![Inserting the Phonak BTE RIC with a custom earmold correctly](https://hearathome.ca/wp-content/uploads/2020/11/Inserting-the-Phonak-BTE-RIC-with-a-custom-earmold-correctly.jpg)
Phonak
![Inserting the Phonak BTE RIC with a custom earmold correctly](https://hearathome.ca/wp-content/uploads/2020/11/Inserting-the-Phonak-BTE-RIC-with-a-custom-earmold-correctly.jpg)
![How to change a cerustop on your Phonak BTE, RIC with custom earmold](https://hearathome.ca/wp-content/uploads/2020/05/How-to-change-a-cerustop-on-your-Phonak-BTE-RIC-with-custom-earmold.jpg)
How to change a cerustop on your Phonak BTE, RIC with custom earmold
by Jennifer Abbott | May 14, 2020 | Client Resources, Phonak, Support and Instructions
![How to clean and change cerustop on your custom Phonak ITE](https://hearathome.ca/wp-content/uploads/2020/05/How-to-clean-and-change-cerustop-on-your-custom-Phonak-ITE.jpg)
How to clean and change cerustop on your custom Phonak ITE
by Jennifer Abbott | May 14, 2020 | Client Resources, Phonak, Support and Instructions
![How to pair Phonak Audeo Marvel and Phonak Paradise to your iPhone.](https://hearathome.ca/wp-content/uploads/2020/04/How-to-pair-Phonak-Audeo-Marvel-and-Phonak-Paradise-to-your-iPhone.jpg)
How to pair Phonak Audeo Marvel and Phonak Paradise to your iPhone.
by Jennifer Abbott | Apr 19, 2020 | Client Resources, Phonak, Support and Instructions
![How to change a cerustop on your Phonak BTE, RIC](https://hearathome.ca/wp-content/uploads/2019/07/How-to-change-a-cerustop-on-your-Phonak-BTE-RIC.jpg)
How to change a cerustop on your Phonak BTE, RIC
by Jennifer Abbott | Jul 31, 2019 | Client Resources, Phonak, Support and Instructions
![Phonak Audeo Marvel & Paradise Volume & On/Off button](https://hearathome.ca/wp-content/uploads/2019/06/Phonak-Audeo-Marvel-Paradise-Volume-OnOff-button.jpg)
Phonak Audeo Marvel & Paradise Volume & On/Off button
by Jennifer Abbott | Jun 28, 2019 | Client Resources, Phonak, Support and Instructions
![How to do a hard re-start if your Phonak hearing aids are not charging](https://hearathome.ca/wp-content/uploads/2019/06/How-to-do-a-hard-re-start-if-your-Phonak-hearing-aids-are-not-charging.jpg)
How to do a hard re-start if your Phonak hearing aids are not charging
by Jennifer Abbott | Jun 28, 2019 | Client Resources, Phonak, Support and Instructions
![How to change a cerusheild on your Phonak BTE, RIC](https://hearathome.ca/wp-content/uploads/2019/06/How-to-change-a-cerusheild-on-your-Phonak-BTE-RIC.jpg)
How to change a cerusheild on your Phonak BTE, RIC
by Jennifer Abbott | Jun 28, 2019 | Client Resources, Phonak, Support and Instructions
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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Deborah Upton
Jennifer has been taking care of my hearing needs for several years now and I picked her specifically because of her offering to come to my home to do my annual tests. The strength of her client reviews helped me make the final decision to call. Jennifer is a consummate professional in that she is well organized, consistent in her communications, prompt in her arrival at our appointments and incredibly supportive in coming up with suggestions to help improve my hearing and word recognition as changes occur. On a scale of 1 to 10 she is an 11 for me!
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Doris Gregory
I am writing this for my mother who is 101 and in an LTC facility. Jennifer has been very helpful in visiting the nursing home, fixing the hearing aids and instructing staff on care and maintenance.
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Greg Viger
Jennifer & the Hear At Home staff are amazing. The kindness, warmth, sincerity and genuine concern for their clients and family is like I have never witnessed in a business. It is kind of hard to believe until you experience it. Read the other reviews and there is a consistent pattern in the accolades. They go above and beyond to do right for their clients and make it as easy as possible to handle what can sometimes be hard situations.
I completely trust them with my parents and can not recommend them enough to care for your loved ones.
I completely trust them with my parents and can not recommend them enough to care for your loved ones.
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VERA Eccles
Jennifer has been helping my Mom with her new hearing aids and she is amazing. Jennifer handles all the questions and queries with humor and patience.She has made this an almost enjoyable experience for my Mom. I would recommend this company to anyone needing a hearing test and new hearing aids. Thank you Jennifer, we couldn't have had a better experience. Vera Eccles
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Cherri
Jennifer, was a real life saver when mom lost one of her hearing aids while at the hospital. Jennifer came to mom's bedside, took measurements of mom's ears and ordered a new set of hearing aids. Mom is very happy with both Jennifer and her new hearing aids! After mom returned home, Jennifer visited us at home and checked on mom. Recently, Jennifer visited us again and checked on mom's hearing aids and gave mom another hearing test. While examining mom's ears, Jennifer discovered wax build up, and made the suggestion to see our doctor for an ear flush. We would not of known about the wax, if Jennifer had not examined mom's ears. Jennifer has taken the stress out of both the management of mom's hearing and the maintenance of her hearing aids. We can not thank you enough Jennifer!
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Heather Zerr
Jennifer & Hear At Home is a top rate business with outstanding service. I would highly recommend them to anyone looking for a very professional and reliable mobile hearing service. This business offers honest, prompt services, bills fairly and provides patient, kind in-person services employing best practises when delivering services to more vulnerable clients including elderly persons living in care with a range of physical and/or social/emotional and/or cognitive challenges. Jennifer maintains very positive relations with care home staff so she is always welcome to service the clients - even during Covid!
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Kimberley D
I really enjoyed attending the Dementia event, I would certainly attend another event in the future as the content improved my knowledge on the topic. I found it helpful to receive information on positive caring for folks with dementia.
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DaveandBon Scott
Hear at Home is a very professional, very calming, very helpful service that comes to you where you live and when you want. I had no idea how important to your brain your hearing is. Jen explained everything to me about the connection between hearing well and being well: mentally - better memory, better social connections, better attitude to living overall. And then , when it came time to try out the hearing aids, she was exceptional - it was like she knows what you're thinking and answers your concerns even before you ask!! Very calm, very gentle - her manner made me relax and feel reassured. All in all, more health services should operate like Hear at Home -Thank you so much Jen. to keep your services available during this difficult Covid19 Pandemic
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J Miller
I really really enjoy Karen Tyrell’s presentations. I used to work at Courtyard gardens in sales, and there were a few of the residents and potential residents with dementia. I knew nothing of it until I started attending & taking Karen’s presentations & training sessions. I do not have anyone in my life that has dementia but friends with parents that do. I may go back to work in a seniors residence so the more education the better! I would attend another webinar held at Hear at Home Mobile Hearing Center.
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L Ng
My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional.
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