Vancouver Hearing Loss & Treatment Testimonials

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The highest compliment we can receive is a referral from one of our clients. We pride ourselves in our service and quality of products we can supply to you. We appreciate your comments, testimonials and reviews.

Take some time to read through our client testimonials and learn more about what Hear at Home can offer you in the near future.


What our Clients have to Say About Us & Our Mobile Hearing Clinic

Just a thank you...once again, for helping come to Selwyn’s hearing aid problems-of which there seem to be many for one reason or another! It was so kind of you to take all the trouble of getting the red one repaired. He actually answered his own phone tonight which he hasn’t done for it seems months.
Many thanks again...

— Margaret

I felt compelled to write a testimonial on the service I recently received from Jennifer the owner and professional hearing specialist of Hear at Home. I purchased hearing aids from her 4 years ago and she has been very helpful with all of my concerns and issues ever since. This week I managed to pull the receiver off of one of the units accidentally. Jennifer without hesitation not only made time for me on her lunch break the very next day but she also fixed my hearing aid perfectly and didn't charge me. That kind of service level is so rare now a days that I had to write a review about it. I would highly recommend making an appointment with her to discuss and purchase your hearing aids. You will NOT find a more professional caring person in this field.

— Fred Dibartolomeo

Jennifer from Hear at Home came to Courtyard Terrace May 2016 to inform the tenants about hearing loss and the progression of it along with some solutions that individuals might find useful in the event that they are in that situation. The talk was informative and all 24 of the tenants sat listening for over an hour; some even staying longer to ask questions.

Jennifer's easy, kind and professional manner, as she quickly reshuffled the seating arrangements for those with hearing difficulty, endeared her to the tenants - it was more than clear, through her actions, that she cared about these individuals, strangers though they may be.

The information session helped both staff and tenants understand more thoroughly the tell-tale signs of dealing with the stress, difficulty and denial that may result from progressive hearing loss. It was only with prodding at the very end of the session that Jennifer touched briefly on the Hear at Home services that she offers and the cost of such services.

One of the best Wellness Clinics of the year both tenants and staff were impressed with not only the information but with the easy and friendly manner in which Jennifer conducted the whole session. We at Courtyard Terrace were delighted that Jennifer agreed to share her time and knowledge with us.

Thank You Jennifer

— Pauline Leahy (Recreation Coordinator)

I have to say, that yesterday's was the most enjoyable and informative hearing test I've ever had. Jennifer Cowtan was most knowledgable and professional, explaining the purpose of each test clearly and taking the time to go over the results. Hear at Home offers a unique combination of home care service with state of the art medical technologies. I know my hearing is now in good hands.

— Thanks H@H!
Dave

From the day my 88 year old mom and I met Jennifer from Hear at Home, the service has always been friendly, professional and efficient. Jennifer and her staff have been so kind and helpful. They have supported us when we needed assistance in picking the right hearing aid. The staff pops by the house whenever I have asked for some assistance with batteries, adjustments etc. and they are always so pleasant and helpful, they never make you feel like an imposition. I would highly recommend Hear at Home to adult children with parents needed hearing aids. Our entire experience has been positive and very rewarding as my mom’s hearing has improved and she is much happier being able to hear all the conversations going on. It is rare that you get the one to one customer service these days but Jennifer and her team really do provide such a service. They go above and beyond!

— Cheers,
Shauna

I wanted to write a short note to commend “Hear At Home Mobile Hearing Clinic”. I am so happy we found you. You fitted my father with his first hearing aids when he was 85 years old. Over the last two years the quality of his life has been immeasurably improved. It changed our lives too because we could finally communicate again.

Dad tells me repeatedly how happy he is with the hearing aids. You may recall he was resistant at first but now would not go a single day without them. I don’t think there can be a better recommendation than that. He hears the world around him and he is fully engaged in conversation. He is part of the world again.

We have been very impressed with your service. One thing I really admired was that you did not represent any one brand of hearing aid. Your commitment was to find the right fit and type of aid for my father. Having all the testing, fitting and follow ups performed in his home made the process very easy and I would go so far to say pleasant. You were more like a friend coming over for a visit.

