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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
L Ng
My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional.
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P L
I went online looking for a hearing aid service that could go to my 95 year old mother’s extended care home. I came across Hear at Home, and they were fantastic! They made the whole process very easy, provided an excellent assessment and plan Including follow up, and recommended the perfect hearing aid solution for my mother’s needs. The pricing was very competitive given the special circumstances. What I appreciated most, was that they made my mother feel very comfortable throughout the process. Highly recommended! Paul Livingston
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Christopher Williams
Jennifer and Hear at Home are exceptional and I would highly recommend her to anyone contemplating hearing aids.
Jennifer is patient, knowledgeable and professional. She takes the time to understand individual needs and to tailor the product to your specific situation. The home visit was a great way to get a hearing test and to have the time to ask questions and make an informed decision. Her follow up was fantastic and she clearly knows her products and the needs of her clientele. She goes the extra mile and more!
In short, beyond just being happy with my purchase, Jennifer and Hear at Home were one of my best consumer experiences in years. I would not hesitate to recommend Jennifer and her company to anyone who feels they, or someone they know, needs hearing assistance. Thanks, Jennifer!
-Christopher Williams
Jennifer is patient, knowledgeable and professional. She takes the time to understand individual needs and to tailor the product to your specific situation. The home visit was a great way to get a hearing test and to have the time to ask questions and make an informed decision. Her follow up was fantastic and she clearly knows her products and the needs of her clientele. She goes the extra mile and more!
In short, beyond just being happy with my purchase, Jennifer and Hear at Home were one of my best consumer experiences in years. I would not hesitate to recommend Jennifer and her company to anyone who feels they, or someone they know, needs hearing assistance. Thanks, Jennifer!
-Christopher Williams
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DaveandBon Scott
Hear at Home is a very professional, very calming, very helpful service that comes to you where you live and when you want. I had no idea how important to your brain your hearing is. Jen explained everything to me about the connection between hearing well and being well: mentally - better memory, better social connections, better attitude to living overall. And then , when it came time to try out the hearing aids, she was exceptional - it was like she knows what you're thinking and answers your concerns even before you ask!! Very calm, very gentle - her manner made me relax and feel reassured. All in all, more health services should operate like Hear at Home -Thank you so much Jen. to keep your services available during this difficult Covid19 Pandemic
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Janice Porter
Jennifer is a true professional and a stand out in her field. I would not hesitate to recommend her to anyone in need of hearing services. She is most caring, and considerate, and will go out of her way to accommodate her clients. Jennifer has done a lot to build her reputation in her community - in particular she has successfully organized and executed a Seniors Flash Mob event (more than once) - coordinating many seniors and local businesses to put on an amazing event each time. Kudos!
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D H
Jennifer came to our home to test my mother's hearing, gave us a report and helped us assess our options. There was no sales pressure and we later bought a set of hearing aids from Hear at Home. The follow-up service was excellent, including 3 review visits to my mother's care home. It has made a big difference to our ability to communicate with my mom. Highly recommend Hear at Home.
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Marianne Ketchen
A few years back I met up with Jennifer and she recommended and fitted me with a crossover hearing aid system. It was amazing and emotional to find and hear my voice again after a 40 year hearing loss. Jennifer continues to support me and my hearing and hearing aid needs with such professional and unique finesse, even though I now live on the island. Hear at Home is a leader in their industry and Jennifer is an amazing person to work with.
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Lynne Moran
Jennifer from Hear at Home presented to a group of the North Shore Eldercollege at our Speaker Series last fall and she was great.
This was not a sales pitch but a knowledgable, insiteful presentation on hearing Loss.
She also shared her journey as an entrepreneur,which was very interesting to us all.She is a wonderful guest speaker.
This was not a sales pitch but a knowledgable, insiteful presentation on hearing Loss.
She also shared her journey as an entrepreneur,which was very interesting to us all.She is a wonderful guest speaker.
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Cath
I just wanted to say that we (my sister Deb and I ) really enjoyed your and Karen's presentation and the information was very helpful. We are trying to support our Dad, who is 90 and looking after our Mom, who is 89 and struggling with dementia. We will follow through with the suggestions and share them with our Dad.
Hopefully, we'll see you both in person one day soon!
Take care and thanks,
Hopefully, we'll see you both in person one day soon!
Take care and thanks,
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Tina Nguyen
She was kind and professional. She was not able to help me because I had no ear wax but she gave us some advice that might help in my problem. She also did not charge us for the consultation and I appreciate that.
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