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Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

  • Cannot afford new hearing aids
  • Have no extended health benefits or coverage
  • Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids


Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

  • Contact us to request an application form.
  • Eligibility is based on financial need and hearing loss suitability.
  • Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

778-340-1101
customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

  • Make a monetary donation to help cover refurbishment and service costs.
  • Partner with us to refer clients or organize a collection drive.
  • Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • Excellent!! Such a relief having my ears unplugged! Plus they are the nicest, great place,… read more

    Susana Delait Avatar Susana Delait
    August 7, 2025

    My mom had her hearing tested recently by Jennifer from Hear at Home. Jennifer… read more

    Neave & Kris O'Shaughnessy Avatar Neave & Kris O’Shaughnessy
    November 20, 2024

    Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more

    Dave Wall Avatar Dave Wall
    March 20, 2025
  • Holly has been great to with. Very professional and friendly, and takes care … read more

    Ewen Johnston Avatar Ewen Johnston
    December 1, 2025

    Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad… read more

    Jessy Fraser Avatar Jessy Fraser
    March 2, 2026

    Beautiful, clean clinic. Staff are super friendly! Jennifer seems professional and always thinking about different… read more

    Claudia Chen Avatar Claudia Chen
    July 30, 2025
  • Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting… read more

    homayoun saniee Avatar homayoun saniee
    August 25, 2025

    Great place. Very professional. My ears were very badly plugged and they spent the extra… read more

    Gisele Rasmussen Avatar Gisele Rasmussen
    September 5, 2025

    Jennifer recently saw my mother in long-term care for the third year in a row.… read more

    Greg Doner Avatar Greg Doner
    November 20, 2025

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

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