Communication Tips for Supporting People with Hearing Loss

Sound doesn’t travel well through walls or doors, and hearing aids typically work best within about five metres. It’s always better to speak face-to-face so that both speech and visual cues can help with understanding.

Shouting can distort sound and change your facial expression, making speech reading harder. Speak at a normal volume, a little slower if needed, but don’t over-exaggerate.

Whenever possible, minimize competing sounds such as TVs or music, especially when having an important conversation or speaking in noisy places like restaurants.

When sharing important information like phone numbers, addresses, or times, check that the other person has understood. Ask them to repeat it back or write it down.

If asked to repeat something, do so with patience. Avoid dismissive phrases like “never mind” which can make someone feel excluded. If repeating doesn’t help, try rephrasing your message.

People with hearing loss need extra focus to stay engaged in a conversation. When changing topics, say the listener’s name or pause to get their attention before continuing.

In busy places, pause often and face the listener so they can better follow along. If possible, move to a quieter spot for important conversations.

In group settings, take turns speaking and avoid talking over one another. Quick shifts between speakers can make it difficult for someone with hearing loss to keep track.

Good lighting makes facial expressions and lip movements easier to see. Choose well-lit areas when talking.