
At Hear at Home, we go above and beyond to support your hearing journey. For those who have purchased hearing aids from our clinic, we offer an exclusive ear wax removal service. This service is available on a limited basis and ensures that your hearing aids perform at their best by addressing common issues like wax buildup. We want our Hear at Home hearing aid clients to receive a complete approach to their hearing care, reflecting our commitment to our clients ear health in every way.
Does it feel like your ears are blocked or stuffy, or voices seem to be far away or are muffled? If so, then there’s a strong chance that your discomfort is due to an over-accumulation of earwax.
Left untreated, a buildup of earwax can lead to temporary or sudden hearing loss, feelings of fullness in your ear, dizziness, headaches, balance issues, infections, ringing in the ears and/or ear pain.
Our earwax removal expert at Hear at Home’s Delbrook clinic in North Vancouver provides the safest, most effective way to deal with your earwax challenges so you can enjoy better hearing health.
To secure your appointment, a $50 non refundable deposit is required for an in-clinic appointment. If earwax removal is necessary during your visit, it’s priced at $150. The non-refundable deposit will be credited to the final ear wax removal fee. For a mobile appointment, please call us to confirm availability of this service and cost.

Cerumen, a.k.a. earwax, is a sticky, wax-like oil produced by glands in your ears that lubricates and cleans out dirt and debris from your ear canal.
Because of the natural benefits it provides and the potential damage you can cause to your ears by trying to dig out earwax, it’s best to let a hearing care professional deal with your earwax the right way.
Excessive earwax build-up can be the result of narrow ear canals, loss of elasticity and aging, the use of cotton swabs to clean ears, living/working in dusty environments and even hearing aid use itself.
Consequently, those who wear hearing aids need to be diligent about cleaning your hearing aids on a daily basis to prevent damage caused by earwax.
Earwax usually clears itself from your ears when you chew or talk, but it can accumulate and cause blockage and irritation, producing symptoms like:
Our earwax removal specialist not only has the expertise, experience and equipment to deal with your earwax the right way, but if the production of excessive earwax is an ongoing issue, we can also recommend specific products designed to reduce earwax without interrupting or upsetting the delicate balance of necessary earwax production.
Before earwax removal, your hearing specialist will complete a comprehensive case history and perform a visual inspection of your ear by using a video otoscope. These measures help your hearing specialist view the extent of blockage and determine the safest and most effective method of earwax removal.
The licensed and trained professionals at Hear at Home offer two methods of cerumen removal: irrigation and manual removal.
Earigator is our first option for attacking built-up and impacted earwax in order to provide greater safety, more effective removal, and the highest level of comfort for our patients. Imagine the feeling of warm water massaging your ear without the lingering pain that sometimes comes after using traditional methods. Earigator provides safe, effective, targeted earwax removal that takes between three and five minutes. This advanced earwax removal technique encourages those who wear hearing aids, use earplugs, or frequently struggle with impacted earwax to schedule regular earwax removal appointments because it brings quick relief and provides a pleasant experience.
A low-pressure irrigation system is used to remove wax from the ear. Rather than spraying water directly at the eardrum (potentially unsafe), this technique allows for the canal to be safely washed instead. As the water exits the ear canal, so will the cerumen; both will collect in a catch basin. This method of treatment is painless and easy; however, it should only be performed on clients with healthy eardrums.
A thin lit, one-time-use tool is used to gently scoop, pull or extract the cerumen from the ear canal. The curette can be angled and is of varying lengths. This method of earwax removal is often recommended when a client does not have healthy eardrums.
Microsuction offers an alternative to irrigation for removing earwax buildup. Using a small suction device and constant visual guidance, wax is gently removed without water. This method can be a good option depending on the type and texture of earwax, as some waxes respond better to suction than to irrigation. The process is quick and effective, leaving the ears feeling refreshed.
Are you prone to excessive wax buildup or have you had cerumen removed in the past? If so, Hear at Home recommends that you have your ears routinely checked and cleaned. A discussion surrounding safe and unsafe at-home treatment plans always follows an earwax removal appointment.
Some safe and effective measures to manage earwax build-up at home include the use of softening agents such as mineral oil and following these steps:
This process will help soften the wax so that it works its way out of your ears naturally.
Hear at Home does not recommend the use of traditional cotton swabs (Q-tips) as they can often push existing wax further into your ears. Cerumen management should be done without causing any harm and should only be performed by a trained professional. Although it cannot be done without risk, the trained and licensed professionals at Hear at Home pledge to always acknowledge and mitigate the risks associated with cerumen removal. Consent can be revoked at any time during the procedure. If the circumstances surrounding your wax build-up are not within our scope of practice (wax is far too impacted, etc.), we will refer you to your GP (General Physician). This is considered best practice and is in the best interest of you, the client.
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The service received at Hear at Home Mobile Hearing Clinic, especially Emma, was outstanding! I… read more highly recommend you check them out! Conveniently situated at Delbrook Plaza, North Vancouver.
Jennifer provided an awesome in home service. My elderly Dad was in the hospital and… read more his hearing aid was lost. As he has dementia, he can’t live without it. Once we discovered that it was lost and he was discharged, Jennifer squeezed us in the next day to set him up with a new hearing aid. Thank You Jennifer
Very great customer service, helping me with getting what I need. I will definitely go… read more back again 🙏
I recently had a hearing test and trial period for hearing aids at the Hear… read more at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.
Thankyou to Jennifer and Cindy for all your help and patience in providing excellent service… read more to my husband Dan . He lives in a care facility and having a mobile service made the process of new hearing aids so easy.
Hear@home staff and services are outstanding Holy Desta , we appreciate your kind welcome every-time visiting… read more you at the office
I was introduced to Hear-At-Home nine years ago when Jennifer was assisting my father-in-law with… read more his hearing needs. It was a great service for him. Recently I lost a hearing aid and decided to visit Hear-At-Home to obtain a replacement. It was a very good decision. I am very impressed with how thorough and professional all of the team is. The new hearing aids they recommended are a significant improvement over the previous ones. Holy has been following up to ensure any questions I have are quickly addressed. She was also very helpful with my insurance claim for the lost unit. I would definitely recommend Hear-At-Home to anyone requiring hearing assistance.
Was having some hearing loss in my right ear found Hear at Home Mobile Hearing… read more Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.
We brought our friend to this clinic whose hearing had gotten incredibly bad because of… read more wax buildup. We booked a 30min appointment for ear wax removal. During the appointment however, the technician discovered that his buildup was incredibly severe and she extended the appointment just so she could get as much done as possible – moving her lunch hour back to accommodate us and gave him a full hour. It was incredibly kind of her and she did a great job!
If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
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