
At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.
Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.
Our team professionally cleans and inspects each device to ensure it’s ready for a second life.
We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.
Second Sound supports individuals in the Greater Vancouver area who:
We work with local care homes, nonprofits, and families to identify and support eligible
recipients.
Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4
Mail Donations To:
Attn: Second Sound Program
(Same address as above)
Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries
Please include your contact info so we can thank you!
If you or someone you know could benefit from a donated device:
Let’s Bring Hearing Full Circle.
Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.
Have Hearing Complications? Contact Us Today
I attended Hear at Home’s office in North Vancouver yesterday and came home very happy!… read more They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful …
I was introduced to Hear-At-Home nine years ago when Jennifer was assisting my father-in-law with… read more his hearing needs. It was a great service for him. Recently I lost a hearing aid and decided to visit Hear-At-Home to obtain a replacement. It was a very good decision. I am very impressed with how thorough and professional all of the team is. The new hearing aids they recommended are a significant improvement over the previous ones. Holy has been following up to ensure any questions I have are quickly addressed. She was also very helpful with my insurance claim for the lost unit. I would definitely recommend Hear-At-Home to anyone requiring hearing assistance.
Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of… read more town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!
Their ear wax removal service was quick and easy. Staff were very helpful and friendly… read more and I thought the price point was good. Would recommend.
Quality people and outstanding service. 5 star recommendation. Gary
Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for… read more my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!
Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning… read more two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you
Jennifer has been a life saviour. We were lucky to get the appointment for the… read more same day. Jennifer treated us like family and offered us coffee before she began the process of wax removal. She is really sweet and patient, did not give up until the procedure was completed. I would definitely recommend heartohome clinic as its the best. Thankyou Jennifer….😊😊😊 Praveen
It was so reassuring to have my hearing tested by the wonderful team at Hear… read more at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!
If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Have Questions? We can help
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
© 2025 Hear at Home Mobile Hearing Clinic
We’re excited to announce that Hear at Home Mobile Hearing Clinic has been nominated for “Favourite Hearing Clinic” in North Shore News’ annual Readers Choice Awards 2026. Learn More