Hear at Home Code of Ethics

Hear at Home employees, managers and owners are committed to a strict Code of Ethics which we openly share and promote.

Our Code of Ethics

Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of Care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this mobile hearing clinic, should avoid causing any adverse effect on the human rights of clients, people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables to the client. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements.

Payment

We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally paid in full at the time of the service or delivery of a product.

Intellectual Property and Moral Rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients and suppliers. In return we respect the moral and intellectual copyright vested in our clients’ and suppliers’ intellectual property.

Quality Assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities and outcomes of every activity. We encourage regular review meetings and provide regular progress reports.

Professional Conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients and their specific needs.

Equality and Discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

Schedule a Comprehensive Hearing Assessment

Getting the right device to meet your unique hearing needs is a critical element in better hearing. Before choosing the device that is best suited for addressing your needs, you need a professional, comprehensive hearing assessment.

If you or a loved one believe it might be time to take advantage of today’s advance hearing aid technology, complete and submit the adjacent form and we’ll call you back to schedule an appointment.

"*" indicates required fields

Your Name*

What Local People Say

You Asked, We Answer

Blog

Smartphone apps can be used to control and adjust pretty much every aspect of daily life and routines you might need them to.

Optimize Hearing Aid Function With Smartphone Hearing Aid Apps

It seems like there is a smartphone app for almost anything these days, including a wide range of apps that focus on improved health and…...
Adapting to a new hearing aid device is an ongoing process and a bit of patience and effort is required to achieve maximum results.

Adapting & Adjusting to Your New Hearing Aids – 6 Helpful Tips

Hearing loss generally comes on gradually, but can become debilitating over time if not dealt with accordingly. Making the wise decision to get hearing aids…...
When people that require hearing aids do not wear them consistently, the brain adapts and adjusts. This can result in the brain forgetting how to hear.

Consistency is Key to Optimizing Hearing Aid Performance

A common misconception about hearing aids is thinking that it is only necessary to wear them in situations where direct communication is occurring or in…...

At Your Home, Or Ours.