Frequently Asked Questions

General Information

Often the high-pitch sounds of speech are harder to hear, like S, F, and TH. Those sounds make words crisp. When they’re missing, voices can feel muffled or unclear, even when the volume seems fine.

That’s common. It can be from wax, noise exposure, aging, or just how each ear has changed over time. A hearing test will show what’s going on and whether it needs treatment or support.

Those voices are naturally higher in pitch. And high frequencies are usually the first to change with hearing loss. So it’s not about people mumbling, it’s that certain sound ranges are harder to catch.

TVs layer music, background noise, and voices together. If you’re turning it up to understand, not just to hear, it’s usually a sign of changes in clarity rather than volume.

Your brain needs clear sound to separate speech from noise. When hearing changes, your brain has to work harder. That’s why restaurants or family gatherings can feel tiring or frustrating.

Hearing changes are common as we age, but that doesn’t mean it should be ignored. Support can make a big difference in confidence, safety, communication, and staying socially connected.

Age-related or noise-related hearing loss is usually permanent. Ear wax or fluid, on the other hand, can cause temporary hearing changes. A proper test shows the difference right away.

Possibly. Wax can block sound and make things feel dull or echoey. A quick look in the ear tells us immediately.

You don’t need a referral. You can come straight to the clinic for a full hearing test. After that, if a referral is needed, we’ll guide you and send your results directly to your doctor, whether your hearing is normal or if there’s hearing loss that needs follow-up

About Your Appointment

We take a look in your ears first, then you listen to different tones and speech through headphones. It’s comfortable, straightforward, and gives clear results.

Around 45 to 60 minutes.

No referral needed.

No, it’s painless.

Only if your results show that they’ll genuinely help. You’re always in control of the decision.

Most are very discreet. Small, light, and designed to blend in naturally.

No. Modern hearing aids are built for clarity and comfort, not blasting sound.

Usually 3 to 6 years, depending on care and daily use.

Yes, there’s a trial period so you can see how they feel in real life.

The cost depends on the level of technology in the hearing aid and the amount of support included. Higher technology helps more in busy environments like restaurants or group conversations. And the service plan you choose also plays a big role because it covers your follow-up care, adjustments, cleanings, and support over time.

Prices vary depending on the technology level and the service plan you choose. On average, one hearing aid with a service plan is usually between $2,000 and $3,500

Some plans offer partial coverage. 

Yes, hearing aids are considered a medical expense. You can claim them on your taxes, and we can provide the receipts you need. They’re also eligible under most healthcare spending accounts and some extended benefits plans.

Yes. Monthly payment options are available.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • I have been dealing with Jennifer and her team for approximately 4 or 5 years… read more

    Ch S Avatar Ch S
    July 10, 2025

    Very great customer service, helping me with getting what I need. I will definitely go… read more

    hossein dalirifar Avatar hossein dalirifar
    February 20, 2025

    Their ear wax removal service was quick and easy. Staff were very helpful and friendly… read more

    Cam R Avatar Cam R
    May 15, 2025
  • I recently had a hearing test and trial period for hearing aids at the Hear… read more

    DUNCAN WYLLIE Avatar DUNCAN WYLLIE
    December 20, 2024

    Jennifer looked after my mom’s hearing needs at Lynn Valley Care Centre. She was… read more

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    Shamim Jivani Avatar Shamim Jivani
    November 4, 2025

    I attended Hear at Home’s office in North Vancouver yesterday and came home very happy!… read more

    Maureen Hutton Avatar Maureen Hutton
    September 20, 2024
  • I first met Jennifer 16 years ago, when I got my first set of hearing… read more

    Rebeca Avatar Rebeca
    August 20, 2024

    My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. … read more

    JC Avatar JC
    May 6, 2025

    Excellent work done from booking an appointment till getting the wax removed. The staff is… read more

    Karanpreet Singh Avatar Karanpreet Singh
    April 20, 2025

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If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

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