I wanted to also say what a kind and patient person you are. You spent hours working with my father. Your time wasn’t limited to just a one hour appointment and then on to the next patient. Every step of the process was handled with your utmost attention and caring.

Recently dad pulled off a small piece of his earpiece. One of your staff came by his home, repaired the item and then left without even a charge.

It has been a pleasure working with you. We are most grateful for your expertise and continued efforts.

— Rita Williams,
West Vancouver, BC

Working at Hear at Home has truly been an eye-opening and rewarding experience. As a student practitioner who is new to the hearing healthcare field, transitioning to real working environment can be a nervous process. However, Jennifer Abbott and Jennifer Cowtan have been kind, knowledgeable, and patient as they help me acquire the skills I need to succeed in my role. This same sense of professionalism and warmth are consistently seen in their work. I can tell that both Jennifer genuinely care for their clients and their dedication inspire me to make a difference in the lives of those with hearing loss

— Jessica

Jennifer, your service and knowledge are great, and really helped point us in the right direction. Your genuine care for your clients really comes through in your work. You have been most helpful in this process and I wanted to thank you again for your graciousness.

— Salimah J

Enough cannot be said in praise of Hear at Home Mobile Hearing Clinic founder Jennifer Abbott . How wonderful it was to have her come to my home and do my hearing test, make her assessment and order my hearing aids. She returned for fittings and follow ups. All this was done without any pressure to buy which had prevented me from going ahead with any decisions regarding my hearing loss with other companies. Her ongoing service is exemplar. She is always there when needed. Having had a couple accidents with my hearing aids, I speak very knowledgeably of this service. I also hope that everyone is aware of the work she does with seniors in care facilities which is so important. I highly recommend Jennifer and her mobile hearing clinic

— Anne Kenway

Jennifer kindly agreed to come and speak about hearing at three North Shore seniors residences where I provide programming for the residents. She gave an engaging presentation covering a numbers of issues around hearing loss as we age including stages people go through when their hearing declines, what to expect when getting your hearing tested and practical advice about purchasing hearing devices. Jennifer's talk generated many questions and spirited discussion among the residents attending. I listened to the presentation 3 times and learned something new at each session, including strategies on how to cope with my husband's hearing decline. A big thank you to Jennifer for giving of her time for these very necessary information presentations. We all need to learn the basics of hearing loss.

— Marilyn Cheveldayoff (Vancouver Coastal Health)

A few years ago my elderly father began losing his hearing, so I asked the nurses at his care home who they would recommend for a hearing test. Hear at Home was the immediate recommendation. Jennifer Abbott, their registered hearing aid specialist made everything so easy.. from Dad's first hearing test (done in facility), to taking wax mold impressions, to making a call to the Veterans Association to apply for coverage on his behalf. 3 weeks later she presented us with brand new, state of the art hearing aids, and spent lots of time showing us how to fit them properly, and maintain them on a daily basis. Jennifer even brought a one year supply of batteries and cleaning tools! She made a follow up visit to ensure everything was perfect. We couldn't have asked for more!

It's been several years now, and whenever there is a need to call for help. Jennifer is there! She goes well above and beyond the call of duty, listens to all of our concerns carefully, then follows through with the finest customer service I have seen in years. Hear at Home is hands down the best company to deal with for all of your hearing needs. Thank you Jennifer for making everything so easy!!

— Carole Vickers ↦ family

Thank you for your quick attention and service. The unit I borrowed from Karen worked very well for my dad. It will be wonderful having him hear us again.

— Leigh

I have been dealing with Jennifer Abbott at "Hear at Home" for 2-3 years and I wouldn't be more happy with her service. She is exceptionally kind, thoughtful, responds to your messages promptly and does everything she can to help you with ANY problems to do with the hearing aids. She has been a god sent to me. It's a great service, and thanks!

— R. Shellard

The way Jennifer cares for her business, and her genuine care for her clients, made working with Hear At Home an exceptionally rewarding experience. It’s people/practitioners like with Hear At Home that inspire me as an upcoming practitioner to want to pursue helping people regain the ability to hear. Because of the unique way the company operates being 100% mobile, I was able to have experiences that are not likely to happen working in a standard office setting. After seeing the behind the scenes of what happens at Hear At Home, I would not hesitate to refer anyone and everyone to them to receive honest and thorough care.

