Support Videos

Regardless of whether you consider yourself to be tech-challenged or a tech-wizard, hearing aids come with their own set of challenges. To help our patients, or anyone else who could use some troubleshooting tips or tricks, we have compiled several videos that walk you through hearing aid care and maintenance, changing your hearing aid batteries, changing earwax filters, and instructional videos for Phonak, Starkey, and Unitron hearing aids.

Check out the titles we have available:

Phonak Instructional Videos

Learn all you need to know to clean and care for your Phonak Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Starkey Instructional Videos

Learn all you need to know to clean and care for your Starkey Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Unitron Instructional Videos

Learn all you need to know to clean and care for your Unitron Hearing Aids. Are we missing a video? Head over to our contact page to request additional help.

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Battery Instructional Videos

Learn how to insert or change batteries in your custom hearing aids. Learn our tip for tracking when to change your battery.

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Check your Postal Code

You may be wondering if our mobile services cover your area?

Simply complete this form by entering your postal code and contact details, and we’ll contact you to let you know if we cover your area and what our availability for an in-home visit looks like.

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What Local People Say

5 out of 5 stars
Lea Atkinson
27/10/2021 - Google


Jennifer was a most efficient and pleasant professional. She explained all aspects of my mother's new aids clearly and simply. As my mother is 96 that was essential. She never seemed frustrated when mum needed help with putting the aids in (no matter how many times)! She never hurried with the visits and we both felt more confident with their use after each visit. 
5 out of 5 stars
Isabel Eng
26/04/2022 - Google


We are so grateful for Jennifer who fitted our mom with her hearing aids. Her gentle and kind character which made my mom feel comfortable and she worked quickly to get the mould done at home. Jennifer is always quick to respond to any questions or concerns and is willing to go the extra mile to make sure the hearing aids are working properly. Thank you for improving my mom's quality of life. 
5 out of 5 stars
Hasti Khaki
27/04/2022 - Google


Jennifer from "Hear At Home" helped one of my family members pick the right hearing aid. Switching to a hearing aid is not an easy journey for most people; however, Jennifer made it very seamless and enjoyable by being attentive, genuine, efficient, and professional. She gave us plenty of time and options to try out numerous hearing aids before making the purchase. We highly recommend Hear at Home since it was one of the best service interactions we've had in many years. Thank you Jennifer! 
5 out of 5 stars
Simon Manvell
27/10/2019 - Google


Being on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and... read moreBeing on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and each time presented a better alternative. In the end, my solution is a home run. I have a higher quality of life which has led to better understanding in my relationship and has increased my effectiveness in my business. I am amazed at her honest care and attention for her clientele. It's truly genuine and rare. I have and will continue to recommend her to anyone looking for a true professional that is capable of providing solutions designed specifically for each customer. read less 
5 out of 5 stars
Aurora Scott
27/10/2019 - Google


What an incredible experience- Jennifer’s caring, knowledgeable & professional approach was amazing! We recently had our mom fitted with hearing aids, and with Jennifer’s expertise, the process was smoother & more positive than we could ever expect- from choosing the product to offering advice & guidance for all of us. Most importantly she helped our mom feel comfortable & the result has been truly life-changing. Cannot recommend Hear At Home more highly!! Thank you 🙂 
5 out of 5 stars
Nancy LeBlevec
27/10/2017 - Google


Jennifer was very patient and lovely with my mother. As is the case for most older adults, they refuse to believe they need hearing aids. Jennifer was very adept at explaining not only the necessity but how it impacts other areas in her life. She came back twice to ensure the hearing aid fit properly and when my mom was still having some issues, she kindly switched her to another more comfortable style. I would strongly recommend Jennifer, she is very professional and compassionate with the older population. 
5 out of 5 stars
P L
27/01/2022 - Google


I went online looking for a hearing aid service that could go to my 95 year old mother’s extended care home. I came across Hear at Home, and they were fantastic! They made the whole process very easy, provided an excellent assessment and plan Including follow up, and recommended the perfect hearing aid solution for my mother’s needs. The pricing was very competitive given the special circumstances. What I appreciated most, was that they made my mother feel very comfortable throughout the process. Highly recommended! Paul Livingston 
5 out of 5 stars
C Geiss
12/04/2023


Tracey was great, full of very good information, interesting topics. I would certainly attend another talk at Hear at Home. 
5 out of 5 stars
June Milliken
27/10/2021 - Google


