Client Stories

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful …

Great service by caring practitioners

I had an excellent experience at Hear at Home MB Hearing Clinic. I live overseas but was home for the holidays and Cindi was able to slot in an appointment time that worked! Holy took the appointment and thoroughly checked my ears including very detailed photos of the inside of both ears which she reviewed with me. I thought I needed wax removal before my appointment but after checking Holy said that was unnecessary but we discussed in detail the way my issue might be resolved. I was not charged for the wax removal and left the clinic with a new strategy to try. Excellent, non-rushed hearing advice!! 10 out of 10!!

Excellent work done from booking an appointment till getting the wax removed. The staff is very welcoming and kind. Thank you very much for incredible service.

My mom was so well cared for in her own home by Jennifer!!! She saved us time & money by replacing parts instead of ordering new hearing aids. I cannot say enough about this delightfully caring company, and staff that are efficient and kind and honest. Thank you so much 🙏

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs. I have a very minor case of tinnitus that I have habituated to but when it comes to ear cleaning I’ve never had a good experience at the GP or walk in clinic. After having my ear wax impacted I found hear at home and booked an appointment. Hear at home uses a curette method which is manual removal and also uses irrigation. This was the most gentle, understanding and positive experience I’ve ever had. I want to say a huge thank you to Holy Desta for being so patient and kind with me. Extremely professional and I would highly recommend her and Hear At Home. Once again, thank you for the professional and kind service, I will be coming back in the new year to have my ears looked at again. Thank you

What a wonderful service they provide for the elderly who live in residential care. Hear at Home Mobile Hearing Clinic tested my elderly relative’s hearing in the comfort of his own room. The administrative staff and clinician were not only professional, prompt with their responses, but incredibly warm, kind, and empathetic towards my family member. He loves wearing his hearing aids and their support has led him to be happier and have a much improved quality of life. Thank you!

I’ve known Jennifer for 5+ year’s and have referred several of our clients to her over the years. She is a consummate professional and goes above and beyond for her clients. She has an amazing team of kind , caring, knowledgeable professionals. Their mobile service is super convenient for Seniors and their families. The Hear at Home clinic is a warm and welcoming space. I highly recommend their service!

Awesome service and gentle wax cleaning. Most comfortable I have ever had. Worth every penny.

I booked an appointment for my daughter and she was seen at their clinic in Delbrook plaza. There is a family history of hearing loss and as I am currently using hearing aids we wanted to make sure that her hearing was normal. She was seen by Holy Desta who did a full assessment and reassured my daughter that her results were normal. The appointment was provided in a timely manner and plans were made for regular follow up. I would happily recommend this clinic in future.

I first met Jennifer 16 years ago, when I got my first set of hearing aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!

The team at Hear at Home are excellent! If you prefer friendly and thorough service, use Hear at Home – they’re a smaller, local business that delivers fantastic service which makes for a much more enjoyable customer experience. Highly recommended!

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs …

I recently noticed a decline in my hearing ability and sought out a professional to examine my ear. I came across this clinic online and decided to reach out. The person I spoke with over the phone was incredibly kind, courteous, and understanding of my difficulty in hearing. I promptly scheduled an appointment and received exceptional care and treatment for my blocked ear. The service provided was truly outstanding, and I would not hesitate to return if I encounter a similar issue in the future. Completely satisfied with the care and service they provided. My hearing was fully restored. Thank you, Hear at Home Mobile Hearing Clinic.

I am so glad that I found Hear At Home! Everyone that I have met there is so kind, respectful, patient and understanding. Overall, my experience with Hear At Home has been amazing and I would not hesitate to recommend their services to others!

Jennifer was great at understanding our needs and addressing them. She made the entire process very smooth and comfortable for my father.

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer graciously invited me to come in so they could take a look at the aids. It turned out there was nothing more serious than an ear-wax buildup. Holy Desta did a thorough evaluation, cleaned the ear pieces, re-taught me me the basics of maintenance, and forwarded web links so I could refresh my memory. I was at the clinic about an hour — and all the staff members were pleasant, suportive, and professional. At the end of my session, they didn’t charge me a penny, and even brought me a delicious cappuccino! My conclusion: these folks operate well beyond reasonable expectations. I have zero reservations about this clinic.

