Patient Forms

Hear at Home Mobile Clinic aims to ensure each client has everything they need to hear the sounds of the world we live in, in the best way possible. We are dedicated to provide high quality service and products by qualified Registered Hearing Instrument Practitioners.
Download the forms below:

For Immediate Assistance Call
778-340-1101
Hearing Assessment Consent Form
Client Handout - Our Services (Large Print)
Disclose Health Info Consent Form
COVID-19 Protocols
Check your Postal Code

You may be wondering if our mobile services cover your area?
Simply complete this form by entering your postal code and contact details, and we’ll contact you to let you know if we cover your area and what our availability for an in-home visit looks like.
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What Local People Say

5 out of 5 stars
T Wheeler
12/04/2023


For a person who is very new to understanding financial independence, it was presented in a very simple yet informative manner. I feel like my knowledge on the subject has been improved. 
5 out of 5 stars
Maureen Hutton
27/10/2021 - Google


I received my new hearing aids this morning and I am so Happy! Having an in-home hearing test and getting fit with hearing aids while sitting in your dining room was so convenient. The service is excellent and Jennifer was so thorough and patiently explained every detail to me. I would highly recommend. 
5 out of 5 stars
Judy Bjornson
27/10/2021 - Google


Jennifer from" Hear At Home" came to my dear mom's home yesterday to do her hearing test and check her hearing aids. Her expertise, kind nature and superior service was by far the best mom has ever received. Mom is 90 and I have been taking her to all of her appointments for years, I love the fact I don't have to drive her anywhere and she receives such better care in her own home. Thank you so much Jennifer and I will be highly recommending you to all of my clientele. Judy Bjornson 
5 out of 5 stars
Adam Woodall
27/02/2022 - Google


Such a fantastic experience working with Jennifer at Hear at home! She really took the time to understand what was going on with my hearing physically and mentally. She went above and beyond to give me the highest quality care. Highly recommended! 
5 out of 5 stars
Simon Manvell
27/10/2019 - Google


Being on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and... read moreBeing on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and each time presented a better alternative. In the end, my solution is a home run. I have a higher quality of life which has led to better understanding in my relationship and has increased my effectiveness in my business. I am amazed at her honest care and attention for her clientele. It's truly genuine and rare. I have and will continue to recommend her to anyone looking for a true professional that is capable of providing solutions designed specifically for each customer. read less 
5 out of 5 stars
L Ng
08/11/2022 - Google


My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation... read moreMy mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional. read less 
5 out of 5 stars
Amina Valimohamed
27/10/2019 - Google


When my elderly father faced the challenges of hearing loss and required hearing aids, we reached out to Hear at Home and received excellent service and care from Jennifer. With a thorough understanding of the challenges my father was going through, given his hearing loss, Jennifer both educated and informed us on the topic. She also provided us with the options best suited for my father to help improve his quality of life. Jennifer’s professionalism and patience were contributing factors in making my dad’s transition to using hearing aids, successful. I would highly recommend Hear at Home. 
5 out of 5 stars
Patty Lee
27/10/2019 - Google


