Client Stories

Holly has been great to with. Very professional and friendly, and takes care of you quickly. Highly recommend them.

Very friendly service and solved my ear problem within few minutes, the best store ever!!!!!!!!! ❤️

I am so glad that I found Hear At Home! Everyone that I have met there is so kind, respectful, patient and understanding. Overall, my experience with Hear At Home has been amazing and I would not hesitate to recommend their services to others!

Was having some hearing loss in my right ear found Hear at Home Mobile Hearing Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.

Very professional, easy to talk to, explained things in a way that I could understand.

I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!

Quality people and outstanding service. 5 star recommendation. Gary

I truly appreciate the professional, kind, and respectful team at Hear at Home. Although we bought the hearing aids from a different clinic, they patiently and gently checked my mom’s device and gave us very useful and friendly advice. Their care and kindness made a real difference for us. Highly recommended!

I first met Jennifer 16 years ago, when I got my first set of hearing aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!

From the moment I stepped in the clinic, I was greeted with a smile and greeting! It was the same welcome I experienced when I called for an appointment. Emma is lovely, she made me feel at ease at once. It was my first ear wax removal treatment, which I thought I should do since I wear hearing aids. Holy (pronounced as Holly), was just as accommodating and explained the treatment procedure. She is knowledgeable and as pleasant. To summarize, it was all worth it!!! See you guys on my next appointment!!

Their ear wax removal service was quick and easy. Staff were very helpful and friendly and I thought the price point was good. Would recommend.

My sister lost her hearing aid charger at the beginning of a long trip to Fiji, NZ and Australia. There was not enough time to order or purchase one for her to use but Hear at Home lent her one to use on her trip. The crisis was averted thanks to the kindness of the staff at Hear at Home. Recommend them for all hearing issues.

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs. I have a very minor case of tinnitus that I have habituated to but when it comes to ear cleaning I’ve never had a good experience at the GP or walk in …

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer graciously invited me to come in so they could take a look at the aids. It turned out there was nothing more serious than an ear-wax buildup. Holy Desta did a thorough evaluation, cleaned the ear pieces, re-taught me me the basics of maintenance, and forwarded web links so I could refresh my memory. I was at the clinic about an hour — and all the staff members were pleasant, suportive, and professional. At the end of my session, they didn’t charge me a penny, and even brought me a delicious cappuccino! My conclusion: these folks operate well beyond reasonable expectations. I have zero reservations about this clinic.

I am very pleased with the service that I received from the staff working there. Very professional and attentive to your needs. I definitely recommend this place!

Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing Jennifer Abbott Registered Hearing Instrument Practitioner and owner of this beautiful centre. Jennifer and her staff made me feel as an integral part of her team fostering a supportive and inclusive atmosphere with her selection of experts. The on-site practitioner is a high level professional, and the administration staff ooze well rounded customer service! I give thanks to everyone for sharing with me their invaluable knowledge and skills, as well as the supportive environment and expert guidance which they give to everyone whom they come in contact with. Plenty of doggie treats for those walking by with their furry friends, lots of coffee tea and goodies for anyone who stops in. I highly recommend a visit to see what services they have to support your hearing health, and I also recommend the lovely walk by the brook just behind the plaza. Hope you will find the oasis I found during my time there. Enjoy!

Great experience – convenient and professional – would highly recommend

Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting you at the office

** UPDATED REVIEW March 2026 It’s always a great pleasure to see the team at Hear at Home. I enjoy it on my side too because it always indicates and improvement in my hearing! I was in to Hear at Home last week – Jennifer was proactively presenting new technology that she knew would benefit my hearing loss. Amazing to know she keeps each and every customer on the top of her mind. I’m currently test driving a new technology that’s light years ahead of my previous. Would have not known this was on the market without Hear at Home. I continue to highly recommended this business to deal with and the whole team present a top notch experience in any interaction ** PREVIOUS REVIEW from 2024 As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the caliber of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Wonderfull service. Careing and kind Thanks so much

The team at Hear at Home are excellent! If you prefer friendly and thorough service, use Hear at Home – they’re a smaller, local business that delivers fantastic service which makes for a much more enjoyable customer experience. Highly recommended!