Jennifer was incredibly helpful to my mother (new client) and I on very short notice. today. She was warm and friendly, thorough and informative, efficient and very fair. We were grateful to learn new hearing aids were not needed, just some cleaning (which she demonstrated clearly) and recalibrating, following a hearing test. I would definitely recommend her business to anyone with mobility issues or privacy concerns or just wanting someone in the business of hearing and hearing support on their side, not beholden to a single manufacturer. 
5 out of 5 stars
Susan Parson
31/08/2022 - Google


Jennifer and her team are absolutely fantastic! The in-home service made everything so easy and comfortable for my father-in-law. Jennifer is so professional and knowledgeable about hearing aids and is very kind and compassionate with her clients. I would highly recommend the team at Hear at Home, you won't be disappointed. 
5 out of 5 stars
Maureen Hutton
27/10/2021 - Google


I received my new hearing aids this morning and I am so Happy! Having an in-home hearing test and getting fit with hearing aids while sitting in your dining room was so convenient. The service is excellent and Jennifer was so thorough and patiently explained every detail to me. I would highly recommend. 
5 out of 5 stars
Sara Fox
27/10/2021 - Google


Jennifer's mobile hearing aid clinic is a fantastic service. My dad lives on Bowen Island, so it was extremely helpful for him to get his new hearing aids without having to travel to the mainland. Jennifer is knowledgable, kind, good-humoured and helpful. She explains the options clearly. We did not feel at all rushed or pressured. We enjoyed the time that Jennifer spent with us, and learned a lot too. My dad is thrilled with his new hearing aid and the improvements it has made to his life. I got my own hearing aids somewhere else - before we knew about Jennifer and Hear At Home. I will certainly be going to Jennifer in the future. Thank you! 
5 out of 5 stars
D H
18/04/2022 - Google


Jennifer came to our home to test my mother's hearing, gave us a report and helped us assess our options. There was no sales pressure and we later bought a set of hearing aids from Hear at Home. The follow-up service was excellent, including 3 review visits to my mother's care home. It has made a big difference to our ability to communicate with my mom. Highly recommend Hear at Home. 
5 out of 5 stars
Christopher Williams
09/05/2022 - Google


Jennifer and Hear at Home are exceptional and I would highly recommend her to anyone contemplating hearing aids.



Jennifer is patient, knowledgeable and professional. She takes the time to understand individual needs and to tailor the product to your specific situation. The home visit was a great way to get a hearing test and to have the time to ask questions and make an informed decision. Her follow up was fantastic and she clearly knows her products and the needs of her clientele. She goes the extra mile and more!



In short, beyond just being happy with my purchase, Jennifer and Hear at Home were one of my best consumer experiences in years. I would not hesitate to recommend Jennifer and her company to anyone who feels they, or someone they know, needs hearing assistance. Thanks, Jennifer!



-Christopher Williams 
5 out of 5 stars
Wedad Keshavji
27/10/2021 - Google


Jennifer recently fitted my mum, who is 93, with new Hearing Aids. My mum resides in a Long Term Care Facility and Jennifer was able to to use her mobile equipment to get the perfect results. Jennifer is kind, gentle, respectful and worked in a positive manner with my mum to achieve the results that have greatly benefited my mum. Thanks Jennifer. 
5 out of 5 stars
Deborah Foot
27/10/2017 - Google


Our first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once... read moreOur first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once that declines it can't be recovered. I was fitted with the most up to date technology with recharging batteries and blue tooth capability. Follow up was excellent. I have on numerous occasions recommended Jennifer to friends and would highly recommend her to others who are experiencing hearing loss. read less 
5 out of 5 stars
Kim Hall
27/10/2019 - Google


Jennifer is caring, knowledgeable, professional and comes to your loved ones home to help them get custom hearing aides and provide services to help them hear and communicate better. She clearly explained to me and my Father that the part of his brain that listens and interprets words was becoming impaired since his ears could not hear the words properly. He, and his friends and family members, were so much happier when we could have a proper conversation with him instead of him just nodding and smiling and pretending to hear us. I would highly recommend Hear at Home to all seniors, especially ones who have trouble getting out of their home. 
5 out of 5 stars
I Brown
20/02/2023


The webinar was a pragmatic approach to handling difficult and frustrating conversations with individuals with dementia. 
5 out of 5 stars
Ross Forman
11/11/2022 - Google


Jennifer was great! She helped me with hearing protection. Super professional and such a nice person to deal with. I'm sure I will be back in touch in the future! Love the new office! 
5 out of 5 stars
Emily James
27/10/2020 - Google


We met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is... read moreWe met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is understanding and empathetic and explains everything so clearly. read less 