My Father is 100 years old and in excellent health both physically and mentally, except for his hearing. As a WWII veteran, he qualified for top of the line hearing aids but even so he has struggled with his hearing for the past 5 years. Over the last year he became more and more disengaged as it was too hard for him to hear and it seemed like he just gave up trying. It didn't matter how many times we took him to the ear clinic where he got his hearing aids they kept blaming it on wax. I heard about Jennifer from a good friend and decided to get me and my wife's hearing checked. As we both worked, I thought Jennifer 's mobile in home after work hours service was both easy and... read moreMy Father is 100 years old and in excellent health both physically and mentally, except for his hearing. As a WWII veteran, he qualified for top of the line hearing aids but even so he has struggled with his hearing for the past 5 years. Over the last year he became more and more disengaged as it was too hard for him to hear and it seemed like he just gave up trying. It didn't matter how many times we took him to the ear clinic where he got his hearing aids they kept blaming it on wax. I heard about Jennifer from a good friend and decided to get me and my wife's hearing checked. As we both worked, I thought Jennifer 's mobile in home after work hours service was both easy and convenient for us. She came to our home and tested our hearing. We were within normal range but I still had problems with hearing the TV clearly. Jennifer recommended a few hearing assist devices for me. One was perfect. I no longer blast the TV to hear and my wife doesn't sit covering her ears. I mentioned to Jennifer the issues with my father. She immediately asked me to send a photo of his hearing aids. I did and she knew immediately that the hearing aids he had were not suitable for his wax problem. Jennifer followed up with Veteran's Affairs, found that he was eligible for new hearings aids and recommended a much better brand of hearing aid for my Dad both in general and with his wax issue. She came to his home, tested him, fitted him with the new hearings aids, patiently walked him through the handling of the new ones and had him pretend he was getting ready for bed, getting up in the morning, turning on the TV, all of the things he would need to know how to do on his own with his new hearing aids. Well it's been almost a month and our Dad is back! He can converse with the family again. He doesn't shout but speaks at a normal level both at home and even in a loud restaurant. Don't waste your time and money going to expensive Hearing Aid clinics. Call Jennifer. Not only is she so convenient with in home service, she is an expert and is familiar with the issues and available options related to hearing. She is also not affiliated with one brand so can fit you with what is the best option available for your particular need. Jennifer has ensured our Dad will live a fuller, significantly improved, quality of life and we can talk and socialize with him again and not be frustrated and sad. He says he wants to live till 104 cause he can hear again. Thanks Jennifer for giving us back our Dad. read less 
5 out of 5 stars
Lynn B
20/02/2023


The presenter was excellent, she provided us with very pertinent information that I can use going forward. 
5 out of 5 stars
Kimberley D
20/02/2023


I really enjoyed attending the Dementia event, I would certainly attend another event in the future as the content improved my knowledge on the topic. I found it helpful to receive information on positive caring for folks with dementia. 
5 out of 5 stars
Heather Prochuk
27/10/2017 - Google


I resisted doing something about my hearing loss for many years -partly denial on my part, but also because I felt the professional I consulted many years ago seemed more interested in selling hearing aids rather than addressing my needs. My experience with Jennifer couldn't have been better. She obviously cares about her clients -using gentle humour to put me at ease. She was patient, thorough and explained everything without overwhelming me with information. I felt totally confident that my needs and well-being was her primary focus. A whole new hearing world has opened up for me now-I never realized how much I was missing before getting my hearing aides. She continues to follow up - which reinforces for me that she sincerely cares and wants only the best for her clients. Thank you, Jennifer. 
5 out of 5 stars
Troy Forster
27/10/2019 - Google


I was very pleased to hear about Jennifer at Hear at Home Mobile Hearing Clinic as it is difficult to get my 91 year old Mom out to appointments. Her hearing loss was getting worse and she wasn’t keen about getting hearing aids to the dismay of my sister and me. The way Jennifer gave the hearing test, explained hearing loss and the impact it has on our lives gave my Mom confidence to move forward in getting a pair of hearing aids. Communication is so much better now. Ongoing it is especially helpful that Jennifer does monthly cleaning clinics at the Assisted Living Residence where Mom lives. The care and maintenance tutorials on her website are great too! Jennifer has a wonderful service to people with hearing loss and their families. She is professional, knowledgeable... read moreI was very pleased to hear about Jennifer at Hear at Home Mobile Hearing Clinic as it is difficult to get my 91 year old Mom out to appointments. Her hearing loss was getting worse and she wasn’t keen about getting hearing aids to the dismay of my sister and me. The way Jennifer gave the hearing test, explained hearing loss and the impact it has on our lives gave my Mom confidence to move forward in getting a pair of hearing aids. Communication is so much better now. Ongoing it is especially helpful that Jennifer does monthly cleaning clinics at the Assisted Living Residence where Mom lives. The care and maintenance tutorials on her website are great too! Jennifer has a wonderful service to people with hearing loss and their families. She is professional, knowledgeable and caring and I would highly recommend her services. read less 
5 out of 5 stars
Greg Viger
03/09/2021 - Google


Jennifer & the Hear At Home staff are amazing. The kindness, warmth, sincerity and genuine concern for their clients and family is like I have never witnessed in a business. It is kind of hard to believe until you experience it. Read the other reviews and there is a consistent pattern in the accolades. They go above and beyond to do right for their clients and make it as easy as possible to handle what can sometimes be hard situations.



