Second Sound

Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

1. Donate

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

2. Refurbish

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

3. Reconnect

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

Cannot afford new hearing aids
Have no extended health benefits or coverage
Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids

Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

Contact us to request an application form.
Eligibility is based on financial need and hearing loss suitability.
Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

– 778-340-1101
–customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

Make a monetary donation to help cover refurbishment and service costs.
Partner with us to refer clients or organize a collection drive.
Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

Our Hearing Services

Business Hours

Have Hearing Complications? Contact Us Today

778-340-1101

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning… read more

Ranislav Trapara
November 20, 2024

My sister lost her hearing aid charger at the beginning of a long trip to… read more

Barb Hartle
June 24, 2025

I had the best experience with Hear at Home. Jennifer is so professional and always… read more

Cherie Chen
August 20, 2024
Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more

Dave Wall
March 20, 2025

My experience with Hear at Home, from the first phone call to the services received,… read more

Zhigang Duan
April 20, 2025

Awesome team for hearing testing, help choosing hearing aids and training how to use them.… read more

June Milliken
January 1, 1970
Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable… read more

Samuel Ferguson
March 20, 2025

It was so reassuring to have my hearing tested by the wonderful team at Hear… read more

Melanie Steele
December 20, 2024

As a long term client with Hear at Home, it’s amazing to work with this… read more

Simon Manvell
October 20, 2024

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.