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Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

  • Cannot afford new hearing aids
  • Have no extended health benefits or coverage
  • Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids


Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

  • Contact us to request an application form.
  • Eligibility is based on financial need and hearing loss suitability.
  • Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

778-340-1101
customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

  • Make a monetary donation to help cover refurbishment and service costs.
  • Partner with us to refer clients or organize a collection drive.
  • Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • Hear at Home provided my mum with her third pair of hearing aids. The first… read more

    The good life Avatar The good life
    April 1, 2026

    Extremely professional and personable staff. I would recommend them to anybody requiring hearing testing.

    Ian Harder Avatar Ian Harder
    March 30, 2026

    Audiologist Jennifer and her admin team have been a dream to work with. Of course… read more

    Candace Isert Avatar Candace Isert
    March 25, 2026
  • ** UPDATED REVIEW March 2026 It’s always a great pleasure to see the team at Hear at… read more

    Simon Manvell Avatar Simon Manvell
    March 17, 2026

    I am so glad that i found Hear at Home when i needed hearing assistance.… read more

    J Marquis Avatar J Marquis
    March 17, 2026

    I went see Holy. Holy was on time, informative, and very professional. Explained my situation and recommended… read more

    Joe Avatar Joe
    March 16, 2026
  • Hearing at home, was referred to me by a friend who has been coming to… read more

    Schulz Schulzconstruction Avatar Schulz Schulzconstruction
    March 16, 2026

    The Hear at Home team takes such good care of my family. My son… read more

    Tracey Lundell Avatar Tracey Lundell
    March 5, 2026

    Unreliable, expensive and dishonest place My mom tried their service and and her ear device has… read more

    Tony Tony Avatar Tony Tony
    March 5, 2026
  • Had a wire pull out of a hearing aid. The brand was phonex from costco.… read more

    Martin Pinaud Avatar Martin Pinaud
    March 4, 2026

    Great experience

    Jan Bartosek Avatar Jan Bartosek
    March 3, 2026

    We used Hear at Home Mobile Hearing Clinic for our 99-year-young uncle, and the experience… read more

    Dixon Dixon Avatar Dixon Dixon
    March 3, 2026
  • Jennifer was thoughtful, kind, efficient and warm. She treated my 87 year old Dad… read more

    Jessy Fraser Avatar Jessy Fraser
    March 2, 2026

    Super friendly and helpful!

    Amar C Avatar Amar C
    February 28, 2026

    Jennifer went above and beyond, she could not have been any more helpful. I highly… read more

    Dean Warren Avatar Dean Warren
    February 23, 2026

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If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

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