I have visited many different hearing clinics over the last 15 years for my hearing issues, and Hear at Home was by far the quickest, friendliest, and most effective clinic we have experienced. Jennifer was incredibly friendly and made the experience much more enjoyable with her jovial attitude. We will definitely be returning to Hear at Home in the future, and I recommend anyone else needing a new hearing clinic visit them. Whether a nervous first-timer, a patron dissatisfied with their current clinic, or anyone with hearing issues searching for a professional yet personal clinic, I can assure you Hear at Home is a wonderful choice you will be more than happy with.

Great staff great services!

Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable and relaxed. Clean practice with modern technology. Couldn’t recommend this place enough.

Over a four week period, Holy Desta patiently facilitated our nearly ninety year old mother in finding her best hearing solution. Holy is a gentle, patient listener who clearly has superb knowledge of all the newest hearing technology and options. Our mother has not allowed her extremely exacting standards to slip with the years and Holy was able to fulfill her VERY high expectations. The reception staff are always warmly welcoming. Even our dog grew excited to visit as they offer a wonderful selection of canine treats too! Hear at Home is a lovely oasis – providing great product competence with a genuine, caring client focus.

From the moment I stepped in the clinic, I was greeted with a smile and greeting! It was the same welcome I experienced when I called for an appointment. Emma is lovely, she made me feel at ease at once. It was my first ear wax removal treatment, which I thought I should do since I wear hearing aids. Holy (pronounced as Holly), was just as accommodating and explained the treatment procedure. She is knowledgeable and as pleasant. To summarize, it was all worth it!!! See you guys on my next appointment!!

I am very pleased with the service that I received from the staff working there. Very professional and attentive to your needs. I definitely recommend this place!

Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing Jennifer Abbott Registered Hearing Instrument Practitioner and owner of this beautiful centre. Jennifer and her staff made me feel as an integral part of her team fostering a supportive and inclusive atmosphere with her selection of experts. The on-site practitioner is a high level professional, and the administration staff ooze well rounded customer service! I give thanks to everyone for sharing with me their invaluable knowledge and skills, as well as the supportive environment and expert guidance which they give to everyone whom they come in contact with. Plenty of doggie treats for those walking by with their furry friends, lots of coffee tea and goodies for anyone who stops in. I highly recommend a visit to see what services they have to support your hearing health, and I also recommend the lovely walk by the brook just behind the plaza. Hope you will find the oasis I found during my time there. Enjoy!

Recently had my hearing checked and my hearing aids checked. As soon as you walk in the door everyone is so welcoming and friendly, wonderful experience would highly recommend

Jennifer has been a life saviour. We were lucky to get the appointment for the same day. Jennifer treated us like family and offered us coffee before she began the process of wax removal. She is really sweet and patient, did not give up until the procedure was completed. I would definitely recommend heartohome clinic as its the best. Thankyou Jennifer….😊😊😊 Praveen

I had the best experience with Hear at Home. Jennifer is so professional and always thinking from the patient’s perspective. The hearing aids is for my Mom, who is 91 years old. The mobile service is perfectly for us. I appreciated all her suggestions and enjoyed every time she visited us. I can feel that she is full of love in her career. The whole team of Hear at Home is Great too. To summarize, I would like to say that the service is awesome and the fee is definitely affordable and reasonable.

Audiologist Jennifer and her admin team have been a dream to work with. Of course the in-home services have been convenient for my grandparents who are both new to hearing aids. But Jennifer has really gone above and beyond with thorough, thoughtful, and professional communication and service. We have deeply appreciated her perspective, suggestions, and referrals to other high quality services/providers for our grandparents. Her experience is evident. Glad to be supporting an independent and locally owned business as well.

Hear at Home is great! Wonderful service. Friendly & helpful staff. They squeezed us in when we had an urgent need. We love Hear at Home!

Super friendly and helpful!

Jennifer provided me with my first hearing aids in 2020, visiting me at home to get me started. I’ve just been fitted with my second pair, which are even better! She and her staff have made regular appointments to test my hearing and keep my hearing aids in top condition. A very professional, personalized and friendly service.

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs. I have a very minor case of tinnitus that I have habituated to but when it comes to ear cleaning I’ve never had a good experience at the GP or walk in …

Hear at Home consistently exceeds my expectations. Honest, friendly staff providing energetic service at the highest level. Jennifer, Emma & Maia & Holy … Many thanks, you’re an awesome team.

