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Providing Mobile Hearing Care To The Residents of Greater Vancouver

778-340-1101

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Tips for Working Remotely With Hearing Loss

Tips for Working Remotely With Hearing Loss

Dec 21, 2021 | Client Resources, Hearing Health, Hearing Loss

The prevalence of remote work has increased tremendously over the past couple of years which involves many people having to make adjustments to accommodate this change. Attending virtual meetings on a regular basis is often required for people that work remotely...

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The Hear at Home Promise

Our Pinky Promise to You

  • Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
  • Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
  • Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
  • Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.

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Lynne Moran
positive review 
Jennifer from Hear at Home presented to a group of the North Shore Eldercollege at our Speaker Series last fall and she was great.
This was not a sales pitch but a knowledgable, insiteful presentation on hearing Loss.
She also shared her journey as an entrepreneur,which was very interesting to us all.She is a wonderful guest speaker.
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13/03/2017
Cindijohnston
Jennifer has been a huge part of our family for years. Her knowledge and compassion have been instrumental in managing a challenging situation with my father - and she has devoted time to the education of the staff at his care home. A personal connection is so important when dealing with aging parents, and I truly value having a relationship with Jennifer and Hear at Home.
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27/10/2017
karen Bertini
Jennifer was amazing! The personalized in home service was above and beyond. Her caring nature and professionalism is unmatched. She was extremely helpful to my husband who was suffering with tinnitus and hearing loss. I have recommended her to friends and will continue to do so in the future. Sincerely, Karen Bertini
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27/10/2020
Harry Haley
positive review 
I live in Richmond and over the 4 years of using hearing aids I extremely happy with the prompt service that I have received from Hear at Home. I email Hear at Home when I have a question or need help adjusting my hearing aids and I receive replies back the same day answering my questions. Further, I am able to make appointments at convenient locations and times to assist me. In addition, Hear at Home taught me how to use the many features on the hearing aids so I can better utilize them so I can enjoy my activities much more. I will buy my next set of hearing aids from Hear at Home.
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04/10/2017
Cathy M
The key piece of information I took from the Dementia webinar was the information provided about the difference between dementia and alzheimer’s disease. I found it informative and would attend again.
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20/02/2023
Amina Valimohamed
When my elderly father faced the challenges of hearing loss and required hearing aids, we reached out to Hear at Home and received excellent service and care from Jennifer. With a thorough understanding of the challenges my father was going through, given his hearing loss, Jennifer both educated and informed us on the topic. She also provided us with the options best suited for my father to help improve his quality of life. Jennifer’s professionalism and patience were contributing factors in making my dad’s transition to using hearing aids, successful. I would highly recommend Hear at Home.
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27/10/2019
Suzanne Allan
Jennifer has gone above and beyond our expectations. She is so caring, professional and respectful. She knew just how to talk to my 88 year old father to help him feel comfortable with his first hearing aids, which wasn't easy. Even if you don't have limited mobility I would recommend her personal touch over a clinic!
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07/11/2017
Francine Morissette
positive review 
What company sends handwritten Thank you notes anymore? Well ... Hear at Home does. Thank you for your excellent service Jennifer . It was a pleasure having you in my home for my first hearing test . It was a nice experience even with all the PPE you had to wear
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21/08/2020
Trudy Kerr
Jenifer and her staff are amazing. Very kind and considerate when dealing with their clients. Would highly recommend them to anyone who needs hearing aids, especially if your loved one is in a care home and you are not able to be there. They always provide their timeframe and are reliable with it. Thank you to all of you at Hear at Home - you have made our lives easier.
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27/07/2022
Jennifer L
I don’t usually write reviews for companies, but I just had to share my experience this time. Jennifer was attentive, efficient and professional. My grandmother lost her hearing aid at her nursing home. Jennifer understood the urgency and got it replaced as soon as possible, by rushing to the home as soon as she got the hearing aid mailed to her. Every step of the way, she took the time to communicate with my family as well as the nursing home staff. She would send me pictures and call me to keep me updated. She also made sure that we were completely satisfied with the product. Jennifer went above and beyond by helping my family manage a very stressful situation. I would recommend her to anyone looking for a hearing aid for themselves or a loved one.
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27/10/2021

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778-340-1101

Disclaimer

Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca

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Position: Customer Care Representative

Are you passionate about helping people improve their quality of life? Do you possess excellent communication skills and have a knack for providing exceptional customer service? If so, we have an exciting opportunity for you!

We are a leading hearing clinic, dedicated to enhancing the lives of individuals with hearing loss. We are currently seeking a dynamic and empathetic Customer Care Representative to join our team on a part-time basis.

Responsibilities:

  • Greet and welcome clients in a friendly and professional manner
  • Schedule appointments and manage the clinic's calendar efficiently
  • Answer incoming phone calls and respond to inquiries promptly
  • Provide accurate information about our hearing services and products
  • Assist clients in completing necessary forms and paperwork
  • Maintain patient records and ensure confidentiality
  • Collaborate with Hearing Aid Practitioners and support staff to ensure a seamless client experience
  • Handle customer complaints or concerns with patience and empathy, striving for effective resolutions
  • Follow up with clients to ensure their satisfaction and address any additional needs

Requirements:

  • Excellent interpersonal and communication skills
  • Empathetic and patient-oriented approach when dealing with customers
  • Strong organizational skills with attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficient computer skills, including MS Office and appointment scheduling software
  • Prior experience in customer service or healthcare industry preferred but not required
  • Familiarity with audiology or hearing-related terminology is a plus

Benefits:

  • Competitive hourly rate
  • Flexible part-time schedule
  • Opportunity to work in a supportive and compassionate team environment
  • Ongoing training and professional development
  • Making a meaningful difference in the lives of individuals with hearing loss

How to Apply: If you are passionate about making a positive impact and possess the required skills, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience to jennifer@hearathome.ca

We appreciate all applications, but only candidates selected for an interview will be contacted.

Join our team and become an integral part of our mission to provide exceptional hearing care to our valued patients. Apply today!

Job Title: Mobile Hearing Practitioner

We are seeking a highly motivated Mobile Hearing Practitioner to join our team. In this role, you will provide high-quality hearing services to our clients, travelling to various locations throughout the community.

Responsibilities:

  • Conduct comprehensive hearing assessments and provide recommendations for appropriate treatment options.
  • Fit and program hearing aids and other assistive devices.
  • Provide follow-up care and adjustments as needed.
  • Educate clients and their families on hearing loss, communication strategies and assistive technology.
  • Maintain accurate and up-to-date records of client care and communication with physicians and other healthcare professionals as necessary.
  • Adhere to all applicable laws, regulations and professional standards.

Requirements:

  • Licensed Hearing Aid Practitioner in good standing.
  • Strong knowledge of hearing disorders, hearing aids and other assistive devices.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and travel to various locations throughout the community.

To apply for the position of Mobile Hearing Practitioner, please submit your resume and a cover letter highlighting your qualifications and experience in mobile hearing practice.

Join our team at Hear at Home Mobile Hearing Clinic LTD and contribute to improving the lives of individuals in need of hearing care. Together, we can make a difference.