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Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

  • Cannot afford new hearing aids
  • Have no extended health benefits or coverage
  • Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids


Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

  • Contact us to request an application form.
  • Eligibility is based on financial need and hearing loss suitability.
  • Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

778-340-1101
customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

  • Make a monetary donation to help cover refurbishment and service costs.
  • Partner with us to refer clients or organize a collection drive.
  • Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • The service received at Hear at Home Mobile Hearing Clinic, especially Emma, was outstanding! I… read more

    Alan Moir Avatar Alan Moir
    June 24, 2025

    Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in… read more

    Amir M Avatar Amir M
    July 20, 2025

    Great staff great services!

    Jenna Moir Avatar Jenna Moir
    November 20, 2024
  • I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids.… read more

    don macdonald Avatar don macdonald
    November 20, 2024

    I had a wonderful experience during my first visit here. From the very first phone… read more

    Teri Large Avatar Teri Large
    March 20, 2025

    Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to… read more

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    Jeannette Chandia Avatar Jeannette Chandia
    September 20, 2024
  • Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for… read more

    Walter Selent Avatar Walter Selent
    March 20, 2025

    I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs.… read more

    Arthur Czerniak Avatar Arthur Czerniak
    September 24, 2024

    Fantastic. I’d give these guys 10 stars if I could. Cleared both ears. They have the… read more

    Jonathan Mcnair Avatar Jonathan Mcnair
    July 10, 2025

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

Clinic Hours

Have Questions? We can help

Just submit the form below and one of our client care associates will contact you to schedule a mobile hearing care appointment.