I had a wonderful experience during my first visit here. From the very first phone call to my in-person appointment, Maia was warm, helpful, and efficient — she immediately made me feel at ease. The same goes for Holy, who made the entire treatment process so quick and easy. I felt completely confident in her knowledge and expertise. They’re both such lovely people and truly excellent at what they do. And a special thank you for the delicious iced cappuccino while I waited — such a thoughtful touch! Highly recommend this place.

Jennifer was great at understanding our needs and addressing them. She made the entire process very smooth and comfortable for my father.

Great experience

Excellent!! Such a relief having my ears unplugged! Plus they are the nicest, great place, highly recommended for any ears issue.

I recently had a hearing test and trial period for hearing aids at the Hear at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.

I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids. The ear piece fitting (power dome) in the left ear was not staying in place. I called Hear at Home to see if they could help me out and Maia, in their shop, got me in right away, and outfitted me with a much more comfortable well fitting ear piece. They provided quick, pleasant and professional service. I would highly recommend Hear at Home to anyone needing hearing aids.

I booked an appointment for my daughter and she was seen at their clinic in Delbrook plaza. There is a family history of hearing loss and as I am currently using hearing aids we wanted to make sure that her hearing was normal. She was seen by Holy Desta who did a full assessment and reassured my daughter that her results were normal. The appointment was provided in a timely manner and plans were made for regular follow up. I would happily recommend this clinic in future.

This is the best hearing clinic I have been to. They were very friendly and professional and made me feel safe and welcome. Strongly recommend!!!

Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad with respect, patience and understanding. It is fantastic to have a mobile service like this – particularly for seniors. So appreciative and grateful for their expertise!

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

It was so reassuring to have my hearing tested by the wonderful team at Hear at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!

Recently had my hearing checked and my hearing aids checked. As soon as you walk in the door everyone is so welcoming and friendly, wonderful experience would highly recommend

Extremely professional and personable staff. I would recommend them to anybody requiring hearing testing.

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

We brought our friend to this clinic whose hearing had gotten incredibly bad because of wax buildup. We booked a 30min appointment for ear wax removal. During the appointment however, the technician discovered that his buildup was incredibly severe and she extended the appointment just so she could get as much done as possible – moving her lunch hour back to accommodate us and gave him a full hour. It was incredibly kind of her and she did a great job!

I had an excellent experience at Hear at Home MB Hearing Clinic. I live overseas but was home for the holidays and Cindi was able to slot in an appointment time that worked! Holy took the appointment and thoroughly checked my ears including very detailed photos of the inside of both ears which she reviewed with me. I thought I needed wax removal before my appointment but after checking Holy said that was unnecessary but we discussed in detail the way my issue might be resolved. I was not charged for the wax removal and left the clinic with a new strategy to try. Excellent, non-rushed hearing advice!! 10 out of 10!!

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!

Over a four week period, Holy Desta patiently facilitated our nearly ninety year old mother in finding her best hearing solution. Holy is a gentle, patient listener who clearly has superb knowledge of all the newest hearing technology and options. Our mother has not allowed her extremely exacting standards to slip with the years and Holy was able to fulfill her VERY high expectations. The reception staff are always warmly welcoming. Even our dog grew excited to visit as they offer a wonderful selection of canine treats too! Hear at Home is a lovely oasis – providing great product competence with a genuine, caring client focus.

Audiologist Jennifer and her admin team have been a dream to work with. Of course the in-home services have been convenient for my grandparents who are both new to hearing aids. But Jennifer has really gone above and beyond with thorough, thoughtful, and professional communication and service. We have deeply appreciated her perspective, suggestions, and referrals to other high quality services/providers for our grandparents. Her experience is evident. Glad to be supporting an independent and locally owned business as well.

