In Service Training for Assisted Living Communities and Long-Term Care Centers

Communicating with those with hearing loss can be a challenge, even with individuals who use hearing aids.

Successful communication requires that all people involved in a conversation use good communication strategies, such as:

Being in the same room and facing the person you’re speaking to
Speaking clearly, slowly, and distinctly, but naturally (shouting distorts your voice)
Using the name of the person you’re addressing when you start a conversation
Using less complex phrasing
Keeping your hands away from your face while speaking
Not talking while eating, chewing, smoking
Avoiding beards and moustaches that interfere with lip-reading
Conversing in an environment free of background noise

Jennifer Abbott with a senior client at an assisted living community in North Vancouver

Contact Hear at Home for In-Service Training

Hear at Home offers educational sessions and in-service training for assisted living community and long-term care staff to help improve your team’s ability to better serve individuals with hearing impairments.

Contact us by using the adjacent form and a member of our staff will contact you to address your questions and concerns.

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Rephrasing what you said if a person asks you to repeat yourself instead of using the same words
Periodically reminding conversation participants of the general topic of the conversation
Informing a person with a hearing loss of topic changes in group conversations
Asking the person to repeat specific information, like time, place, address, phone number, etc. back to you for better clarity
Avoiding extended conversation when a person is tired or ill
Paying attention to the listener to see if they seem to be confused during conversation

These listening strategies as well as additional education regarding how to handle clients with a hearing loss, hearing aids and other topics related to hearing challenges can make a huge difference in the safety and responsiveness of individuals experiencing a hearing loss in assisted living centres and long-term care facilities.

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Patient Stories

No matter what happens in the world, these people remain the centre of ours.

View More of Our Patient Stories

5 out of 5 stars
Cath
20/02/2023
					I just wanted to say that we (my sister Deb and I ) really enjoyed your and Karen's presentation and the information was very helpful. We are trying to support our Dad, who is 90 and looking after our Mom, who is 89 and struggling with dementia. We will follow through with the suggestions and share them with our Dad.

Hopefully, we'll see you both in person one day soon!

Take care and thanks,
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5 out of 5 stars
Anon
20/02/2023
					Thank you very much for yesterday’s presentation.

Karen’s was exhaustive, clear, lively and very interesting. She made me walk again through all the steps and stages of adaptation.

I hope it will bear fruits and help others.

Congratulations to you and to her. Please convey my sincere thanks to Emma for her help to log in.
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5 out of 5 stars
Doreen Smith
02/06/2023
					I can't say enough about Jennifer and her team.  All very easy to speak with and the response is always timely - from setting up an initial consult, hearing test, moulds for ear piece/s and if necessary, taking another mould to ensure the best fit, followup with warranty issues.  In particular, all this can be done in-home which helps with meeting the needs of those who can't get to their location.
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5 out of 5 stars
William Broughton
09/05/2023
					I was very pleased to get my hearing test then the hearing aids so quickly. I had a single old hearing aid and I needed two. I am in my 90's and my hearing is poor. The two new hearing aids a re a great improvement. My experience with Jennifer and with her office staff was wonderful. Professional and competent describe it well. I recommend her services to anyone with poor hearing.
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5 out of 5 stars
Lo Hayes
02/06/2023
					Jennifer and the team were fantastic. I was greeted with such a kind energy, they offered me a bubly, and they offered kind and compassionate care for my ear wax extraction. I said casually ‘oh I wish I could see it’ and quickly Jennifer set up a camera so I could see inside my ear. Can’t recommend enough for kindness, professionalism, and able to hear perfectly again 🙂
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5 out of 5 stars
Richard George
09/04/2023
					I was looking for a certified ear wax removal as I thought that was the cause of my hearing issues and I found Hear At Home. Jennifer did a ear exam and removed wax build up from ears. I can hear clearly again! She also did a hearing test and took the time to talk through my results. Jennifer and the team were helpful, and hospitable. Provided excellent service. I highly recommend them!
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5 out of 5 stars
Irma Bodo
08/06/2023
					Thank you Jennifer for successfully ear wax removal. I had been dreading getting it done. The staff at the clinic were so friendly and accommodating. I was seen right on my appointment time. The clinic is well run and extremely clean. I have booked a follow up hearing test at the clinic.
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