— Melissa
Student Practitioner

On behalf of the Recreation & Rehab team, I want to thank you very much for taking the time to teach us about hearing aids! Very helpful!

— Susan, OT
Evergreen House

THANK YOU very much for speaking with the seniors group in our Summer Tuesdays - Active Living for Seniors Program by NSNHouse. You compassion for seniors is clearly evident. Your special in-home assessments and ability to fit hearing aids is most helpful for seniors. Your offered suggestions on how to prevent hearing loss and explanation of the physical changes related to hearing loss. This gives more understanding of others who struggle with hearing.

— Lori Wall
Active Living for Seniors - NSNHouse Summer Tuesdays 2012

Thank you so much for taking the time to educate our students on hearing aids. We are grateful, and know it will be an asset to them and their residents in the future.

— Rosemary & Nadja
Capilano University Health Care Assistant Program

Thank you so much for all you have done to help with my hearing. It's wonderful to be able to hear again. You do a wonderful job!

— Elizabeth
West Vancouver

I'd highly recommend Jennifer and Hear at Home Mobile hearing clinic. Jennifer is professional, knows her business at an expert level, and is extremely personable.

— Shauna Grinke

My siblings and I hired Jennifer last fall to help my mother get her first-ever hearing aids. Considering my mother had resisted getting them for over a decade, we knew Jennifer had her work cut out for her! Thankfully Jennifer is great at what she does. She's incredibly professional, reliable and knowledgeable, and even more importantly, she is a truly kind and compassionate woman who has a way with people. During the entire process - from testing, to advice/recommendations, to fitting, to follow up - my mother was genuinely at ease with Jennifer. The whole experience was stress-free! If you're thinking you may need some help with a hearing issue, don't hesitate…call Jennifer! You'll be glad you did.

— Kerry Hanna

Jennifer Abbott provides service to a number of our residents right here in Churchill House. Jennifer and her team take special care of each inblockquoteidual. They follow up with the inblockquoteidual or family and is dedicated on finding the best results she can for her clients. Hear at Home also provides our residents with a monthly hearing clinic right here in the building. The convenience of all Hear at Home services result in healthy, happy and engaging residents.

- Nicole Shandler
Churchill House Retirement Community

I first met Jennifer of Hear at Home, when she visited my mother-in-law to assist with worsening hearing loss. I was impressed. When it came time to replace my 7 year old hearing aid, I immediately thought of Hear at Home. Jennifer was personable and very helpful with regard to my hearing aid options. I now am enjoying my new aids and would highly recommend Hear at Home to anyone concerned about personal hearing loss and wanting a little TLC as well.

— Jane Lacoviello

Hear at Home came and offered free on-site hearing screenings for the parents at Queen Mary and Westview Elementary school. I think one of the biggest factors is that these parents, mostly immigrants would not have had their hearing tested otherwise.

— Maria Morisseau
Community Development Project Coordinator
Queen Mary and Westview Elementary Schools

There is no hesitation in my personal satisfaction with the services performed by Jennifer of "Hear at Home". At last a comfortable fitting set of ear moulds and sounds I had forgotten. Thanks for your expertise and professionalism all done in the comfort of my apartment.

— K. Howard

I had decided that it was about time to choose hearing aids, since I was no longer sure just what my grand children were saying to me, and they knew that too. My friend recommended Jennifer from her own "Hear At Home" company. I am indebted to my friend for his advice as she did an amazing service for me. She arrived at my home for the appointment with all her gear to do a complete analysis of my hearing. Having finished the tests, she explained which hearing aid would be suitable for me. When I finally put them in my ears, I could not believe how all voices sounded so normal. Now my grand children and I have wonderful conversations.

— Bill

My Mother, Gladys, is 99 years old. Her health is surprisingly good, except for dementia and a serious hearing problem. Recently, after a meeting to test my hearing, I explained my Mother’s hearing difficulty to Hear At Home’s Jennifer Abbott; Jennifer’s suggestion turned out to be a modest and useful portable solution to Mom’s ability to hear. I’m pleased with the results for my Mom, and thankful to a very thoughtful, considerate Jennifer, who has helped Mom to reconnect with the care givers at her care centre. Many thanks, Jennifer.

