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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Heather Prochuk
I resisted doing something about my hearing loss for many years -partly denial on my part, but also because I felt the professional I consulted many years ago seemed more interested in selling hearing aids rather than addressing my needs. My experience with Jennifer couldn't have been better. She obviously cares about her clients -using gentle humour to put me at ease. She was patient, thorough and explained everything without overwhelming me with information. I felt totally confident that my needs and well-being was her primary focus. A whole new hearing world has opened up for me now-I never realized how much I was missing before getting my hearing aides. She continues to follow up - which reinforces for me that she sincerely cares and wants only the best for her clients. Thank you, Jennifer.
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Ross Forman
Jennifer was great! She helped me with hearing protection. Super professional and such a nice person to deal with. I'm sure I will be back in touch in the future! Love the new office!
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Heather Zerr
Jennifer & Hear At Home is a top rate business with outstanding service. I would highly recommend them to anyone looking for a very professional and reliable mobile hearing service. This business offers honest, prompt services, bills fairly and provides patient, kind in-person services employing best practises when delivering services to more vulnerable clients including elderly persons living in care with a range of physical and/or social/emotional and/or cognitive challenges. Jennifer maintains very positive relations with care home staff so she is always welcome to service the clients - even during Covid!
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Toni Massey
From start to finish Hear at Home Mobile Hearing Clinic provided exceptional and timely service. Jennifer Abbott suggested hearing aids that were appropriate for my 101 year old mother. The attention to detail was outstanding as Jennifer included a clip and cord that attached the two hearing aids together which helps to prevent the aids from being lost if they fall out or the user takes them out. This is crucial in a care home. Proper instructions for inserting and removing were given and we wrote up instructions for the staff with photos. The Hear at Home support person, Emma was very pleasant and helpful. I would highly recommend this service for anyone with mobility issues.
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Lynn B
The presenter was excellent, she provided us with very pertinent information that I can use going forward.
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Harry Haley
I live in Richmond and over the 4 years of using hearing aids I extremely happy with the prompt service that I have received from Hear at Home. I email Hear at Home when I have a question or need help adjusting my hearing aids and I receive replies back the same day answering my questions. Further, I am able to make appointments at convenient locations and times to assist me. In addition, Hear at Home taught me how to use the many features on the hearing aids so I can better utilize them so I can enjoy my activities much more. I will buy my next set of hearing aids from Hear at Home.
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C Geiss
The presenter was great, the information provided was excellent and I feel I got a lot out of attending.
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Cherri
Jennifer, was a real life saver when mom lost one of her hearing aids while at the hospital. Jennifer came to mom's bedside, took measurements of mom's ears and ordered a new set of hearing aids. Mom is very happy with both Jennifer and her new hearing aids! After mom returned home, Jennifer visited us at home and checked on mom. Recently, Jennifer visited us again and checked on mom's hearing aids and gave mom another hearing test. While examining mom's ears, Jennifer discovered wax build up, and made the suggestion to see our doctor for an ear flush. We would not of known about the wax, if Jennifer had not examined mom's ears. Jennifer has taken the stress out of both the management of mom's hearing and the maintenance of her hearing aids. We can not thank you enough Jennifer!
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Deborah Foot
Our first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once that declines it can't be recovered. I was fitted with the most up to date technology with recharging batteries and blue tooth capability. Follow up was excellent. I have on numerous occasions recommended Jennifer to friends and would highly recommend her to others who are experiencing hearing loss.
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Trudy Kerr
Jenifer and her staff are amazing. Very kind and considerate when dealing with their clients. Would highly recommend them to anyone who needs hearing aids, especially if your loved one is in a care home and you are not able to be there. They always provide their timeframe and are reliable with it. Thank you to all of you at Hear at Home - you have made our lives easier.
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