Client Stories

Hear at Home provided my mum with her third pair of hearing aids. The first two attempts were more than disappointing and the result was that they weren’t worn. So let’s just say “third time lucky “🍀! Hear at Home provided excellent service before, during and after which is so refreshing! Jennifer is very knowledgeable (sharing helpful info above and beyond hearing aid technicalities) and professional and gives clear, concise instructions and feedback. A service like this is more than appreciated for those whom are not mobile and for the family caregiver. All communications, whether from Jennifer or customer service representatives is timely and courteous. I have already recommended Hear at Home and will be more than happy to spread the good news. So pleased that my mum spotted the brochure in the elevator of her residence! Thank you to the whole team !

The Hear at Home team takes such good care of my family. My son has trouble with his ear canal and they provide such relief with the ear-igator…taking him last minute when things get so painful! Everyone is so delightful, friendly and knowledgeable. Can’t recommend them enough.

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

Hear at Home consistently exceeds my expectations. Honest, friendly staff providing energetic service at the highest level. Jennifer, Emma & Maia & Holy … Many thanks, you’re an awesome team.

Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad with respect, patience and understanding. It is fantastic to have a mobile service like this – particularly for seniors. So appreciative and grateful for their expertise!

Excellent work done from booking an appointment till getting the wax removed. The staff is very welcoming and kind. Thank you very much for incredible service.

It was so reassuring to have my hearing tested by the wonderful team at Hear at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!

Jennifer came to our place with her beautiful assistant Holy to help my mother who needed the service in the home. I had a couple of conversations with Jennifer regarding their services. My experience was that Jennifer prioritizes client needs and satisfaction above the bottom line. An overall good experience of a much needed service in the community for those who cannot visit a doctor’s office.

My wife and I recently received hearing aids from Hear at Home and are very happy with them. Holly completed a comprehensive hearing test. My wife was unsure about getting hearing aids. Now she is so happy with them that she doesn’t feel them in or sitting on her ear. Holly made us very comfortable. Knowing that she is there to support us if we have any problems is reassuring. Also the price was fair. All the staff at the clinic are friendly.

Super friendly and helpful!

I had a great experience here for an ear wax check. The doctor was extremely honest and professional. After examining my ears, she showed me clear pictures and explained that I actually didn’t need any ear wax removal. I really appreciated that she didn’t try to upsell anything or charge me for something unnecessary. She also gave me helpful tips on how to keep my ear drums healthy.

Was having some hearing loss in my right ear found Hear at Home Mobile Hearing Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.

Very satisfying. This crew definitely knows what they are doing.

Great experience

Great place. Very professional. My ears were very badly plugged and they spent the extra time needed to make my ears totally clean. Equipment is excellent and staff were friendly and well trained.

Thorough, knowledgeable, personable and willing to take the time to adjust it till it’s right. It’s a pleasure being a customer of Hear at Home..

Hear at Home has outstanding service with knowledgeable friendly staff that makes shopping for hearing aids an easy experience.

I first met Jennifer 16 years ago, when I got my first set of hearing aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!

We are looking forward to having Jennifer return to do the hearing test on our elderly Mother. The assessment wasn’t rushed and advice to prepare the condition of Mom’s ears prior to doing a hearing test is much appreciated. We are confident that any further advice going forward will be in the best interest of Mom’s needs. Also, having Hear At Home come to Mom’s house and avoiding her having to venture out, which takes a lot of effort on her part, was really great!

Hear at Home is great! Wonderful service. Friendly & helpful staff. They squeezed us in when we had an urgent need. We love Hear at Home!

I truly appreciate the professional, kind, and respectful team at Hear at Home. Although we bought the hearing aids from a different clinic, they patiently and gently checked my mom’s device and gave us very useful and friendly advice. Their care and kindness made a real difference for us. Highly recommended!

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful Very professional and friendly and I would highly recommend! The cappuccino was also very enjoyable!

