Often the high-pitch sounds of speech are harder to hear, like S, F, and TH. Those sounds make words crisp. When they’re missing, voices can feel muffled or unclear, even when the volume seems fine.
That’s common. It can be from wax, noise exposure, aging, or just how each ear has changed over time. A hearing test will show what’s going on and whether it needs treatment or support.
Those voices are naturally higher in pitch. And high frequencies are usually the first to change with hearing loss. So it’s not about people mumbling, it’s that certain sound ranges are harder to catch.
TVs layer music, background noise, and voices together. If you’re turning it up to understand, not just to hear, it’s usually a sign of changes in clarity rather than volume.
Your brain needs clear sound to separate speech from noise. When hearing changes, your brain has to work harder. That’s why restaurants or family gatherings can feel tiring or frustrating.
Hearing changes are common as we age, but that doesn’t mean it should be ignored. Support can make a big difference in confidence, safety, communication, and staying socially connected.
Age-related or noise-related hearing loss is usually permanent. Ear wax or fluid, on the other hand, can cause temporary hearing changes. A proper test shows the difference right away.
Possibly. Wax can block sound and make things feel dull or echoey. A quick look in the ear tells us immediately.
You don’t need a referral. You can come straight to the clinic for a full hearing test. After that, if a referral is needed, we’ll guide you and send your results directly to your doctor, whether your hearing is normal or if there’s hearing loss that needs follow-up
We take a look in your ears first, then you listen to different tones and speech through headphones. It’s comfortable, straightforward, and gives clear results.
Around 45 to 60 minutes.
No referral needed.
No, it’s painless.
Only if your results show that they’ll genuinely help. You’re always in control of the decision.
Most are very discreet. Small, light, and designed to blend in naturally.
No. Modern hearing aids are built for clarity and comfort, not blasting sound.
Usually 3 to 6 years, depending on care and daily use.
Yes, there’s a trial period so you can see how they feel in real life.
The cost depends on the level of technology in the hearing aid and the amount of support included. Higher technology helps more in busy environments like restaurants or group conversations. And the service plan you choose also plays a big role because it covers your follow-up care, adjustments, cleanings, and support over time.
Prices vary depending on the technology level and the service plan you choose. On average, one hearing aid with a service plan is usually between $2,000 and $3,500
Some plans offer partial coverage.
Yes, hearing aids are considered a medical expense. You can claim them on your taxes, and we can provide the receipts you need. They’re also eligible under most healthcare spending accounts and some extended benefits plans.
Yes. Monthly payment options are available.
Have Hearing Complications? Contact Us Today
I have been dealing with Jennifer and her team for approximately 4 or 5 years… read more now. We got a hearing aid for my mom. My mom has had a few issues with the unit but mostly because she’s a bit klutzy with it and manages to break things. Anyway Jennifer has managed to come up with ways to either fix it under warranty or outright replace something with a spare part they have with no charge. The last time it happened I figured we would be into buying a new unit as I believe the warranty has expired now but she was able to come up with a spare part (replaced the charger because my mom broke the connection). She did this at no cost because she happened to have a spare one in her office. This is well beyond good customer service and I would not expect any business to meet this threshold. I know her and her staff work hard at customer service and appreciate working with them. This is actually the first time I have written a review for anything but felt it was worth to show my appreciation. Especially for this last time since I was out of the country and had to email Jennifer the problem and she was able to take care of it and look after my mom and get the part replaced and didn’t charge me either for the part nor her time. Again I don’t expect any business to do that and would not expect this in the future but that’s what happened. I would fully recommend her for anyone looking for hearing aid services.
Very great customer service, helping me with getting what I need. I will definitely go… read more back again 🙏
Their ear wax removal service was quick and easy. Staff were very helpful and friendly… read more and I thought the price point was good. Would recommend.
I recently had a hearing test and trial period for hearing aids at the Hear… read more at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.
Jennifer looked after my mom’s hearing needs at Lynn Valley Care Centre. She was… read more just amazing. Patient and always available. Right before my mom turned 100 years old Jennifer fitted my mom with top of the line hearing aids. Over the years Jennifer has made many visits to the care home to make sure everything was ok. We could call her anytime. Unfortunately my mom passed away in May of this year. However once again Jennifer came to our rescue. My husband had to be in long term care and Jennifer adapted this hearing aids to my husband. He is very happy. For people who are in long term care or have challenges this service is really very helpful. As far as I know they are the best.
I attended Hear at Home’s office in North Vancouver yesterday and came home very happy!… read more They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful Very professional and friendly and I would highly recommend! The cappuccino was also very enjoyable!
I first met Jennifer 16 years ago, when I got my first set of hearing… read more aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!
My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. … read more The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.
Excellent work done from booking an appointment till getting the wax removed. The staff is… read more very welcoming and kind. Thank you very much for incredible service.
If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
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Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
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We’re excited to announce that Hear at Home Mobile Hearing Clinic has been nominated for “Favourite Hearing Clinic” in North Shore News’ annual Readers Choice Awards 2026. Learn More