— Gordi Moore
West Vancouver

Glad you were able to make it today and I am sure it will make a huge positive difference for my mom! Thanks for having such a wonderful service for our "stuck at home" seniors! I wish doctors could make house calls like they used to!

— Carol Parisian

I have found Jennifer at "Hear at Home" has provided me with the proper tools to alleviate hearing loss. Jennifer's service has been great. She is a caring and responsive practitioner.

— Betty Silverwood

The West Vancouver Seniors' Centre "Social Club" invited Jennifer, from Hear At Home, to come and speak to our group about hearing loss. We all enjoyed the presentation – it was interesting and very informative. Jennifer is a wonderful source for all ages to become aware of the signs and symptoms of hearing loss, the protocol for good ‘hearing’ maintenance, and updated hearing aid advice. The best part was the complimentary ear check! Everyone was pleased to have Jennifer peek in their ears and offer a quick update on each person’s ear health. Thank you, Jennifer, for contributing to the well being of senior citizens in our community.

— The West Vancouver Seniors’ Centre "Social Club"

I was first introduced to Jennifer when a friend of hers, my neighbor, sent me an email about Hear at Home Mobile. I needed a vibrating alarm clock for my husband and the ease of having it dropped off at my house as opposed to me driving over town to get one, seemed like a good deal. We met again when I needed swim plugs for my son. I'm not sure at what point it was that she joined our cause, but during one of these visits we chatted and she learned about my son's disease and what we were doing about it.

When Jennifer heard about Trey's disease, she offered to help and do what she could to support our fundraising efforts to find a cure for Hunter Syndrome. Most people who offer to help do so with good intentions, but don't follow through. Volunteering takes time. Time that most people don't have or don't want to make time for. So, when Jennifer offered, I thanked her and let it go. But within a week I started getting emails from Jennifer's friends and colleagues, donating items to the auction of our 'Tacos for Trey' event. By the time Jennifer was done with us, her contacts had donated approximately 20-30 auction items for our event. And then more of her friends showed up for our community event. I was blown away.

The amazing thing about all of this is that Jennifer doesn't have time. She is a single mum with a business. What she has is a huge heart, which, while sitting here writing this, brings tears to my eyes. Jennifer is now helping us with our new effort called 'Once Upon a Cure', a Gala for Hunter Syndrome Research to be held September 24 at The Sutton Place Hotel. Jennifer is a wonderful human being who has not only supported our community in North Vancouver, but she has the enriched the lives of myself and those around her. I am so so fortunate to have met her. Please do not hesitate to be in touch with me if you have questions.

— Deb Purcell

There is no way I can put into words how satisfied I am with my hearing aids. The reception is so natural I forget I am wearing them. The Founder, Jennifer Abbott of Hear at Home is very professional and the service is exceptional.

— Mary M Pedersen
North Vancouver

GREAT IDEA FOR A USEFUL BUSINESS. I think it’s a great idea for a new business. Not only is helpful to many people who have difficulty getting around but also an important part of everyone’s personal healthcare.

— John Torok

I work as am advocate and planning consultant for seniors I see the how difficult it can be for them and their families to get to appointments. Hear at Home provides their service in the privacy of your own home. A wonderful service, I highly recommend Hear at Home.

— Barbra Kirby

Hear at Home is an excellent concept for those busy offices too, as Jennifer can set up in a small quiet area and attend to the staff as they have time. Great Idea.

— Paul M

Great business idea. Very timely for the huge upcoming demographic of the aging population who require services from the convenience of their own home.

— Sue Gray

What a better way to service everyone, especially our seniors who have difficulties being mobile! I believe the business should most definitely be the winner of the best concept.

— Donna Wray

Jennifer is a breath of fresh air! Jennifer visits our residents once a month at a drop in clinic we hold on site. She also comes by multiple times during the month to follow up clients and to provide our residents with much easier access to hearing aid advice and services. It is a pleasure to work with her and I’m so grateful she stopped by this year!

