncle, and the experience was exceptional. The appointment was professional, very thorough, and extremely satisfactory, all completed in the comfort of his own home. The selection of hearing aids was carefully tailored to meet his specific needs, which made a tremendous difference. We highly recommend this service to anyone looking for convenient, compassionate, and expert hearing care in the comforts of your own home.

Fantastic. I’d give these guys 10 stars if I could. Cleared both ears. They have the right tool for the job. No more going to the medical clinic where they use those useless spray bottles. Thanks to Cindi and Holy for restoring my hearing. I’m so relieved. Thank you!

I have visited many different hearing clinics over the last 15 years for my hearing issues, and Hear at Home was by far the quickest, friendliest, and most effective clinic we have experienced. Jennifer was incredibly friendly and made the …

I had the best experience with Hear at Home. Jennifer is so professional and always thinking from the patient’s perspective. The hearing aids is for my Mom, who is 91 years old. The mobile service is perfectly for us. I appreciated all her suggestions and enjoyed every time she visited us. I can feel that she is full of love in her career. The whole team of Hear at Home is Great too. To summarize, I would like to say that the service is awesome and the fee is definitely affordable and reasonable.

Great staff great services!

Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!

** UPDATED REVIEW March 2026 It’s always a great pleasure to see the team at Hear at Home. I enjoy it on my side too because it always indicates and improvement in my hearing! I was in to Hear at Home last week – Jennifer was proactively presenting new technology that she knew would benefit my hearing loss. Amazing to know she keeps each and every customer on the top of her mind. I’m currently test driving a new technology that’s light years ahead of my previous. Would have not known this was on the market without Hear at Home. I continue to highly recommended this business to deal with and the whole team present a top notch experience in any interaction ** PREVIOUS REVIEW from 2024 As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the caliber of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Jennifer provided an awesome in home service. My elderly Dad was in the hospital and his hearing aid was lost. As he has dementia, he can’t live without it. Once we discovered that it was lost and he was discharged, Jennifer squeezed us in the next day to set him up with a new hearing aid. Thank You Jennifer

I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids. The ear piece fitting (power dome) in the left ear was not staying in place. I called Hear at Home to see if they could help me out and Maia, in their shop, got me in right away, and outfitted me with a much more comfortable well fitting ear piece. They provided quick, pleasant and professional service. I would highly recommend Hear at Home to anyone needing hearing aids.

Everyone is friendly, caring, and trying their best. My visits for the past year have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.

Hearing at home, was referred to me by a friend who has been coming to see them for quite some time. I have mild hearing loss, but I was having a really hard time hearing in crowds. From the first in-home visit to my current hearing aids, the service has been exceptional. The people I’ve dealt with have been warm, caring and committed to helping me. Even just the unannounced phone calls to see how everything‘s going. It’s been a process, but I finally found a pair of hearing aids that I literally don’t even know I’m wearing and has greatly improved my ability to hear in large crowds. The technology of my product is stunning. The sound quality is so incredibly natural it’s like having a new set of ears. I can’t say enough good things about these folks and I will recommend them to everyone I encounter that needs help with their hearing.

I had a wonderful experience during my first visit here. From the very first phone call to my in-person appointment, Maia was warm, helpful, and efficient — she immediately made me feel at ease. The same goes for Holy, who made the entire treatment process so quick and easy. I felt completely confident in her knowledge and expertise. They’re both such lovely people and truly excellent at what they do. And a special thank you for the delicious iced cappuccino while I waited — such a thoughtful touch! Highly recommend this place.

Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable and relaxed. Clean practice with modern technology. Couldn’t recommend this place enough.

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

Very professional, easy to talk to, explained things in a way that I could understand.

Professional, friendly, and efficient. My ear cleaning was handled with care and expertise. Highly recommend this clinic!

Hear at Home has outstanding service with knowledgeable friendly staff that makes shopping for hearing aids an easy experience.

Thorough, knowledgeable, personable and willing to take the time to adjust it till it’s right. It’s a pleasure being a customer of Hear at Home..

Jennifer at Hear at Home was absolutely wonderful. She took the time to answer all our questions and helped our skeptical dad feel completely at ease with choosing the right hearing aids. Her honesty, patience, and knowledge really stood out. She was always available when we needed her, and we never felt rushed in conversation. It genuinely felt like talking with family. We’re so thankful for her support and would recommend Hear at Home to anyone looking for reliable, compassionate care. Thanks Jennifer!

Super friendly and helpful!

Audiologist Jennifer and her admin team have been a dream to work with. Of course the in-home services have been convenient for my grandparents who are both new to hearing aids. But Jennifer has really gone above and beyond with thorough, thoughtful, and professional communication and service. We have deeply appreciated her perspective, suggestions, and referrals to other high quality services/providers for our grandparents. Her experience is evident. Glad to be supporting an independent and locally owned business as well.

Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad with respect, patience and understanding. It is fantastic to have a mobile service like this – particularly for seniors. So appreciative and grateful for their expertise!

Hear at Home is great! Wonderful service. Friendly & helpful staff. They squeezed us in when we had an urgent need. We love Hear at Home!

I had a great experience here for an ear wax check. The doctor was extremely honest and professional. After examining my ears, she showed me clear pictures and explained that I actually didn’t need any ear wax removal. I really appreciated that she didn’t try to upsell anything or charge me for something unnecessary. She also gave me helpful tips on how to keep my ear drums healthy.

Holly has been great to with. Very professional and friendly, and takes care of you quickly. Highly recommend them.

Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting you at the office

Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing …

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful Very professional and friendly and I would highly recommend! The cappuccino was also very enjoyable!

As a senior living professional, I confidently refer Jennifer and her team at Hear at Home. They provide outstanding hearing care for seniors, both in their clinic and through their mobile services. Professional, kind, and truly understanding of older adults’ needs. Highly recommend.

Their ear wax removal service was quick and easy. Staff were very helpful and friendly and I thought the price point was good. Would recommend.

The service received at Hear at Home Mobile Hearing Clinic, especially Emma, was outstanding! I highly recommend you check them out! Conveniently situated at Delbrook Plaza, North Vancouver.

Jennifer and her team at Hear at Home have been fantastic with setting my mother up with high quality hearing aids. Having the option of mobile testing and fitting was the initial reason for contacting Jennifer but she has more than proven her professionalism and expertise. I highly recommend their services.

I was introduced to Hear-At-Home nine years ago when Jennifer was assisting my father-in-law with his hearing needs. It was a great service for him. Recently I lost a hearing aid and decided to visit Hear-At-Home to obtain a replacement. It was a very good decision. I am very impressed with how thorough and professional all of the team is. The new hearing aids they recommended are a significant improvement over the previous ones. Holy has been following up to ensure any questions I have are quickly addressed. She was also very helpful with my insurance claim for the lost unit. I would definitely recommend Hear-At-Home to anyone requiring hearing assistance.

My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.