Quality people and outstanding service. 5 star recommendation. Gary

Fantastic. I’d give these guys 10 stars if I could. Cleared both ears. They have the right tool for the job. No more going to the medical clinic where they use those useless spray bottles. Thanks to Cindi and Holy for restoring my hearing. I’m so relieved. Thank you!

This is the best hearing clinic I have been to. They were very friendly and professional and made me feel safe and welcome. Strongly recommend!!!

Audiologist Jennifer and her admin team have been a dream to work with. Of course the in-home services have been convenient for my grandparents who are both new to hearing aids. But Jennifer has really gone above and beyond with thorough, thoughtful, and professional communication and service. We have deeply appreciated her perspective, suggestions, and referrals to other high quality services/providers for our grandparents. Her experience is evident. Glad to be supporting an independent and locally owned business as well.

I am so glad that i found Hear at Home when i needed hearing assistance. Holy was professional, helpful and knowledgeable, and was able to provide support and guidance throughout the process of assessment to fitting. I was very happy with all the staff at the clinic and recommend them to anyone looking for options and assistance with their hearing needs

Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!

As a senior living professional, I confidently refer Jennifer and her team at Hear at Home. They provide outstanding hearing care for seniors, both in their clinic and through their mobile services. Professional, kind, and truly understanding of older adults’ needs. Highly recommend.

My mom had her hearing tested recently by Jennifer from Hear at Home. Jennifer was very thorough and explained what she was doing each step and why. It has been a big improvement for my mom and her quality of life. Jennifer comes to her care home for follow up visits and addresses any specific issues she may have. She is very personable and works well with seniors. I highly recommend Jennifer and the staff at Hear at Home Mobile Clinic

Awesome service and gentle wax cleaning. Most comfortable I have ever had. Worth every penny.

Jennifer went above and beyond, she could not have been any more helpful. I highly recommend the services Hear At Home offers.

I had an excellent experience at Hear at Home MB Hearing Clinic. I live overseas but was home for the holidays and Cindi was able to slot in an appointment time that worked! Holy took the appointment and thoroughly checked my ears including very detailed photos of the inside of both ears which she reviewed with me. I thought I needed wax removal before my appointment but after checking Holy said that was unnecessary but we discussed in detail the way my issue might be resolved. I was not charged for the wax removal and left the clinic with a new strategy to try. Excellent, non-rushed hearing advice!! 10 out of 10!!

I was introduced to Hear-At-Home nine years ago when Jennifer was assisting my father-in-law with his hearing needs. It was a great service for him. Recently I lost a hearing aid and decided to visit Hear-At-Home to obtain a replacement. It was a very good decision. I am very impressed with how thorough and professional all of the team is. The new hearing aids they recommended are a significant improvement over the previous ones. Holy has been following up to ensure any questions I have are quickly addressed. She was also very helpful with my insurance claim for the lost unit. I would definitely recommend Hear-At-Home to anyone requiring hearing assistance.

Beautiful, clean clinic. Staff are super friendly! Jennifer seems professional and always thinking about different ways to help clients

I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!

I recently had a hearing test and trial period for hearing aids at the Hear at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.

I’ve known Jennifer for 5+ year’s and have referred several of our clients to her over the years. She is a consummate professional and goes above and beyond for her clients. She has an amazing team of kind , caring, knowledgeable professionals. Their mobile service is super convenient for Seniors and their families. The Hear at Home clinic is a warm and welcoming space. I highly recommend their service!

Everyone is friendly, caring, and trying their best. My visits for the past year have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.

These folks are very professional, accomodating and a pleasure to deal with. Jennifer was phenomenal with my 92 year old father who is extremely hard of hearing. Exceptional service and reliability – and they get the job done (even when others struggled).

Got mom’s hearing aids here. The staff have all been wonderful. Explained everything to my mom, were very patient, easy parking. When looking around for hearing aids for mom, I know cost*o prices are lower, but for my mom, who has mobility issues, it’s just way better to have a place closer to home, with parking within meters of the storefront, who can get her in the next day or possibly that same day if needed. Mom is very happy with her hearing aids. One of them got damaged & they got me in very fast & had a new one ready at no charge. Very happy we went with them. Now if I could only convince dad he should get them too..