Jennifer at Hear at Home was absolutely wonderful. She took the time to answer all our questions and helped our skeptical dad feel completely at ease with choosing the right hearing aids. Her honesty, patience, and knowledge really stood out. She was always available when we needed her, and we never felt rushed in conversation. It genuinely felt like talking with family. We’re so thankful for her support and would recommend Hear at Home to anyone looking for reliable, compassionate care. Thanks Jennifer!

Jen and the crew at Hear At Home are simply the best! They are extremely knowledgeable about how to deal with hearing loss and they provide professional, friendly and compassionate service. I received my first hearing aids from Hear at Home in 2023 and have been back to the clinic for annual hearing assessments and occasional adjustments to the hearing aids. Each time I have dealt with Jen or the clinic staff I have been impressed by their competence and empathy. Everyone has been great – I could not recommend Hear At Home more highly.

I have visited many different hearing clinics over the last 15 years for my hearing issues, and Hear at Home was by far the quickest, friendliest, and most effective clinic we have experienced. Jennifer was incredibly friendly and made the …

Hear at Home’s mobile hearing clinic is a wonderful service for seniors and anyone with mobility challenges. The first in-home visit included a thorough exam with the latest technology and a clear explanation. When an earwax issue needed a follow up visit, Jennifer personally returned with a specialized device from the clinic to resolve the issue. Following the visit, my hearing was substantially improved. The staff are very helpful, knowledgeable, and really go the extra mile to provide care. I highly recommend them.

We are looking forward to having Jennifer return to do the hearing test on our elderly Mother. The assessment wasn’t rushed and advice to prepare the condition of Mom’s ears prior to doing a hearing test is much appreciated. We are confident that any further advice going forward will be in the best interest of Mom’s needs. Also, having Hear At Home come to Mom’s house and avoiding her having to venture out, which takes a lot of effort on her part, was really great!

Great personable service for an annoying full ear that felt infected but just needed a good clean! Holy is wonderful and I felt great after my appointment.

My mom had her hearing tested recently by Jennifer from Hear at Home. Jennifer was very thorough and explained what she was doing each step and why. It has been a big improvement for my mom and her quality of life. Jennifer comes to her care home for follow up visits and addresses any specific issues she may have. She is very personable and works well with seniors. I highly recommend Jennifer and the staff at Hear at Home Mobile Clinic

Great service by caring practitioners

My experience with Hear at Home, from the first phone call to the services received, was very positive. Everyone I encountered in this team was warm, knowledgable and caring. They put me at ease and have confidence in the services they provide. The people shine through in this business.

A perfect solution for my elderly dad who does not like to break his daily routines. It was easy to convince him to stay home for the morning. Jennifer was understanding and we finally got dad to wear hearing aids.

Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!

My mom was so well cared for in her own home by Jennifer!!! She saved us time & money by replacing parts instead of ordering new hearing aids. I cannot say enough about this delightfully caring company, and staff that are efficient and kind and honest. Thank you so much 🙏

Professional, friendly, and efficient. My ear cleaning was handled with care and expertise. Highly recommend this clinic!

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer …

The Hear at Home team takes such good care of my family. My son has trouble with his ear canal and they provide such relief with the ear-igator…taking him last minute when things get so painful! Everyone is so delightful, friendly and knowledgeable. Can’t recommend them enough.

My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.

Thorough, knowledgeable, personable and willing to take the time to adjust it till it’s right. It’s a pleasure being a customer of Hear at Home..

My wife and I recently received hearing aids from Hear at Home and are very happy with them. Holly completed a comprehensive hearing test. My wife was unsure about getting hearing aids. Now she is so happy with them that she doesn’t feel them in or sitting on her ear. Holly made us very comfortable. Knowing that she is there to support us if we have any problems is reassuring. Also the price was fair. All the staff at the clinic are friendly.