I completely trust them with my parents and can not recommend them enough to care for your loved ones. 
5 out of 5 stars
R Smith
20/02/2023


Hello Karen & Jennifer - short note to thank you both for that very valuable Dementia Tips session on Monday.

It’s only Tuesday and I have already implemented at least two of the tips to great success - such a help to have your insight and practical suggestions to work with our mom’s new reality……….thanks again!!……….. 
5 out of 5 stars
Donny Mekilok
27/10/2021 - Google


My experience with Hear at Home was the best service interaction I've had in many, many years. Jennifer is a gem who went above and beyond the call of duty. Knowledgeable, personable and passionate about getting the issue resolved. I can't say enough good things about my experience with Hear at Home. I highly recommend Jennifer and Hear at Home. You'll be so happy you made the call. 
5 out of 5 stars
Linda Hagen
27/10/2020 - Google


My sister and I feel blessed to have met Jennifer from Hear at Home. Getting our mom the help she needed with her hearing has significantly changed Mom's life for the better and, thanks to Jennifer, the entire process was pleasant for all of us. Having our mom being able to hear again truly is amazing but equally amazing is the way Jennifer does what she does. Right from the start of the process her calm, friendly demeanor put all of us immediately at ease. We were a bit concerned about how well our mom would handle the actual hearing test but Jennifer's patience, interjected with appropriate and well-timed humour, had our mom relaxed and understanding what she needed to do in a matter of minutes. Jennifer has a thorough and clear way of explaining things... read moreMy sister and I feel blessed to have met Jennifer from Hear at Home. Getting our mom the help she needed with her hearing has significantly changed Mom's life for the better and, thanks to Jennifer, the entire process was pleasant for all of us. Having our mom being able to hear again truly is amazing but equally amazing is the way Jennifer does what she does. Right from the start of the process her calm, friendly demeanor put all of us immediately at ease. We were a bit concerned about how well our mom would handle the actual hearing test but Jennifer's patience, interjected with appropriate and well-timed humour, had our mom relaxed and understanding what she needed to do in a matter of minutes. Jennifer has a thorough and clear way of explaining things which was especially valuable when it came to understanding the hearing test results, why she was recommending specific types of hearing aids and how to insert and care for the hearing aids we selected. Her response time to phone calls and e-mails was also very prompt which was also greatly appreciated. As well, Jennifer made a recommendation of an alternate communication device to the telephone which has significantly improved quality and quantity of connecting with our mom. We highly recommend Jennifer and Hear at Home for anyone in need of a hearing test or devices for themselves or anyone under their care. Linda Hagen & Jennifer Champagne read less 
5 out of 5 stars
D H
18/04/2022 - Google


Jennifer came to our home to test my mother's hearing, gave us a report and helped us assess our options. There was no sales pressure and we later bought a set of hearing aids from Hear at Home. The follow-up service was excellent, including 3 review visits to my mother's care home. It has made a big difference to our ability to communicate with my mom. Highly recommend Hear at Home. 
5 out of 5 stars
Cathy M
20/02/2023


The key piece of information I took from the Dementia webinar was the information provided about the difference between dementia and alzheimer’s disease. I found it informative and would attend again. 
5 out of 5 stars
Heather Zerr
27/10/2021 - Google


Jennifer & Hear At Home is a top rate business with outstanding service. I would highly recommend them to anyone looking for a very professional and reliable mobile hearing service. This business offers honest, prompt services, bills fairly and provides patient, kind in-person services employing best practises when delivering services to more vulnerable clients including elderly persons living in care with a range of physical and/or social/emotional and/or cognitive challenges. Jennifer maintains very positive relations with care home staff so she is always welcome to service the clients - even during Covid! 
5 out of 5 stars
Deborah Upton
27/11/2021 - Google


Jennifer has been taking care of my hearing needs for several years now and I picked her specifically because of her offering to come to my home to do my annual tests. The strength of her client reviews helped me make the final decision to call. Jennifer is a consummate professional in that she is well organized, consistent in her communications, prompt in her arrival at our appointments and incredibly supportive in coming up with suggestions to help improve my hearing and word recognition as changes occur. On a scale of 1 to 10 she is an 11 for me! 