Hearing at home, was referred to me by a friend who has been coming to see them for quite some time. I have mild hearing loss, but I was having a really hard time hearing in crowds. From the first in-home visit to my current hearing aids, the service has been exceptional. The people I’ve dealt with have been warm, caring and committed to helping me. Even just the unannounced phone calls to see how everything‘s going. It’s been a process, but I finally found a pair of hearing aids that I literally don’t even know I’m wearing and has greatly improved my ability to hear in large crowds. The technology of my product is stunning. The sound quality is so incredibly natural it’s like having a new set of ears. I can’t say enough good things about these folks and I will recommend them to everyone I encounter that needs help with their hearing.

Very satisfying. This crew definitely knows what they are doing.

My experience with Hear at Home, from the first phone call to the services received, was very positive. Everyone I encountered in this team was warm, knowledgable and caring. They put me at ease and have confidence in the services they provide. The people shine through in this business.

Thankyou to Jennifer and Cindy for all your help and patience in providing excellent service to my husband Dan . He lives in a care facility and having a mobile service made the process of new hearing aids so easy.

Jennifer looked after my mom’s hearing needs at Lynn Valley Care Centre. She was just amazing. Patient and always available. Right before my mom turned 100 years old Jennifer fitted my mom with top of the line hearing aids. Over the years Jennifer has made many visits to the care home to make sure everything was ok. We could call her anytime. Unfortunately my mom passed away in May of this year. However once again Jennifer came to our rescue. My husband had to be in long term care and Jennifer adapted this hearing aids to my husband. He is very happy. For people who are in long term care or have challenges this service is really very helpful. As far as I know they are the best.

Jen and the crew at Hear At Home are simply the best! They are extremely knowledgeable about how to deal with hearing loss and they provide professional, friendly and compassionate service. I received my first hearing aids from Hear at Home in 2023 and have been back to the clinic for annual hearing assessments and occasional adjustments to the hearing aids. Each time I have dealt with Jen or the clinic staff I have been impressed by their competence and empathy. Everyone has been great – I could not recommend Hear At Home more highly.

Quality people and outstanding service. 5 star recommendation. Gary

Beautiful, clean clinic. Staff are super friendly! Jennifer seems professional and always thinking about different ways to help clients

Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing …

I am so glad that i found Hear at Home when i needed hearing assistance. Holy was professional, helpful and knowledgeable, and was able to provide support and guidance throughout the process of assessment to fitting. I was very happy with all the staff at the clinic and recommend them to anyone looking for options and assistance with their hearing needs

Professional, friendly, and efficient. My ear cleaning was handled with care and expertise. Highly recommend this clinic!

Hear at Home has outstanding service with knowledgeable friendly staff that makes shopping for hearing aids an easy experience.

Great experience – convenient and professional – would highly recommend

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Got mom’s hearing aids here. The staff have all been wonderful. Explained everything to my mom, were very patient, easy parking. When looking around for hearing aids for mom, I know cost*o prices are lower, but for my mom, who has mobility issues, it’s just way better to have a place closer to home, with parking within meters of the storefront, who can get her in the next day or possibly that same day if needed. Mom is very happy with her hearing aids. One of them got damaged & they got me in very fast & had a new one ready at no charge. Very happy we went with them. Now if I could only convince dad he should get them too..

These folks are very professional, accomodating and a pleasure to deal with. Jennifer was phenomenal with my 92 year old father who is extremely hard of hearing. Exceptional service and reliability – and they get the job done (even when others struggled).

My sister lost her hearing aid charger at the beginning of a long trip to Fiji, NZ and Australia. There was not enough time to order or purchase one for her to use but Hear at Home lent her one to use on her trip. The crisis was averted thanks to the kindness of the staff at Hear at Home. Recommend them for all hearing issues.

Extremely professional and personable staff. I would recommend them to anybody requiring hearing testing.

Very friendly service and solved my ear problem within few minutes, the best store ever!!!!!!!!! ❤️

Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!

The service received at Hear at Home Mobile Hearing Clinic, especially Emma, was outstanding! I highly recommend you check them out! Conveniently situated at Delbrook Plaza, North Vancouver.

I had a wonderful experience during my first visit here. From the very first phone call to my in-person appointment, Maia was warm, helpful, and efficient — she immediately made me feel at ease. The same goes for Holy, who made the entire treatment process so quick and easy. I felt completely confident in her knowledge and expertise. They’re both such lovely people and truly excellent at what they do. And a special thank you for the delicious iced cappuccino while I waited — such a thoughtful touch! Highly recommend this place.

