Code of Ethics

CODE OF ETHICS

Our Code of Ethics

Hear at Home employees, managers and owners are committed to a
strict Code of Ethics which we openly share and promote.

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of Care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this mobile hearing clinic, should avoid causing any adverse effect on the human rights of clients, people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables to the client. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements.

Payment

We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally paid in full at the time of the service or delivery of a product.

Intellectual Property and Moral Rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients and suppliers. In return we respect the moral and intellectual copyright vested in our clients’ and suppliers’ intellectual property.

Quality Assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities and outcomes of every activity. We encourage regular review meetings and provide regular progress reports.

Professional Conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients and their specific needs.

Equality and Discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

OUR PINKY PROMISE TO YOU

The Hear at Home Promise

Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.

CLIENT STORIES

No matter what happens in the world, these people remain the center of ours.

I recently had a hearing test and trial period for hearing aids at the Hear… read more

DUNCAN WYLLIE
December 20, 2024

From the moment I stepped in the clinic, I was greeted with a smile and… read more

Elizabeth Virata-Santos
June 24, 2025

Hearing at home, was referred to me by a friend who has been coming to… read more

Schulz Schulzconstruction
March 16, 2026
Got mom’s hearing aids here. The staff have all been wonderful. Explained everything to… read more

Deimi Lee
November 20, 2024

I had a great experience here for an ear wax check. The doctor was extremely… read more

Nandan Sahni
December 2, 2025

I had a wonderful experience during my first visit here. From the very first phone… read more

Teri Large
March 20, 2025
I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids.… read more

don macdonald
November 20, 2024

Great personable service for an annoying full ear that felt infected but just needed a… read more

Jan Block
August 22, 2025

Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more

Dave Wall
March 20, 2025

Schedule a Hearing Care Appointment

If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.