Jennifer looked after my mom’s hearing needs at Lynn Valley Care Centre. She was just amazing. Patient and always available. Right before my mom turned 100 years old Jennifer fitted my mom with top of the line hearing aids. Over the years Jennifer has made many visits to the care home to make sure everything was ok. We could call her anytime. Unfortunately my mom passed away in May of this year. However once again Jennifer came to our rescue. My husband had to be in long term care and Jennifer adapted this hearing aids to my husband. He is very happy. For people who are in long term care or have challenges this service is really very helpful. As far as I know they are the best.

Great personable service for an annoying full ear that felt infected but just needed a good clean! Holy is wonderful and I felt great after my appointment.

Holly has been great to with. Very professional and friendly, and takes care of you quickly. Highly recommend them.

Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting you at the office

The team at Hear at Home are excellent! If you prefer friendly and thorough service, use Hear at Home – they’re a smaller, local business that delivers fantastic service which makes for a much more enjoyable customer experience. Highly recommended!

Jennifer at Hear at Home was absolutely wonderful. She took the time to answer all our questions and helped our skeptical dad feel completely at ease with choosing the right hearing aids. Her honesty, patience, and knowledge really stood out. She was always available when we needed her, and we never felt rushed in conversation. It genuinely felt like talking with family. We’re so thankful for her support and would recommend Hear at Home to anyone looking for reliable, compassionate care. Thanks Jennifer!

What a wonderful service they provide for the elderly who live in residential care. Hear at Home Mobile Hearing Clinic tested my elderly relative’s hearing in the comfort of his own room. The administrative staff and clinician were not only professional, prompt with their responses, but incredibly warm, kind, and empathetic towards my family member. He loves wearing his hearing aids and their support has led him to be happier and have a much improved quality of life. Thank you!

A perfect solution for my elderly dad who does not like to break his daily routines. It was easy to convince him to stay home for the morning. Jennifer was understanding and we finally got dad to wear hearing aids.

Jennifer was great at understanding our needs and addressing them. She made the entire process very smooth and comfortable for my father.

The service received at Hear at Home Mobile Hearing Clinic, especially Emma, was outstanding! I highly recommend you check them out! Conveniently situated at Delbrook Plaza, North Vancouver.

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Very great customer service, helping me with getting what I need. I will definitely go back again 🙏

We brought our friend to this clinic whose hearing had gotten incredibly bad because of wax buildup. We booked a 30min appointment for ear wax removal. During the appointment however, the technician discovered that his buildup was incredibly severe and she extended the appointment just so she could get as much done as possible – moving her lunch hour back to accommodate us and gave him a full hour. It was incredibly kind of her and she did a great job!

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs …

I went see Holy. Holy was on time, informative, and very professional. Explained my situation and recommended me to go see a ENT Doctor. I would recommend anyone with hearing issues to go to Hear at Home Moblie Clinic.

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!

I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids. The ear piece fitting (power dome) in the left ear was not staying in place. I called Hear at Home to see if they could help me out and Maia, in their shop, got me in right away, and outfitted me with a much more comfortable well fitting ear piece. They provided quick, pleasant and professional service. I would highly recommend Hear at Home to anyone needing hearing aids.

Awesome team for hearing testing, help choosing hearing aids and training how to use them. It is so great that they come to the home of my elderly mother…SO much less stress. Very fair pricing for great service! Highly recommend!

Thankyou to Jennifer and Cindy for all your help and patience in providing excellent service to my husband Dan . He lives in a care facility and having a mobile service made the process of new hearing aids so easy.

My sister lost her hearing aid charger at the beginning of a long trip to Fiji, NZ and Australia. There was not enough time to order or purchase one for her to use but Hear at Home lent her one to use on her trip. The crisis was averted thanks to the kindness of the staff at Hear at Home. Recommend them for all hearing issues.

