Hear at Home employees, managers and owners are committed to a
strict Code of Ethics which we openly share and promote.
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this mobile hearing clinic, should avoid causing any adverse effect on the human rights of clients, people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables to the client. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements.
We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally paid in full at the time of the service or delivery of a product.
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients and suppliers. In return we respect the moral and intellectual copyright vested in our clients’ and suppliers’ intellectual property.
We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities and outcomes of every activity. We encourage regular review meetings and provide regular progress reports.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients and their specific needs.
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.
I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly… read more
Gary de JongEveryone is friendly, caring, and trying their best. My visits for the past year… read more
Janice & Jim ThompsonFantastic. I’d give these guys 10 stars if I could. Cleared both ears. They have the… read more
Jonathan McnairI first met Jennifer 16 years ago, when I got my first set of hearing… read more
RebecaI am very pleased with the service that I received from the staff working there.… read more
Gabrielle VézinaWe brought our friend to this clinic whose hearing had gotten incredibly bad because of… read more
Agnieszka JaszczewskaI have been dealing with Jennifer and her team for approximately 4 or 5 years… read more
Ch SOver a four week period, Holy Desta patiently facilitated our nearly ninety year old mother… read more
Janet EvistonGreat service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in… read more
Amir MIf you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Have Questions? We can help
Just submit the form below and one of our client care associates will contact you to schedule a hearing care appointment.
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
© 2025 Hear at Home Mobile Hearing Clinic
We’re excited to announce that Hear at Home Mobile Hearing Clinic has been nominated for “Favourite Hearing Clinic” in North Shore News’ annual Readers Choice Awards 2026. Learn More
