Second Sound

Second Sound - Hear At Home's Hearing Aid Donation Program

BECAUSE EVERYONE DESERVES A SECOND CHANCE AT HEARING

At Hear at Home, we believe that better hearing leads to better connection. Through Second
Sound, our hearing aid donation program, we collect, refurbish, and redistribute gently used
hearing aids to individuals who may not otherwise have access to hearing technology.

THE PROGRAM

How Second Sound Works

1. Donate

Have hearing aids you're no longer using? We accept all brands and models in good working condition. You can drop them off at our clinic or mail them in.

2. Refurbish

Our team professionally cleans and inspects each device to ensure it’s ready for a second life.

3. Reconnect

We help connect these devices with individuals in need—bringing sound, confidence, and connection back into their lives.

LISTENING SYSTEMS

Who This Helps

Second Sound supports individuals in the Greater Vancouver area who:

Cannot afford new hearing aids
Have no extended health benefits or coverage
Are committed to improving their hearing and quality of life

We work with local care homes, nonprofits, and families to identify and support eligible
recipients.

How to Donate Hearing Aids

Drop-off Location:
Hear at Home Mobile Hearing Clinic
112 – 3721 Delbrook Avenue, North Vancouver, BC, V7N 3Z4

Mail Donations To:
Attn: Second Sound Program
(Same address as above)

Accepted Items:
✔ Behind-the-ear (BTE) hearing aids
✔ Cases and accessories (if available)
✔ Unopened batteries

Please include your contact info so we can thank you!

REQUEST A HEARING AID

Requesting a Donated Hearing Aid

If you or someone you know could benefit from a donated device:

Contact us to request an application form.
Eligibility is based on financial need and hearing loss suitability.
Please note: Hearing tests, fittings, and any required supplies (e.g., earmolds, batteries) are not included in the donation. These services are offered at reduced rates where possible.

– 778-340-1101
–customercare@hearathome.ca

OTHER WAYS TO SUPPORT SECOND SOUND

Make a monetary donation to help cover refurbishment and service costs.
Partner with us to refer clients or organize a collection drive.
Spread the word by sharing this program with others who may want to donate or apply.

Let’s Bring Hearing Full Circle.

Your unused hearing aids still have value.
With Second Sound, they can help someone hear the moments that matter most.

Our Hearing Services

Business Hours

Have Hearing Complications? Contact Us Today

778-340-1101

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

Wonderfull service. Careing and kind Thanks so much

nigel c
November 20, 2024

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs.… read more

Arthur Czerniak
September 24, 2024

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!

L K
December 20, 2024
Very professional, easy to talk to, explained things in a way that I could understand.

Jeanette Paynter
October 20, 2024

Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in… read more hearing aids.

Amir M
July 20, 2025

I had the best experience with Hear at Home. Jennifer is so professional and always… read more

Cherie Chen
August 20, 2024
Quality people and outstanding service. 5 star recommendation. Gary

Gary Segnoe
November 20, 2024

I first met Jennifer 16 years ago, when I got my first set of hearing… read more

Rebeca
August 20, 2024

Awesome service and gentle wax cleaning. Most comfortable I have ever had. Worth every penny.

John Kenney
August 20, 2024

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.