Hearing at home, was referred to me by a friend who has been coming to see them for quite some time. I have mild hearing loss, but I was having a really hard time hearing in crowds. From the first in-home visit to my current hearing aids, the service has been exceptional. The people I’ve dealt with have been warm, caring and committed to helping me. Even just the unannounced phone calls to see how everything‘s going. It’s been a process, but I finally found a pair of hearing aids that I literally don’t even know I’m wearing and has greatly improved my ability to hear in large crowds. The technology of my product is stunning. The sound quality is so incredibly natural it’s like having a new set of ears. I can’t say enough good things about these folks and I will recommend them to everyone I encounter that needs help with their hearing.

Great service by caring practitioners

Jennifer recently saw my mother in long-term care for the third year in a row. Hear At Home provides a wonderful service, with very caring attention to her patients. We look forward to seeing Jennifer again next year.

Jennifer has been a life saviour. We were lucky to get the appointment for the same day. Jennifer treated us like family and offered us coffee before she began the process of wax removal. She is really sweet and patient, did not give up until the procedure was completed. I would definitely recommend heartohome clinic as its the best. Thankyou Jennifer….😊😊😊 Praveen

I am very pleased with the service that I received from the staff working there. Very professional and attentive to your needs. I definitely recommend this place!

I booked an appointment for my daughter and she was seen at their clinic in Delbrook plaza. There is a family history of hearing loss and as I am currently using hearing aids we wanted to make sure that her hearing was normal. She was seen by Holy Desta who did a full assessment and reassured my daughter that her results were normal. The appointment was provided in a timely manner and plans were made for regular follow up. I would happily recommend this clinic in future.

Over a four week period, Holy Desta patiently facilitated our nearly ninety year old mother in finding her best hearing solution. Holy is a gentle, patient listener who clearly has superb knowledge of all the newest hearing technology and options. Our mother has not allowed her extremely exacting standards to slip with the years and Holy was able to fulfill her VERY high expectations. The reception staff are always warmly welcoming. Even our dog grew excited to visit as they offer a wonderful selection of canine treats too! Hear at Home is a lovely oasis – providing great product competence with a genuine, caring client focus.

Jennifer provided me with my first hearing aids in 2020, visiting me at home to get me started. I’ve just been fitted with my second pair, which are even better! She and her staff have made regular appointments to test my hearing and keep my hearing aids in top condition. A very professional, personalized and friendly service.

Excellent service from Hear at Home. Hearing aids were well fitted and all my questions answered. Highly recommended.

My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.

I have visited many different hearing clinics over the last 15 years for my hearing issues, and Hear at Home was by far the quickest, friendliest, and most effective clinic we have experienced. Jennifer was incredibly friendly and made the experience much more enjoyable with her jovial attitude. We will definitely be returning to Hear at Home in the future, and I recommend anyone else needing a new hearing clinic visit them. Whether a nervous first-timer, a patron dissatisfied with their current clinic, or anyone with hearing issues searching for a professional yet personal clinic, I can assure you Hear at Home is a wonderful choice you will be more than happy with.

Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!

Professional, friendly, and efficient. My ear cleaning was handled with care and expertise. Highly recommend this clinic!

Had a wire pull out of a hearing aid. The brand was phonex from costco. My partner visited the clinic hoping that we may not have to go back to Costco and wailt weeks for the repair. They fixed at the store the same day. A very pleasant experience with the staff and the repair. Martin Pinaud

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

My mom was so well cared for in her own home by Jennifer!!! She saved us time & money by replacing parts instead of ordering new hearing aids. I cannot say enough about this delightfully caring company, and staff that are efficient and kind and honest. Thank you so much 🙏

Great experience – convenient and professional – would highly recommend

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer …

We used Hear at Home Mobile Hearing Clinic for our 99-year-young uncle, and the experience was exceptional. The appointment was professional, very thorough, and extremely satisfactory, all completed in the comfort of his own home. The selection of hearing aids was carefully tailored to meet his specific needs, which made a tremendous difference. We highly recommend this service to anyone looking for convenient, compassionate, and expert hearing care in the comforts of your own home.