Super friendly and helpful!

Had a wire pull out of a hearing aid. The brand was phonex from costco. My partner visited the clinic hoping that we may not have to go back to Costco and wailt weeks for the repair. They fixed at the store the same day. A very pleasant experience with the staff and the repair. Martin Pinaud

I am very happy with my decision to visit this clinic to support local small bunisesses, and obviously because of proximity to my home. Very nice, punctual and caring people with professional approach. I strongly recommend them to anyone who need hearing test services specially in North Vancouver, Edgemont, Capilano, Delbrook and Upper Lonsdale neighbourhoods.

Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable and relaxed. Clean practice with modern technology. Couldn’t recommend this place enough.

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in hearing aids.

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs …

We used Hear at Home Mobile Hearing Clinic for our 99-year-young uncle, and the experience was exceptional. The appointment was professional, very thorough, and extremely satisfactory, all completed in the comfort of his own home. The selection of hearing aids was carefully tailored to meet his specific needs, which made a tremendous difference. We highly recommend this service to anyone looking for convenient, compassionate, and expert hearing care in the comforts of your own home.

Thankyou to Jennifer and Cindy for all your help and patience in providing excellent service to my husband Dan . He lives in a care facility and having a mobile service made the process of new hearing aids so easy.

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you

Everyone is friendly, caring, and trying their best. My visits for the past year have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.

Great place. Very professional. My ears were very badly plugged and they spent the extra time needed to make my ears totally clean. Equipment is excellent and staff were friendly and well trained.

So happy with Hear-at-Hone! My mum was in need of some new hearing aids and, as she lives at Summerhill on Lonsdale, was happy to be patronizing a competitor on the corridor that was within walking distance. After describing her encounters with the variety of staff at that location I got her to come to HAH and she and I couldn’t be happier. Holly was amazing getting her tested, fitted and hearing better than ever. And she saved a considerable amount over the quoted price at her old place. Great, caring staff. Highly recommended.

Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My blockage was cleared, and I can hear again. Highly recommend Hear at Home. Thank you!

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful …

I am so glad that i found Hear at Home when i needed hearing assistance. Holy was professional, helpful and knowledgeable, and was able to provide support and guidance throughout the process of assessment to fitting. I was very happy with all the staff at the clinic and recommend them to anyone looking for options and assistance with their hearing needs

Staff was excellent and provided a great service. I would 100% recommend Hear at Home!!

Very nice and kind. Amazing team and knowledgeable

Great staff great services!

Hear at Home consistently exceeds my expectations. Honest, friendly staff providing energetic service at the highest level. Jennifer, Emma & Maia & Holy … Many thanks, you’re an awesome team.

I recently noticed a decline in my hearing ability and sought out a professional to examine my ear. I came across this clinic online and decided to reach out. The person I spoke with over the phone was incredibly kind, courteous, and understanding of my difficulty in hearing. I promptly scheduled an appointment and received exceptional care and treatment for my blocked ear. The service provided was truly outstanding, and I would not hesitate to return if I encounter a similar issue in the future. Completely satisfied with the care and service they provided. My hearing was fully restored. Thank you, Hear at Home Mobile Hearing Clinic.

Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!

Hear at Home provided my mum with her third pair of hearing aids. The first two attempts were more than disappointing and the result was that they weren’t worn. So let’s just say “third time lucky “🍀! Hear at Home provided excellent service before, during and after which is so refreshing! Jennifer is very knowledgeable (sharing helpful info above and beyond hearing aid technicalities) and professional and gives clear, concise instructions and feedback. A service like this is more than appreciated for those whom are not mobile and for the family caregiver. All communications, whether from Jennifer or customer service representatives is timely and courteous. I have already recommended Hear at Home and will be more than happy to spread the good news. So pleased that my mum spotted the brochure in the elevator of her residence! Thank you to the whole team !