Advanced Hearing Healthcare

Excellent work done from booking an appointment till getting the wax removed. The staff is… read more very welcoming and kind. Thank you very much for incredible service.

Jennifer went above and beyond, she could not have been any more helpful. I highly… read more recommend the services Hear At Home offers.

A few weeks ago, I had the pleasure of an appointment at Hear at Home.… read more The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer …

I have been dealing with Jennifer and her team for approximately 4 or 5 years… read more now. We got a hearing aid for my mom. My mom has had a few issues with the unit but mostly because she’s a bit klutzy with it and manages to break things. Anyway Jennifer has managed to come up with ways to either fix it under warranty or outright replace something with a spare part they have with no charge. The last time it happened I figured we would be into buying a new unit as I believe the warranty has expired now but she was able to come up with a spare part (replaced the charger because my mom broke the connection). She did this at no cost because she happened to have a spare one in her office. This is well beyond good customer service and I would not expect any business to meet this threshold. I know her and her staff work hard at customer service and appreciate working with them. This is actually the first time I have written a review for anything but felt it was worth to show my appreciation. Especially for this last time since I was out of the country and had to email Jennifer the problem and she was able to take care of it and look after my mom and get the part replaced and didn’t charge me either for the part nor her time. Again I don’t expect any business to do that and would not expect this in the future but that’s what happened. I would fully recommend her for anyone looking for hearing aid services.

I had a great experience here for an ear wax check. The doctor was extremely… read more honest and professional. After examining my ears, she showed me clear pictures and explained that I actually didn’t need any ear wax removal. I really appreciated that she didn’t try to upsell anything or charge me for something unnecessary. She also gave me helpful tips on how to keep my ear drums healthy.

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!