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Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

  • Cannot afford new hearing aids
  • Have no extended health benefits or coverage
  • Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids


Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

  • Contact us to request an application form.
  • Eligibility is based on financial need and hearing loss suitability.
  • Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

778-340-1101
customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

  • Make a monetary donation to help cover refurbishment and service costs.
  • Partner with us to refer clients or organize a collection drive.
  • Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • My sister lost her hearing aid charger at the beginning of a long trip to… read more

    Barb Hartle Avatar Barb Hartle
    June 24, 2025

    Recently had my hearing checked and my hearing aids checked. As soon as you walk… read more

    Karen Avatar Karen
    December 15, 2025

    I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs.… read more

    Arthur Czerniak Avatar Arthur Czerniak
    September 20, 2024
  • Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more

    Dave Wall Avatar Dave Wall
    March 20, 2025

    Hear at Home has outstanding service with knowledgeable friendly staff that makes shopping for hearing… read more

    Rodney Adkins Avatar Rodney Adkins
    December 11, 2025

    Great personable service for an annoying full ear that felt infected but just needed a… read more

    Jan Block Avatar Jan Block
    August 22, 2025
  • From the moment I stepped in the clinic, I was greeted with a smile and… read more

    Elizabeth Virata-Santos Avatar Elizabeth Virata-Santos
    June 24, 2025

    I’ve known Jennifer for 5+ year’s and have referred several of our clients to her… read more

    Justin Chipperfield Avatar Justin Chipperfield
    September 9, 2025

    My wife and I recently received hearing aids from Hear at Home and are very… read more

    Wayne Martin Avatar Wayne Martin
    October 21, 2025

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

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