— Leigh
Churchill House Retirement Community

Hear at Home should win the award for best concept because Jennifer Abbott is catering to a majority of a population the elderly needs her service. Her personalized concept and service, mixes the best of the old and new.

— Carlos Taylhardat

AN EXCELLENT BUSINESS CONCEPT - I think this is an excellent concept as it meets the needs of our aging population. My family owns and operates a seniors’ home and we so support services that come right to our home to visit our senior It just makes sense. I personally know Jennifer and know that she is personable, kind friendly professional and truly likes people. Cannot think of someone more suited for operating such a business. Best of luck Jennifer!

— Tara Keeping

Jennifer is extremely professional with a passion to provide excellent service to her client base in their homes. Super concept, which is a win for all involved in her business.

— Alan Brown

Recently I found myself with a damaged hearing aid and a missing hearing aid practitioner. After waiting two weeks I contacted Hear at Home and was immediately looked after by Jennifer and a representative from Siemens with testing, adjusting and a comfortable fit. I am very grateful.

— Heather Dagliesh

Jennifer Abbott and her Hear At Home service as been invaluable to my husband Don, and myself. Don's health is not good and getting out for hearing tests was a challenge. Hear At Home to the rescue! Jennifer came to our home, always at our convenience, tested Don's hearing, discussed every aspect of the results with Don and recommended appropriate hearing aids. Every step of the process was conducted in a most professional and sensitive manner. I have no hesitation in recommending the service of Jennifer Abbott and her Hear At Home service.

— Katherine Whittred
Retired MLA
North Vancouver

Jennifer, Your generosity astounds me. Your help spreading the word must have netted us thousands of dollars and we barely even know each other. Your spirit and kindness are something to aspire to. Thank you for bringing your bright light into my life.

— Deb & Ry

Jennifer Abbott of Hear at Home came to a meeting at the White Cane Club to give an informal talk on the types of aids available to the hard of hearing. She spoke clearly and had the equipment so the blind members were able to feel the devices and some were able to listen to the discussion and experience less expensive options available.

— Jaye Edwards

I have worked in the event management business for years. I had asked Hear at Home to produce one pair of ear defenders and one pair of communication molds. They were a perfect fit and delivered on time to my residence by Ms. Abbott. The service was prompt, professional, and courteous.

— M. Nykolaichuk

I am a proud man, and like many aging parents, did not want to admit my hearing was starting to fade, a common occurrence. What’s uncommon is how "Hear at Home" became an invaluable mediator in the process of helping me regain my hearing by wearing hearing aids. "Hear at Home" professionally bridged the gap in a very seamless way. Their professionalism and expertise has provided me with a new beginning. Thank you "Hear at Home"!

— Rino
Burnaby

I love my hearing aids! Oh my! I wear them all day and have had a great deal of fun hearing some new things I hadn't heard in awhile. The service that Jennifer offers has been very convenient for me because I find it quite difficult getting to appointments. Jennifer is a lovely lady and I have already recommended her to some friends of mine.

— K. Whiteside

My husband and I were absolutely delighted to have this charming lady JENNIFER ABBOTT come and test our hearing. She was thoroughly professional, making us both feel comfortable, and we now have all the knowledge we need, making us aware that we do have a hearing problem, and will consider the necessary aids, in the next year.

We highly recommend to our friends to take this opportunity to find out if you have a hearing problem., There was no cost and absolutely no pressure, just a delightful visit from a very knowledgeable lady. Thank you again Jennifer, we shall see you in a years time as planned.

— Alan & Pam Shearar

I recently purchased a set of specialty earmolds for my Shure SE210 earphones. The initial fitting was very professional, quick, and painless. Within 2 weeks I had my custom molds and they fit perfectly out of the box. I've had the opportunity to test them and noise pollution has been greatly reduced and the sound quality of my headphones has improved. I will happily recommend Hear at Home to my family and friends.

— Robyn Ashton

I am totally satisfied with the quality of your product. I really like my ear defenders. Your professionalism, knowledge, and personal service make me confident in recommending anyone who would require your services. Work is once again, a great place to be!!! THANK YOU.

— David Z. Torok
Engineer Technician at UBC

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