If you are dealing with a poorly performing hearing aid or a broken hearing aid, you may be tempted to toss it into your junk drawer along with your other malfunctioning electronic gadgets.
Don’t do it!
Not only is abandoning your broken hearing aids a significant waste of money, but it also means that you will be missing out on the benefits they provide.
Hear at Home wants to make sure that you continue to receive all of the benefits of your hearing aids to improve your hearing as well as the protection they provide against other negative mental and physical health conditions.
Our hearing aid technicians provide clients with troubleshooting, maintenance and repair of their hearing aids. Contact us today to learn more.
The hearing aids that have come into our shop for repair typically have any one, two or all three of the following common problems:
Wax Buildup, which gets inside the casing and causes delicate electronic components to malfunction.
Excessive Moisture, which causes shorts, interruption of the electrical currents or produces corrosion inside the casing or battery compartment.
Broken Components and Loose Wires, which occur from daily wear, dropping and/or stepping on them as well as faulty components.
Daily cleaning, removing your hearing aids to shower or swim, changing wax filters according to manufacturer instructions, and performing frequent inspections to identify problems before they get worse can all prevent or lower your repair bill. Scheduled maintenance also helps extend the service life of your device and improve its performance.
If your hearing aids, or those of a loved one, stopped working, aren’t performing like they used to or have structural damage, they can be repaired.
Part of our commitment to exceptional follow-up care at Hear at Home includes diagnosing problems by using our expertise, experience and advanced equipment to clean, repair or adjust your device.
The common repairs our hearing aid technicians perform include changing tubes, wax guards, receivers, etc. We work with hearing aid models from all major hearing aid manufacturers, such as:
We know how important it is for you to have your hearing aids back quickly, so we try and resolve as many issues as we can in-clinic. However, there may be times when we cannot do that, and need to involve the manufacturer of the device.
When we’re not able to repair your hearing device in our clinic, we send them to the manufacturer for repair, using express shipping so that you can have your hearing aids back in your ears ASAP.
You shouldn’t, but we can. Just keep them clean and dry, and let us worry about troubleshooting, maintenance and repairs. Tape, glue and other home repairs might work in a pinch, but your hearing device is a finely tuned instrument that needs expert TLC for optimal performance.
We handle most repairs in-house, but if we have to send them to the manufacturer for repair or replacement of critical components, we use express shipping to ensure that they get back to you as soon as possible.
Our mobile hearing aid specialists will fix your hearing aids while you wait whenever possible, but if we send them to the manufacturer or it’s going to take a few days to get them back to you, we’ve got you covered with a loanable pair of hearing aids that will be similar.
The cost of repairs depends on whether or not your hearing aids are under warranty and the type of damage. Units under two years of age are usually covered by your warranty, but older units may not be covered unless you purchased a warranty extension.
Repairs for hearing aids that are out of warranty can run $400 or more for a broken microphone, a short or water damage, while more serious issues such as cracked casings may cost more or may not be repairable.
Depending on whether your broken hearing aid is still under warranty, the type or severity of damage and the age of your unit, replacement may be the better option. Replace rather than repair if:
Have Hearing Complications? Contact Us Today
We used Hear at Home Mobile Hearing Clinic for our 99-year-young uncle, and the experience… read more
Dixon DixonHolly has been great to with. Very professional and friendly, and takes care … read more
Ewen JohnstonGreat experience
Jan BartosekHad a wire pull out of a hearing aid. The brand was phonex from costco.… read more
Martin PinaudUnreliable, expensive and dishonest place My mom tried their service and and her ear device has… read more
Tony TonyWas having some hearing loss in my right ear found Hear at Home Mobile Hearing… read more
Matthew HaileUnbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!
L KThese folks are very professional, accomodating and a pleasure to deal with. Jennifer was phenomenal… read more
Don SmithAwesome service and gentle wax cleaning. Most comfortable I have ever had. Worth every penny.
John KenneyIf you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Have Questions? We can help
Just submit the form below and one of our client care associates will contact you to schedule a hearing care appointment.
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
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We’re excited to announce that Hear at Home Mobile Hearing Clinic has been nominated for “Favourite Hearing Clinic” in North Shore News’ annual Readers Choice Awards 2026. Learn More
