
Hearing aids usually provide the best solution to help individuals with a hearing loss continue to go on with their daily life, but are there situations and circumstances when hearing aids aren’t enough?
Hear at Home recognizes that you might need something more than your hearing aids to enjoy a better hearing experience and richer quality of life.
In addition to fitting you with hearing aids and providing ongoing support, we provide assistive hearing technology to boost your ability to communicate in public and private settings by filling in the gaps for hearing aid users.
Assistive hearing technology can be broken down into two different types of devices: assistive listening devices (ALD) and assistive listening systems (ALS).
Assistive listening systems (ALS) help individuals with hearing challenges to hear better in places like theatres and lecture halls.
Specifically designed for people with a hearing loss, amplified devices allow you to turn up the volume in order to hear speech clearly whether you’re wearing your hearing aids or not, and they often come with amplified ringtones so you’ll never miss a call.
Captioned phones provide real-time captioning, like the closed captions you see on TV, and are particularly helpful for people with a severe to profound hearing loss.
By law, telephone manufacturers, including iPhone and Android smartphones, must make phones compatible with hearing aids. Hearing aid compatible phones usually use either acoustic coupling, which amplifies sounds from the phone as well as any noise around you, or telecoil coupling, which requires a special feature that only picks up the phone conversation while blocking out background noise.
Some smartphone apps can serve as their own unique ALDs, like caption apps that provide text translation for speech.
Turning up the volume on your television isn’t always the best option for those around you and it can distort the sound, making it even more difficult to understand. Some television amplifiers work even without hearing aids, such as TV Ears® or a wireless headset with a personal volume control that plugs directly into your TV’s earphone socket.
Alerting devices typically rely on amplified sounds, visual cues and even vibrations to alert you to sounds in your environment. Some examples are vibrating alarm clocks and doorbell alerts that flash the lights to let you know someone is at your door as well as vibrating and flashing smoke and carbon monoxide detectors.
Hearing Loops (aka induction loops or audio frequency induction loop systems). They include a system of copper wire placed within a room, theatre or counter connected via a special loop “driver” to a public address or sound system. Sound is wirelessly transmitted via small changes in the magnetic field and is directed into the telecoil of hearing aids, cochlear implants or telecoil receivers worn on the body.
FM or DM Systems (radio frequency assistive listening systems). This type of ALS transmits wireless, low-power FM frequency radio transmissions from a sound system to FM receivers. Using the system requires a receiver and either headphones or a neckloop, but those with telecoil-equipped hearing aids or neckloops do not need headphones.
Infrared Systems (IR). Speech or sound transmission from a public address system uses invisible infrared light waves to send signals from a transmitter to an IR receiver. This technology requires line-of-sight and is interrupted in direct sunlight.
Assistive listening systems (ALSs) are used in public settings such as a theatre, airport, church or lecture hall.
There are three approved types of Assistive Listening Systems:
Have Hearing Complications? Contact Us Today
I recently noticed a decline in my hearing ability and sought out a professional to… read more examine my ear. I came across this clinic online and decided to reach out. The person I spoke with over the phone was incredibly kind, courteous, and understanding of my difficulty in hearing. I promptly scheduled an appointment and received exceptional care and treatment for my blocked ear. The service provided was truly outstanding, and I would not hesitate to return if I encounter a similar issue in the future. Completely satisfied with the care and service they provided. My hearing was fully restored. Thank you, Hear at Home Mobile Hearing Clinic.
I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly… read more professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!
Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more blockage was cleared, and I can hear again. Highly recommend Hear at Home. Thank you!
I first met Jennifer 16 years ago, when I got my first set of hearing… read more aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!
Very great customer service, helping me with getting what I need. I will definitely go… read more back again 🙏
The team at Hear at Home are excellent! If you prefer friendly and thorough service,… read more use Hear at Home – they’re a smaller, local business that delivers fantastic service which makes for a much more enjoyable customer experience. Highly recommended!
Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to… read more ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing Jennifer Abbott Registered Hearing Instrument Practitioner and owner of this beautiful centre. Jennifer and her staff made me feel as an integral part of her team fostering a supportive and inclusive atmosphere with her selection of experts. The on-site practitioner is a high level professional, and the administration staff ooze well rounded customer service! I give thanks to everyone for sharing with me their invaluable knowledge and skills, as well as the supportive environment and expert guidance which they give to everyone whom they come in contact with. Plenty of doggie treats for those walking by with their furry friends, lots of coffee tea and goodies for anyone who stops in. I highly recommend a visit to see what services they have to support your hearing health, and I also recommend the lovely walk by the brook just behind the plaza. Hope you will find the oasis I found during my time there. Enjoy!
Excellent work done from booking an appointment till getting the wax removed. The staff is… read more very welcoming and kind. Thank you very much for incredible service.
Jen and the crew at Hear At Home are simply the best! They are… read more extremely knowledgeable about how to deal with hearing loss and they provide professional, friendly and compassionate service. I received my first hearing aids from Hear at Home in 2023 and have been back to the clinic for annual hearing assessments and occasional adjustments to the hearing aids. Each time I have dealt with Jen or the clinic staff I have been impressed by their competence and empathy. Everyone has been great – I could not recommend Hear At Home more highly.
If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Have Questions? We can help
Just submit the form below and one of our client care associates will contact you to schedule a hearing care appointment.
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
© 2025 Hear at Home Mobile Hearing Clinic
We’re excited to announce that Hear at Home Mobile Hearing Clinic has been nominated for “Favourite Hearing Clinic” in North Shore News’ annual Readers Choice Awards 2026. Learn More