At Hear at Home, our earwax removal services are available to both existing clients and the general public. You do not need to be a hearing aid client to book an appointment.
We provide safe, clinically appropriate earwax removal using professional equipment and regulated care standards. Whether you’re experiencing blocked ears, reduced hearing, or discomfort, we’re here to help.
For those who have purchased hearing aids through our clinic, earwax management is also part of your ongoing hearing care. Regular removal can help maintain performance and extend the life of your devices.
Earwax plays an important role in protecting your ears. But when it builds up, it can lead to:
Trying to remove earwax at home, especially with cotton swabs, often pushes wax deeper and can cause damage. Professional removal is the safest and most effective option.
To secure your appointment, a $50 non refundable deposit is required for an in-clinic appointment. If earwax removal is necessary during your visit, it’s priced at $150. The non-refundable deposit will be credited to the final ear wax removal fee. For a mobile appointment, please call us to confirm availability of this service and cost.
Cerumen, a.k.a. earwax, is a sticky, wax-like oil produced by glands in your ears that lubricates and cleans out dirt and debris from your ear canal.
Because of the natural benefits it provides and the potential damage you can cause to your ears by trying to dig out earwax, it’s best to let a hearing care professional deal with your earwax the right way.
Excessive earwax build-up can be the result of narrow ear canals, loss of elasticity and aging, the use of cotton swabs to clean ears, living/working in dusty environments and even hearing aid use itself.
Consequently, those who wear hearing aids need to be diligent about cleaning your hearing aids on a daily basis to prevent damage caused by earwax.
Earwax usually clears itself from your ears when you chew or talk, but it can accumulate and cause blockage and irritation, producing symptoms like:
Our earwax removal specialist not only has the expertise, experience and equipment to deal with your earwax the right way, but if the production of excessive earwax is an ongoing issue, we can also recommend specific products designed to reduce earwax without interrupting or upsetting the delicate balance of necessary earwax production.
Before earwax removal, your hearing specialist will complete a comprehensive case history and perform a visual inspection of your ear by using a video otoscope. These measures help your hearing specialist view the extent of blockage and determine the safest and most effective method of earwax removal.
The licensed and trained professionals at Hear at Home offer two methods of cerumen removal: irrigation and manual removal.
Earigator is our first option for attacking built-up and impacted earwax in order to provide greater safety, more effective removal, and the highest level of comfort for our patients. Imagine the feeling of warm water massaging your ear without the lingering pain that sometimes comes after using traditional methods. Earigator provides safe, effective, targeted earwax removal that takes between three and five minutes. This advanced earwax removal technique encourages those who wear hearing aids, use earplugs, or frequently struggle with impacted earwax to schedule regular earwax removal appointments because it brings quick relief and provides a pleasant experience.
A low-pressure irrigation system is used to remove wax from the ear. Rather than spraying water directly at the eardrum (potentially unsafe), this technique allows for the canal to be safely washed instead. As the water exits the ear canal, so will the cerumen; both will collect in a catch basin. This method of treatment is painless and easy; however, it should only be performed on clients with healthy eardrums.
A thin lit, one-time-use tool is used to gently scoop, pull or extract the cerumen from the ear canal. The curette can be angled and is of varying lengths. This method of earwax removal is often recommended when a client does not have healthy eardrums.
Microsuction offers an alternative to irrigation for removing earwax buildup. Using a small suction device and constant visual guidance, wax is gently removed without water. This method can be a good option depending on the type and texture of earwax, as some waxes respond better to suction than to irrigation. The process is quick and effective, leaving the ears feeling refreshed.
Are you prone to excessive wax buildup or have you had cerumen removed in the past? If so, Hear at Home recommends that you have your ears routinely checked and cleaned. A discussion surrounding safe and unsafe at-home treatment plans always follows an earwax removal appointment.
Some safe and effective measures to manage earwax build-up at home include the use of softening agents such as mineral oil and following these steps:
This process will help soften the wax so that it works its way out of your ears naturally.
Hear at Home does not recommend the use of traditional cotton swabs (Q-tips) as they can often push existing wax further into your ears. Cerumen management should be done without causing any harm and should only be performed by a trained professional. Although it cannot be done without risk, the trained and licensed professionals at Hear at Home pledge to always acknowledge and mitigate the risks associated with cerumen removal. Consent can be revoked at any time during the procedure. If the circumstances surrounding your wax build-up are not within our scope of practice (wax is far too impacted, etc.), we will refer you to your GP (General Physician). This is considered best practice and is in the best interest of you, the client.
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Fantastic. I’d give these guys 10 stars if I could. Cleared both ears. They have the… read more
Jonathan McnairJennifer was great at understanding our needs and addressing them. She made the entire process… read more
Barb VicMy mom was so well cared for in her own home by Jennifer!!! She saved… read more
Sharmin RashidJennifer has been a life saviour. We were lucky to get the appointment for the… read more
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hossein dalirifarFrom the moment I stepped in the clinic, I was greeted with a smile and… read more
Elizabeth Virata-SantosHear at Home is absolutely amazing! Jennifer came to my house, did hearing test for… read more
Walter Selent** UPDATED REVIEW March 2026 It’s always a great pleasure to see the team at Hear at… read more
Simon ManvellProfessional, friendly, and efficient. My ear cleaning was handled with care and expertise. Highly recommend… read more
keith watsonIf you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
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