How to change a cerustop on your Phonak BTE, RIC

by Jennifer Abbott | Jul 31, 2019 | Client Resources, Phonak, Support and Instructions

https://www.youtube.com/watch?v=oX0zom6zvz4&feature=emb_imp_woyt

How to clean a Phonak Audeo Belong hearing aid with a cerustop (https://www.youtube.com/watch?v=oX0zom6zvz4&feature=emb_imp_woyt)

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Jennifer Abbott

Jennifer Abbott brings over 25 years of experience in business. She has worked in multiple industries, including insurance brokerage, aviation, and health. Her career journey enabled her to acquire impeccable skills to help people find solutions in any situation. Jennifer is well travelled. She has lived and worked in Dubai for award-winning Emirates Airline. Jennifer has enjoyed working in a multicultural environment. Her offshore work empowered her to learn about various cultures from over 100 different nationalities. Upon her return home, Jennifer pursued her studies as a Hearing Aid Practitioner. While working in a hearing clinic, she became aware of some people’s challenges getting to their appointment. She realized that those people were not getting the proper hearing aid help they needed, which compromised their hearing. People’s struggles inspired her to establish the first unique 100% mobile hearing clinic in the lower mainland. As the founder of Hear at Home Mobile Hearing Clinic, Jennifer’s mission is to improve her client’s quality of life at any age. She has in-depth experience with hearing testing fitting, recommending hearing aids and working with older populations suffering from cognitive decline and Dementia.

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The Hear at Home Promise

Our Pinky Promise to You

Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.

Categories

				Isabel Eng			

							We are so grateful for Jennifer who fitted our mom with her hearing aids.  Her gentle and kind character which made my mom feel comfortable and she worked quickly to get the mould done at home.  Jennifer is always quick to respond to any questions or concerns and is willing to go the extra mile to make sure the hearing aids are working properly.  Thank you for improving my mom's quality of life.
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 26/04/2022

				Una Ann			

							Jennifer is amazing. She came to our home to test my great Aunt & Uncle’s hearing. They are both disabled and unable to leave the house. We ordered hearing aids for Auntie, and had a little difficulty from the supplier but Jennifer quickly solved the problem. She followed up to make sure everything went well. She went out of her way to provide hearing aids for Uncle. She was patient, understanding and very accommodating. I really appreciate everything she did for us. Thank you.
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 29/07/2020

				Janet Pursell			

							After my family noted that they had to repeat things to me and I had also noted that I was missing parts of conversations, I contacted Hear At Home for assistance.  I encountered professional, friendly and personalized service which included a hearing assessment, education on hearing loss and a review of hearing aid options.  I found out that my hearing loss was limited to one ear and I was fitted with a hearing aid that is so small that it is almost invisible!  I can now hear much better in social and work situations and would highly recommend Hear At Home for its exceptional service! 

Thanks Hear At Home!
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 24/01/2022

				Cindi Johnston			

							Once again, Jennifer Abbott to the rescue! A damaged hearing aid results in so many issues for my dad - but Jennifer's thoughtful, professional, and speedy help has reminded me how lucky our community is to have such a skilled practitioner in our midst. Thank you Jennifer and Hear at Home - again! Cindi Johnston
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 17/09/2018

				Christopher Williams			

							Jennifer and Hear at Home are exceptional and I would highly recommend her to anyone contemplating hearing aids.

Jennifer is patient, knowledgeable and professional. She takes the time to understand individual needs and to tailor the product to your specific situation. The home visit was a great way to get a hearing test and to have the time to ask questions and make an informed decision. Her follow up was fantastic and she clearly knows her products and the needs of her clientele. She goes the extra mile and more!

In short, beyond just being happy with my purchase, Jennifer and Hear at Home were one of my best consumer experiences in years. I would not hesitate to recommend Jennifer and her company to anyone who feels they, or someone they know, needs hearing assistance. Thanks, Jennifer!

-Christopher Williams
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 09/05/2022

				Darlene Gau			

							2022 Nov 09

Both my husband and I are so pleased with the services we received [exceptional] from Hear at Home.  The quality of the hearing aids are excellent as is Jennifer's knowledge of her work. She and all her staff are caring, helpful, friendly people and this attitude came across on our first contact with them: people first-always.  And it's been consistent.  Trying to make the right choice [like hearing aids] is often not easy but Hear at Home certainly made the experience a pleasant one.  Thank you!

And a special thank you must be mentioned to Emma who was my first point of contact.  Her warm friendly demeanor in her emails made a big difference for me.

Jennifer's ability to 'hear' and to 'listen' to what is being said is a gift which is helpful to some of us oldies.  So again, thank you.  And we wish you every success in your business venture.  It's well deserved!
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 10/11/2022

				DaveandBon Scott			

							Hear at Home is a very professional, very calming, very helpful service that comes to you where you live and when you want. I had no idea how important to your brain your hearing is.  Jen explained everything to me about the connection between hearing well and being well:  mentally - better memory, better social connections, better attitude to living overall.  And then , when it came time to try out the hearing aids, she was exceptional - it was like she knows what you're thinking and answers your concerns even before you ask!!  Very calm, very gentle - her manner made me relax and feel reassured.  All in all, more health services should operate like Hear at Home -Thank you so much Jen. to keep your services  available during this difficult Covid19 Pandemic
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 27/10/2021

				Lynne Moran			

							Jennifer from Hear at Home presented to a group of the North Shore Eldercollege at our Speaker Series last fall and she was great.

This was not a sales pitch but a knowledgable,   insiteful presentation   on hearing Loss.

She also shared her journey as an entrepreneur,which was very interesting to us all.She is a wonderful guest speaker.
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 13/03/2017

				Janice Porter			

							Jennifer is a true professional and a stand out in her field.  I would not hesitate to recommend her to anyone in need of hearing services.  She is most caring, and considerate, and will go out of her way to accommodate her clients.  Jennifer has done a lot to build her reputation in her community - in particular she has successfully organized and executed a Seniors Flash Mob event (more than once) - coordinating many seniors and local businesses to put on an amazing event each time.  Kudos!
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 29/02/2016

				Irma Bodo			

							Thank you Jennifer for successfully ear wax removal. I had been dreading getting it done. The staff at the clinic were so friendly and accommodating. I was seen right on my appointment time. The clinic is well run and extremely clean. I have booked a follow up hearing test at the clinic.
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 08/06/2023