Last Updated: August 7, 2026
Hear at Home Mobile Hearing Clinic Ltd. (“Hear at Home,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, book an appointment, or otherwise interact with Hear at Home.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Telephone number
- Address
- Appointment preferences
- Information you provide regarding the reason for your appointment or hearing care needs
- Information you provide when contacting us by phone, email, website form, or other means
When you become a client of Hear at Home, additional personal and health information may be collected as necessary to provide hearing healthcare services. The collection, use, retention, and protection of client records is handled in accordance with applicable privacy and professional requirements.
Website and Technical Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser and device information
- Pages visited
- Date and time of visits
- How you arrived at our website
- Interactions with our website
We may use analytics and advertising services, including services provided by Google, to understand how visitors use our website, measure the effectiveness of our advertising, and improve our website and services.
Google Analytics and Advertising
Hear at Home may use Google services such as Google Analytics and Google Ads.
Google and other third-party vendors may use cookies or similar technologies to collect information about visits to our website and may use this information to measure advertising performance or show relevant advertising.
You can manage how Google uses information for advertising through your Google Ads Settings. You can also control or disable cookies through your web browser settings.
How We Use Personal Information
We may use personal information to:
- Respond to questions and inquiries
- Schedule and manage appointments
- Provide hearing healthcare services
- Communicate with clients and prospective clients
- Provide customer service and follow-up care
- Operate and improve our website
- Understand how visitors interact with our website
- Measure and improve advertising and marketing campaigns
- Meet legal, regulatory, professional, and administrative requirements
- Protect the security and integrity of our website and business
We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances and as permitted or required by applicable law.
Sharing of Personal Information
We don’t sell or rent personal information.
Personal information may be shared with service providers who assist us with services such as website hosting, analytics, advertising, communications, software, or other business operations. These providers are only given the information necessary to perform their services.
We may also disclose information where required or permitted by law, regulatory requirements, or professional obligations.
Cookies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and measure advertising effectiveness.
Most internet browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect how some features of the website function.
Protecting Your Information
Hear at Home takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.
No method of transmitting information over the Internet is completely secure, so we encourage visitors not to submit highly sensitive medical or personal information through general website contact forms.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate personal information be corrected, subject to applicable legal and professional requirements.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, professional, and business requirements.
Third-Party Websites
Our website may contain links to websites operated by third parties. Hear at Home isn’t responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or services. The date at the top of this page will indicate when the policy was most recently updated.
Contact Us
Hear at Home Mobile Hearing Clinic Ltd. has designated a Privacy Officer who oversees our privacy practices and responds to questions or concerns regarding personal information.
Privacy Officer: Jennifer Abbott
Hear at Home Mobile Hearing Clinic Ltd.
3721 Delbrook Avenue, #112
North Vancouver, BC V7N 3Z4
Phone: 778-340-1101
Email: customercare@
If you have questions about this Privacy Policy, how your personal information is handled, or would like to request access to or correction of your personal information, please contact our Privacy Officer using the information above.
