Frequently Asked Questions

General Information

Often the high-pitch sounds of speech are harder to hear, like S, F, and TH. Those sounds make words crisp. When they’re missing, voices can feel muffled or unclear, even when the volume seems fine.

That’s common. It can be from wax, noise exposure, aging, or just how each ear has changed over time. A hearing test will show what’s going on and whether it needs treatment or support.

Those voices are naturally higher in pitch. And high frequencies are usually the first to change with hearing loss. So it’s not about people mumbling, it’s that certain sound ranges are harder to catch.

TVs layer music, background noise, and voices together. If you’re turning it up to understand, not just to hear, it’s usually a sign of changes in clarity rather than volume.

Your brain needs clear sound to separate speech from noise. When hearing changes, your brain has to work harder. That’s why restaurants or family gatherings can feel tiring or frustrating.

Hearing changes are common as we age, but that doesn’t mean it should be ignored. Support can make a big difference in confidence, safety, communication, and staying socially connected.

Age-related or noise-related hearing loss is usually permanent. Ear wax or fluid, on the other hand, can cause temporary hearing changes. A proper test shows the difference right away.

Possibly. Wax can block sound and make things feel dull or echoey. A quick look in the ear tells us immediately.

You don’t need a referral. You can come straight to the clinic for a full hearing test. After that, if a referral is needed, we’ll guide you and send your results directly to your doctor, whether your hearing is normal or if there’s hearing loss that needs follow-up

About Your Appointment

We take a look in your ears first, then you listen to different tones and speech through headphones. It’s comfortable, straightforward, and gives clear results.

Around 45 to 60 minutes.

No referral needed.

No, it’s painless.

Only if your results show that they’ll genuinely help. You’re always in control of the decision.

Most are very discreet. Small, light, and designed to blend in naturally.

No. Modern hearing aids are built for clarity and comfort, not blasting sound.

Usually 3 to 6 years, depending on care and daily use.

Yes, there’s a trial period so you can see how they feel in real life.

The cost depends on the level of technology in the hearing aid and the amount of support included. Higher technology helps more in busy environments like restaurants or group conversations. And the service plan you choose also plays a big role because it covers your follow-up care, adjustments, cleanings, and support over time.

Prices vary depending on the technology level and the service plan you choose. On average, one hearing aid with a service plan is usually between $2,000 and $3,500

Some plans offer partial coverage. 

Yes, hearing aids are considered a medical expense. You can claim them on your taxes, and we can provide the receipts you need. They’re also eligible under most healthcare spending accounts and some extended benefits plans.

Yes. Monthly payment options are available.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

  • Great service and very nice & knowledgeable staff. Jennifer is super experienced and knowledgeable in… read more

    Amir M Avatar Amir M
    July 20, 2025

    I have visited many different hearing clinics over the last 15 years for my hearing… read more

    Liz Bruce Avatar Liz Bruce
    September 24, 2024

    My experience with Hear at Home, from the first phone call to the services received,… read more

    Zhigang Duan Avatar Zhigang Duan
    April 20, 2025
  • Great place. Very professional. My ears were very badly plugged and they spent the extra… read more

    Gisele Rasmussen Avatar Gisele Rasmussen
    September 5, 2025

    I attended Hear at Home’s office in North Vancouver yesterday and came home very happy!… read more

    Maureen Hutton Avatar Maureen Hutton
    January 1, 1970

    Jennifer came to our place with her beautiful assistant Holy to help my mother who… read more

    Alkarim Amarsi Avatar Alkarim Amarsi
    June 24, 2025
  • Their ear wax removal service was quick and easy. Staff were very helpful and friendly… read more

    Cam R Avatar Cam R
    May 15, 2025

    It was so reassuring to have my hearing tested by the wonderful team at Hear… read more

    Melanie Steele Avatar Melanie Steele
    December 20, 2024

    Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable… read more

    Samuel Ferguson Avatar Samuel Ferguson
    March 20, 2025

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If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.

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