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Providing Mobile Hearing Care To The Residents of Greater Vancouver

778-340-1101

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Convincing Your Parents They Could Benefit From Hearing Aids

Convincing Your Parents They Could Benefit From Hearing Aids

Nov 18, 2021 | Client Resources, Hearing Aids, Hearing Health

Over the past 40 years, the senior population in Canada has almost tripled in size. In many cases, adult children are providing some level of care for their aging parents. This often ranges from assistance with daily activities and routines to focusing on improved...

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The Hear at Home Promise

Our Pinky Promise to You

  • Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
  • Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
  • Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
  • Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.

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Wedad Keshavji
Jennifer recently fitted my mum, who is 93, with new Hearing Aids. My mum resides in a Long Term Care Facility and Jennifer was able to to use her mobile equipment to get the perfect results. Jennifer is kind, gentle, respectful and worked in a positive manner with my mum to achieve the results that have greatly benefited my mum. Thanks Jennifer.
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27/10/2021
L Ng
My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional.
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08/11/2022
Laurie MacCallum
After years of mom refusing to wear hearing aids, we finally have a pair that are comfortable, easy to wear, and easy to charge. Jennifer was thorough and thoughtful in her recommendation and found us the perfect hearing aids - follow up was very strong as well. We are very satisfied with the service and product.
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27/01/2022
Stu Burgess
Hear at Home provides exceptional mobile service that is both dependable and quick. My father's broken hearing aid was replaced in just over 1 week, and Jennifer visited his care home to ensure it fitted properly, tested his hearing and adjusted both hearing aids for optimal performance. She is very kind and caring with her clients, and took the time to explain every step of the procedures to my Dad when conducting the hearing tests and adjustments. We couldn't have found a better mobile hearing clinic and highly recommend Hear at Home!
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09/12/2022
VERA Eccles
Jennifer has been helping my Mom with her new hearing aids and she is amazing. Jennifer handles all the questions and queries with humor and patience.She has made this an almost enjoyable experience for my Mom. I would recommend this company to anyone needing a hearing test and new hearing aids. Thank you Jennifer, we couldn't have had a better experience. Vera Eccles
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27/10/2019
Cath
I just wanted to say that we (my sister Deb and I ) really enjoyed your and Karen's presentation and the information was very helpful. We are trying to support our Dad, who is 90 and looking after our Mom, who is 89 and struggling with dementia. We will follow through with the suggestions and share them with our Dad.
Hopefully, we'll see you both in person one day soon!
Take care and thanks,
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20/02/2023
Jennifer L
I don’t usually write reviews for companies, but I just had to share my experience this time. Jennifer was attentive, efficient and professional. My grandmother lost her hearing aid at her nursing home. Jennifer understood the urgency and got it replaced as soon as possible, by rushing to the home as soon as she got the hearing aid mailed to her. Every step of the way, she took the time to communicate with my family as well as the nursing home staff. She would send me pictures and call me to keep me updated. She also made sure that we were completely satisfied with the product. Jennifer went above and beyond by helping my family manage a very stressful situation. I would recommend her to anyone looking for a hearing aid for themselves or a loved one.
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27/10/2021
Anon
Thank you very much for yesterday’s presentation.
Karen’s was exhaustive, clear, lively and very interesting. She made me walk again through all the steps and stages of adaptation.
I hope it will bear fruits and help others.
Congratulations to you and to her. Please convey my sincere thanks to Emma for her help to log in.
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20/02/2023
Lisa Hunt
Jennifer is fantastic, and it's so convenient to have her come to my mom's assisted living place, for testing etc.
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09/02/2023
Brian Gibbard
In recent years I realized that I had sustained a hearing loss. A profoundly hearing impaired friend suggested I contact Jennifer Abbott at Hear at Home. Jennifer was a delight to deal with. She came to my home , tested me, and gave me a number of options. At no time did I feel she was trying to "sell" me something; rather she was giving me information and leaving decisions up to me. She was patient and and able to answer all my questions. I did purchase hearing aids from Hear at Home and they have worked as she described. Her follow up care was excellent and she was prompt and very careful to follow covid protocols. In sum my experience with Jennifer and Hear at Home exceeded my expectations and I would refer friends to her without hesitation.
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27/01/2022

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778-340-1101

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Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca

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Position: Customer Care Representative

Are you passionate about helping people improve their quality of life? Do you possess excellent communication skills and have a knack for providing exceptional customer service? If so, we have an exciting opportunity for you!

We are a leading hearing clinic, dedicated to enhancing the lives of individuals with hearing loss. We are currently seeking a dynamic and empathetic Customer Care Representative to join our team on a part-time basis.

Responsibilities:

  • Greet and welcome clients in a friendly and professional manner
  • Schedule appointments and manage the clinic's calendar efficiently
  • Answer incoming phone calls and respond to inquiries promptly
  • Provide accurate information about our hearing services and products
  • Assist clients in completing necessary forms and paperwork
  • Maintain patient records and ensure confidentiality
  • Collaborate with Hearing Aid Practitioners and support staff to ensure a seamless client experience
  • Handle customer complaints or concerns with patience and empathy, striving for effective resolutions
  • Follow up with clients to ensure their satisfaction and address any additional needs

Requirements:

  • Excellent interpersonal and communication skills
  • Empathetic and patient-oriented approach when dealing with customers
  • Strong organizational skills with attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficient computer skills, including MS Office and appointment scheduling software
  • Prior experience in customer service or healthcare industry preferred but not required
  • Familiarity with audiology or hearing-related terminology is a plus

Benefits:

  • Competitive hourly rate
  • Flexible part-time schedule
  • Opportunity to work in a supportive and compassionate team environment
  • Ongoing training and professional development
  • Making a meaningful difference in the lives of individuals with hearing loss

How to Apply: If you are passionate about making a positive impact and possess the required skills, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience to jennifer@hearathome.ca

We appreciate all applications, but only candidates selected for an interview will be contacted.

Join our team and become an integral part of our mission to provide exceptional hearing care to our valued patients. Apply today!

Job Title: Mobile Hearing Practitioner

We are seeking a highly motivated Mobile Hearing Practitioner to join our team. In this role, you will provide high-quality hearing services to our clients, travelling to various locations throughout the community.

Responsibilities:

  • Conduct comprehensive hearing assessments and provide recommendations for appropriate treatment options.
  • Fit and program hearing aids and other assistive devices.
  • Provide follow-up care and adjustments as needed.
  • Educate clients and their families on hearing loss, communication strategies and assistive technology.
  • Maintain accurate and up-to-date records of client care and communication with physicians and other healthcare professionals as necessary.
  • Adhere to all applicable laws, regulations and professional standards.

Requirements:

  • Licensed Hearing Aid Practitioner in good standing.
  • Strong knowledge of hearing disorders, hearing aids and other assistive devices.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and travel to various locations throughout the community.

To apply for the position of Mobile Hearing Practitioner, please submit your resume and a cover letter highlighting your qualifications and experience in mobile hearing practice.

Join our team at Hear at Home Mobile Hearing Clinic LTD and contribute to improving the lives of individuals in need of hearing care. Together, we can make a difference.