About Us

We Bring the Hearing Clinic To You!

At Hear at Home, we help you hear so you have a better quality of life. We aim to ensure that your hearing is not compromised because you have mobility issues. We provide quality hearing assessment in the comfort of your home. Our clients struggle with hearing loss resulting in self-isolation, inability to have an active social life, and stress. They feel left out of conversations, and some cannot get to a hearing clinic because of mobility constraints. We are here to help. Our professional team has the expertise to meet all your hearing needs in the safety and comfort of your own home. Helping you hear while staying safe is our priority. Some of the results experienced by our clients include improved lifestyle, safety, and relationships.

Jennifer, Hearing Aid Practitioner & Founder

Jennifer Abbott brings over 25 years of experience in business. She has worked in multiple industries, including insurance brokerage, aviation, and health. Her career journey enabled her to acquire impeccable skills to help people find solutions in any situation. Jennifer is well travelled. She has lived and worked in Dubai for award-winning Emirates Airline. Jennifer has enjoyed working in a multicultural environment. Her offshore work empowered her to learn about various cultures from over 100 different nationalities. Upon her return home, Jennifer pursued her studies as a Hearing Aid Practitioner. While working in a hearing clinic, she became aware of some people’s challenges getting to their appointment. She realized that those people were not getting the proper hearing aid help they needed, which compromised their hearing. 

People’s struggles inspired her to establish the first unique 100% mobile hearing clinic in the lower mainland. As the founder of Hear at Home Mobile Hearing Clinic, Jennifer’s mission is to improve her client’s quality of life at any age. She has in-depth experience with hearing testing fitting, recommending hearing aids and working with older populations suffering from cognitive decline and Dementia. Some of Jennifer’s achievements include:

  • Finalist, Best Concept Award, Small Business BC 2011
  • Winner, Best of the North Shore, Readers Choice Awards for the years 2012, 2013, 2018 and 2019.

Jennifer graduated with Distinction from Grant MacEwan University in Edmonton, Alberta, in 2008. She is an active registrant in good standing with the College of Speech and Hearing Professionals of BC. She is also a Certified Dementia Practitioner enlisted with the International Council of Certified Dementia Practitioner since 2013.

Claudia, Customer Care Coordinator

My name is Claudia Harrington, and I am one of the Customer Care Coordinators for Hear at Home.

My focus includes:

  • Ensuring that all customer’s inquiries are addressed.
  • Setting up and managing appointments.
  • Providing support for any required product troubleshooting.

I strive to provide reliable customer service to maintain lasting client relationships. My core values include being respectful and maintaining integrity in all of my professional and personal interactions.

In addition to working at Hear at Home, I also operate my own home-based piano business on the Northshore. I have both my ALCM and LLCM TD certification and have been teaching for more than 20 years.

My husband and I have two lovely daughters and an amazing son. We enjoy spending quality time as a family and pursuing all the recreation and beauty that the North Shore has to offer.
My personal interests include writing music and staying fit at the gym.

Emma, Customer Care Coordinator

Emma has been a part-time customer care coordinator since 2019. She started volunteering at Hear at Home when she was 13 by cleaning hearing aids at care homes.

Emma enjoys helping clients and answering questions when people call the office. She is extremely friendly & organized and likes assisting people in solving problems.

She has been accepted into SFU and will be majoring in Education and hopes to inspire youth to have a positive educational experience. She has spent most of her young life dancing competitively, but due to COVID and our clients’ safety, she stopped last year.

Emma tries to be vegan as much as possible and loves her two cats Juice and Jax. 

Sharon, Customer Care Coordinator

Sharon Hear at Home Customer Care SpecialistSharon joined the Hear At Home team early in 2022 in the role of Customer Care Representative. She brings many years of experience working with seniors and their families across the Lower Mainland. She is delighted to be helping everyone in the community with their hearing needs.

She has been a North Shore resident for over 20 years and spends her winter and summer weekends skiing and hiking in the local mountains with her husband and two children. As someone passionate about the outdoors, she wants to ensure that everyone can enjoy the beautiful sounds of nature that surround us every day.

Sharon has professional designations and a broad corporate background in marketing and customer service gained in Vancouver and her native home of London, England. She is also a fully certified Shiatsu Therapist assisting seniors with their pain management through her own Shiatsu business.

Sharon strives to provide a personalized service to our customers and build meaningful relationships through kindness and respect, understanding that every person has their own needs. She also believes that she should learn something new every day!

For Immediate Assistance Call 778-340-1101

What our clients say...

Average Rating: 5.0 stars (based on 131 ratings)

Thank you for your quick attention and service. The unit I borrowed from Karen worked very well for my dad. It will be wonderful having him hear us again

Jun 25, 2017