I have been dealing with Jennifer and her team for approximately 4 or 5 years… read more now. We got a hearing aid for my mom. My mom has had a few issues with the unit but mostly because she’s a bit klutzy with it and manages to break things. Anyway Jennifer has managed to come up with ways to either fix it under warranty or outright replace something with a spare part they have with no charge. The last time it happened I figured we would be into buying a new unit as I believe the warranty has expired now but she was able to come up with a spare part (replaced the charger because my mom broke the connection). She did this at no cost because she happened to have a spare one in her office. This is well beyond good customer service and I would not expect any business to meet this threshold. I know her and her staff work hard at customer service and appreciate working with them. This is actually the first time I have written a review for anything but felt it was worth to show my appreciation. Especially for this last time since I was out of the country and had to email Jennifer the problem and she was able to take care of it and look after my mom and get the part replaced and didn’t charge me either for the part nor her time. Again I don’t expect any business to do that and would not expect this in the future but that’s what happened. I would fully recommend her for anyone looking for hearing aid services.

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning… read more two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you

As a long term client with Hear at Home, it’s amazing to work with this… read more great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!