Wonderfull service. Careing and kind Thanks so much

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you

We are looking forward to having Jennifer return to do the hearing test on our elderly Mother. The assessment wasn’t rushed and advice to prepare the condition of Mom’s ears prior to doing a hearing test is much appreciated. We are confident that any further advice going forward will be in the best interest of Mom’s needs. Also, having Hear At Home come to Mom’s house and avoiding her having to venture out, which takes a lot of effort on her part, was really great!

Everyone is friendly, caring, and trying their best. My visits for the past year have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.

This is the best hearing clinic I have been to. They were very friendly and professional and made me feel safe and welcome. Strongly recommend!!!

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful Very professional and friendly and I would highly recommend! The cappuccino was also very enjoyable!

Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad with respect, patience and understanding. It is fantastic to have a mobile service like this – particularly for seniors. So appreciative and grateful for their expertise!

Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!

Was having some hearing loss in my right ear found Hear at Home Mobile Hearing Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.

It was so reassuring to have my hearing tested by the wonderful team at Hear at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!

We brought our friend to this clinic whose hearing had gotten incredibly bad because of wax buildup. We booked a 30min appointment for ear wax removal. During the appointment however, the technician discovered that his buildup was incredibly severe and she extended the appointment just so she could get as much done as possible – moving her lunch hour back to accommodate us and gave him a full hour. It was incredibly kind of her and she did a great job!

My wife and I recently received hearing aids from Hear at Home and are very happy with them. Holly completed a comprehensive hearing test. My wife was unsure about getting hearing aids. Now she is so happy with them that she doesn’t feel them in or sitting on her ear. Holly made us very comfortable. Knowing that she is there to support us if we have any problems is reassuring. Also the price was fair. All the staff at the clinic are friendly.

As a senior living professional, I confidently refer Jennifer and her team at Hear at Home. They provide outstanding hearing care for seniors, both in their clinic and through their mobile services. Professional, kind, and truly understanding of older adults’ needs. Highly recommend.

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.

Jennifer and her team at Hear at Home have been fantastic with setting my mother up with high quality hearing aids. Having the option of mobile testing and fitting was the initial reason for contacting Jennifer but she has more than proven her professionalism and expertise. I highly recommend their services.

I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!

I was introduced to Hear-At-Home nine years ago when Jennifer was assisting my father-in-law with his hearing needs. It was a great service for him. Recently I lost a hearing aid and decided to visit Hear-At-Home to obtain a replacement. It was a very good decision. I am very impressed with how thorough and professional all of the team is. The new hearing aids they recommended are a significant improvement over the previous ones. Holy has been following up to ensure any questions I have are quickly addressed. She was also very helpful with my insurance claim for the lost unit. I would definitely recommend Hear-At-Home to anyone requiring hearing assistance.

Jennifer went above and beyond, she could not have been any more helpful. I highly recommend the services Hear At Home offers.

Excellent service from Hear at Home. Hearing aids were well fitted and all my questions answered. Highly recommended.

Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting you at the office

Jennifer at Hear at Home was absolutely wonderful. She took the time to answer all our questions and helped our skeptical dad feel completely at ease with choosing the right hearing aids. Her honesty, patience, and knowledge really stood out. She was always available when we needed her, and we never felt rushed in conversation. It genuinely felt like talking with family. We’re so thankful for her support and would recommend Hear at Home to anyone looking for reliable, compassionate care. Thanks Jennifer!

** UPDATED REVIEW March 2026 It’s always a great pleasure to see the team at Hear at Home. I enjoy it on my side too because it always indicates and improvement in my hearing! I was in to Hear at Home last week – Jennifer was proactively presenting new technology that she knew would benefit my hearing loss. Amazing to know she keeps each and every customer on the top of her mind. I’m currently test driving a new technology that’s light years ahead of my previous. Would have not known this was on the market without Hear at Home. I continue to highly recommended this business to deal with and the whole team present a top notch experience in any interaction ** PREVIOUS REVIEW from 2024 As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the caliber of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Jennifer came to our place with her beautiful assistant Holy to help my mother who needed the service in the home. I had a couple of conversations with Jennifer regarding their services. My experience was that Jennifer prioritizes client needs and satisfaction above the bottom line. An overall good experience of a much needed service in the community for those who cannot visit a doctor’s office.

Very nice and kind. Amazing team and knowledgeable