Phonak

Position: Customer Care Representative

Are you passionate about helping people improve their quality of life? Do you possess excellent communication skills and have a knack for providing exceptional customer service? If so, we have an exciting opportunity for you!

We are a leading hearing clinic, dedicated to enhancing the lives of individuals with hearing loss. We are currently seeking a dynamic and empathetic Customer Care Representative to join our team on a part-time basis.

Responsibilities:

• Greet and welcome clients in a friendly and professional manner
• Schedule appointments and manage the clinic's calendar efficiently
• Answer incoming phone calls and respond to inquiries promptly
• Provide accurate information about our hearing services and products
• Assist clients in completing necessary forms and paperwork
• Maintain patient records and ensure confidentiality
• Collaborate with Hearing Aid Practitioners and support staff to ensure a seamless client experience
• Handle customer complaints or concerns with patience and empathy, striving for effective resolutions
• Follow up with clients to ensure their satisfaction and address any additional needs

Requirements:

• Excellent interpersonal and communication skills
• Empathetic and patient-oriented approach when dealing with customers
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient computer skills, including MS Office and appointment scheduling software
• Prior experience in customer service or healthcare industry preferred but not required
• Familiarity with audiology or hearing-related terminology is a plus

Benefits:

• Competitive hourly rate
• Flexible part-time schedule
• Opportunity to work in a supportive and compassionate team environment
• Ongoing training and professional development
• Making a meaningful difference in the lives of individuals with hearing loss

How to Apply: If you are passionate about making a positive impact and possess the required skills, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience to jennifer@hearathome.ca

We appreciate all applications, but only candidates selected for an interview will be contacted.

Join our team and become an integral part of our mission to provide exceptional hearing care to our valued patients. Apply today!

Job Title: Mobile Hearing Practitioner

We are seeking a highly motivated Mobile Hearing Practitioner to join our team. In this role, you will provide high-quality hearing services to our clients, travelling to various locations throughout the community.

Responsibilities:

• Conduct comprehensive hearing assessments and provide recommendations for appropriate treatment options.
• Fit and program hearing aids and other assistive devices.
• Provide follow-up care and adjustments as needed.
• Educate clients and their families on hearing loss, communication strategies and assistive technology.
• Maintain accurate and up-to-date records of client care and communication with physicians and other healthcare professionals as necessary.
• Adhere to all applicable laws, regulations and professional standards.

Requirements:

• Licensed Hearing Aid Practitioner in good standing.
• Strong knowledge of hearing disorders, hearing aids and other assistive devices.
• Excellent interpersonal and communication skills.
• Ability to work independently and travel to various locations throughout the community.

To apply for the position of Mobile Hearing Practitioner, please submit your resume and a cover letter highlighting your qualifications and experience in mobile hearing practice.

Join our team at Hear at Home Mobile Hearing Clinic LTD and contribute to improving the lives of individuals in need of hearing care. Together, we can make a difference.